2024 EAST TO WEST TANDARA Complaints

I have a [XXX] . VIN is [XXX] but doesn’t pull anything up when searched. I tried calling to report my concern but I am now making another complaint as what the call taker typed, is not even close to what I reported. There was a missing weld in the aluminum framing which caused another weld to break causing the body to move independently from the frame causing it to literally start to fall apart. After “being repaired” by East to West, the body is still moving independently from the frame which can be seen where the bolts holding the body to the chassis are moving up and down. This movement of the bolts happens when going hitched and putting the landing gear up and down which means it’s also happening when driving down the road. I would attach a video of the bolts moving but am unable to submit videos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 East to West Tandara RV. The contact stated that after a visual inspection, he became aware that the bolts used to secure the RV's body to the frame were missing in several locations. The RV was taken to the dealer, who diagnosed a failure with the frame welding, resulting in damage to the frame. The RV was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown. The VIN was invalid.

The contact owns a 2024 Forest River East to West Tandara. The contact stated that while attempting to release the slides to extend the rooms of the RV, the slides intermittently failed to expand. Additionally, the contact stated that the refrigerator was programmed to turn on and refrigerate the food while the RV was running; however, the refrigerator failed to properly operate. The contact stated that the microwave, hot water heater, and heater also failed to activate intermittently. The contact stated that the electrical failures were all located on the driver's side of the RV. The dealer stated that the wiring was installed incorrectly. The RV was re-wired; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000.