2025 ENTEGRA LAUNCH Complaints

Vehicle is a 2025 Entegra Launch 19YG Class B motorhome (final-stage manufacturer Entegra Coach/[XXX]; Mercedes-Benz Sprinter chassis VIN [XXX]), purchased new [XXX] from General RV West Chester, PA. The vehicle spent approximately the first nine months of ownership at the selling dealer's service department for warranty repairs, including interior disassembly. Upon final pickup in January 2026, after driving the vehicle home approximately [XXX], and then taking it for a short trip [XXX], while driving the vehicle home, I heard components banging and stopped to investigate. I found interior shelving incorrectly reinstalled, and upon returning to the driver's seat found the driver's seatbelt no longer anchored — the anchorage was fully detached at the B-pillar/frame. The vehicle had been released to me for road use in this condition. No crash or injury occurred. Photos of the detached anchorage were taken at the time and provided to the dealer in writing on January 11, 2026. The condition was subsequently reattached. Reporting because the vehicle was released for highway use with a non-functional driver seatbelt anchorage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)