ENTEGRA Complaints

THE RV REQUIRES CONSTANT STEERING CORRECTION WHILE DRIVING ON THE FREEWAY. IT IS GREATLY AFFECTED BY WIND AND BEING PASSED BY OTHER VEHICLES. THE CONSTANT NEED FOR CORRECTION PRECLUDES THE ABILITY TO TOW TRAILERS

COMPUTER SHOWED CODES FOR DEFECTIVE DEF HEAD. WE HAD A GEN5. ENGINE WILL DE-RATE DUE TO THOSE CODES. THE CODES APPEARED AS SOON AS I STARTED THE ENGINE FROM A PARKED POSITION.

MASTER CYLINDER INSPECTION / FILL CAP NOT ACCESSIBLE. COACH BODY IS SITTING ON TOP OF MASTER CYLINDER AND CAP CANNOT BE TURNED OR REMOVED. THIS IS MANUFACTURED THIS WAY

SEVERAL OF THE WINDOWS WHICH WHERE MANUFACTURED BY HERH GLASS HAVE COME LOOSE FROM THEIR BRACKETS DUE TO FAULTY ADHESIVE MATERIAL. WHILE DRIVING DOWN THE ROAD WHEN THE ADHESIVE COMES LOOSE, THE WINDOW WILL FLY UP AND BE RIPPED OFF THE COACH CAUSING A POTENTIAL ACCIDENT DUE TO FLYING DEBRIS.

VEHICLE WAS STATIONARY. AFTER STARTING ONCE TO FILL AIR PRESSURE, TURNED OFF AND 1/2 HOUR LATER TURNED KEY TO ON AND THE CHECK ENGINE LIGHT STAYED ON. THREE ERROR CODES ALL RELATING TO DEF WERE DISPLAYED. SPARTAN SENT OUT A NEW DEF HEAD AND IT WAS REPLACED. THE NEXT WEEK AFTER ABOUT 800 MILES OF DRIVING AND SEVERAL STOPS AND STARTS ONE OF THOSE THREE CODES IS NOW DISPLAYING. WAITING FOR CUMMINS TO DIAGNOSE THE CURRENT ISSUE. THE DEF ISSUE CAN LEAD TO DERATING AT ANY TIME, WHICH I HAVE NOT HAD EXPLAINED TO ME QUANTITATIVELY. THIS POSES A CONSIDERABLE SAFETY HAZARD IF RUNNING AT 65 MPH ON A CROWDED INTERSTATE AND THE COACH SLOWS DOWN TO 5 MPH.

THE DEF MEASURING DEVICE IN THE DEF TANK FAILED AT AROUND 27,500 MILES. THE DEF MEASURING DEVICE MEASURES QUANTITY AND QUALITY OF THE DEF FLUID. WHEN THIS DEVICE FAILS TO WORK PROPERLY, IT THROWS ECM CODES THAT START TO LIMIT THE ENGINE FOR SPEED AND WILL LIMIT THE MILES THE COACH CAN BE DRIVEN. IF THE COACH CONTINUES TO BE DRIVEN, THE ECM CAN DE-RATE THE ENGINE TO 5MPH. AS YOU CAN IMAGINE, A 45' LONG 13' TALL 8' WIDE COACH WEIGHING 45,000 LBS WHILE TOWING ANOTHER VEHICLE IS DE-RATED AND CAN TRAVEL AT NO MORE THAN 5MPH DOWN THE INTERSTATE WILL CREATE A HUGE PROBLEM FOR BOTH THE OWNER OF THE COACH AND THE TRAFFIC THAT IS TRAVELING AROUND IT. THE COACH IS BASICALLY YOUR HOME ON WHEELS, SO WHEN IT FAILS, IT LEAVES YOU STRANDED WHILE YOU TRY TO FIND A REPAIR SHOP WITH THE CAPABILITIES TO DO THE REPAIR. THEN IN OUR CASE WE HAD TO WAIT 2 WEEKS FOR THE PART DUE TO SO MANY FAILURES WITH THIS DEVICE AND THE MANUFACTURER COULD NOT PRODUCE ENOUGH TO FILL DEMAND. SEARCHING THE INTERNET OR USER FORUMS, YOU CAN EASILY FIND POSTS ABOUT THIS PROBLEM. WHEN THE DEVICE FAILS, YOU ARE STRANDED AND YOU CAN ONLY HOPE THAT WHEN IT HAPPENS, IT WILL BE IN A PLACE WHERE YOU CAN FIND A PLACE TO PULL OVER. THESE DEVICES DO NOT APPEAR READY FOR "PRIME TIME" AS THEY ARE FAILING FAR TOO OFTEN. I HAVE READ WHERE SOME PEOPLE HAVE SUFFERED FAILURES ON NEW COACHES WITH FEW MILES, ONLY TO HAVE IT REPAIRED AND IT FAIL AGAIN IN A FEW THOUSAND MILES. PRESSURE NEEDS TO BE PUT ON THE DEF MANUFACTURERS TO PRODUCE UNITS THAT WORK. IN OUR CASE WE HAD A 5 YEAR EMISSION SYSTEM WARRANTY. THE REPAIR COSTS RUN ABOUND 1,200 TO 2,000 TO DO A REPAIR, NOT COUNTING ANY TOWING COSTS WHICH COULD EASILY RUN INTO THE SEVERAL THOUSAND DOLLAR RANGE. THERE SHOULD BE A WAY TO ALLOW THE COACH TO BE CONTINUED TO BE USED BY DEACTIVATING THE DE-RATE OF THE ENGINE TO ALLOW A USER TO GET SAFELY TO A REPAIR FACILITY. PLEASE LOOK INTO I

OCTOBER 2018, 21199 ODOMETER READING, ON PUBLIC TWO LANE HIGHWAY, THREE FAULT CODES ANNUNCIATED. PULLED OFF HIGHWAY ON NARROW SHOULDER WITH HEAVY TRUCK TRAFFIC PASSING. NOT SURE WHAT WAS ISSUE WITH FLASHING CODES AND BUZZER SCREAMING. ALL CODES RELATED TO DEF SYSTEM. UNSURE HOW FAR I COULD DRIVE BEFORE VEHICLE WENT INTO LIMP HOME MODE. DID NOT WANT IT TO HAPPEN ON ISOLATED MAJOR HIGHWAY. CONTINUED ON 20 MILES TO NEAREST RV PARK. REPAIR REQUIRED SHAW DEVELOPMENT DEF CONTROL HEAD TO BE REPLACED IN KINGMAN, AZ. ACTION RESULTED IN UNSCHEDULED STOP AND TRIP INTERRUPTION OF TWO WEEKS WHILE WAITING FOR REPLACEMENT PART. JULY 2020, 30831 ODOMETER READING, SAME THREE FAULT CODES RELATED TO DEF SYSTEM ANNUNCIATED. SHAW DEVELOPMENT CONTROL HEAD WAS AGAIN REPLACED IN MISSION, TX. ISSUE DOES NOT APPEAR TO BE ENTIRELY CORRECTED. NO CONFIDENCE IN 6TH REVISION OF SHAW DEVELOPMENT CONTROL HEAD. WAITING FOR NEXT FAILURE AND HOPEFULLY NOT WHERE PERSONAL SAFETY IS COMPROMISED.

I HAVE OWNED BOTH A 2019 AND THE NEW 2021 ENTEGRA CORNERSTONE MOTOR HOMES. ON BOTH MOTOR HOMES, THE DIESEL EXHAUST FLUID (DEF) SENSOR HAVE FAILED IN LESS THAT 2,000 MILES. WHEN DEF SENSORS FAIL THE ENGINE CAN GO INTO DERATE WHICH IS 5 MPH IN LESS THAT A COUPLE HUNDRED MILES. THIS PROBLEM IS LEAVING MANY LARGE DIESEL ENGINE OWNED VEHICLES STRANDED, FROM MOTOR HOMES TO LARGE OVER THE ROAD TRUCKS. I HAVE CONTACTED SPARTAN MOTORS THE MANUFACTURE OF THE CHASSIS, WHICH REFERRED ME TO SHAW DEVELOPMENT, THE MANUFACTURE OF THE DEF SENSOR. SHAW DEVELOPMENT REFUSES TO TAKE CALLS OR EMAILS REQUESTING INFORMATION REGARDING THIS PROBLEM. THE DEF SENSORS WAS A REGULATION PASSED BY EPA IN 2016, STATING THE DEF CONCENTRATION BE MEASURED IN THE DEF TANKS OF VEHICLES. HOWEVER THE DEF SENSOR MANUFACTURES CANNOT SEEMS TO MANUFACTURE A PART THAT WILL WORK AND NOT PUT ENGINE INTO DERATE. SHAW DEVELOPMENT IS CURRENTLY AT THE SIXTH GENERATION OF THE DEF SENSOR WHICH ARE STILL FAILING ON BRAND NOW 2021 YEAR MOTOR HOMES. THAT IS SIX ATTEMPTS TO MAKE A PART THAT CONTINUES TO LEAVE PEOPLE ON LONG TRIPS STRANDED. WITH ALL OF THE CONTACTS I HAVE MADE REGARDING THIS PROBLEM, NOTHING IS BEING DONE EXCEPT PASSING THE BUCK. THIS LINK IS A SMALL SAMPLE OF WHAT USERS HAVE BEEN FACING WITH THIS PROBLEM. MANY POSTS LIKE THIS ARE ALL OVER THE INTERNET. HTTPS://WWW.IRV2.COM/FORUMS/F278/MORE-ON-THE-DEF-SENSORS-PER-CUMMINS-516724.HTML THE PHOTO SHOWS THE DEF UNITS THAT HAVE TO BE REPLACED AT CUMMINS DIESEL ENGINE SHOPS. THIS IS A MAJOR PROBLEM WITH ALL DIESEL ENGINES. EPA REQUIREMENTS THAT THE CHASSIS MANUFACTURES CANNOT MEET LEAVING THE OWNERS STRANDED. THE DEF SENSOR BY SHAW DEVELOPMENT BEING PURCHASED BY SPARTAN MOTORS CHASSIS, INC ARE NOW ON THE SIXTH EDITION WITH THE FAILURE RATE CONTINUING. MY REPAIR DATE WITH CUMMINS SERVICE IN FT MYERS FL WAS DEC 2, 2020 AND A NEW 2021 MODEL MOTOR HOME.*DT*JB*DT*TR

CRUISE CONTROL DOES NOT LIMIT THE SPEED WHEN DESCENDING A GRADE. THE LOWER DROOP WHICH DECREASES THE FUEL FEED TO THE DIESEL ENGINE IS NOT EITHER WIRED OR PROGRAMMED TO THE ECM OF THE CUMMINS DIESEL BY SPARTAN ON THE SPARTAN K3 CHASSIS. DOCUMENTATION IS PROVIDED BY THE CUMMINS INSITE 7 DIAGNOSTICS PROGRAM. ALSO INVOLVED IS ON ALL 4 OF THE SWITCH LOCATIONS FOR THE CRUISE THERE IS ELECTRICAL POWER AT EACH SWITCH LOCATION WHEN THE SWITCH IS IN THE OFF POSITION. AGAIN AS PROVIDED BY THE CUMMINS INSITE DIAGNOSTIC SYSTEM. LATEST INCIDENT WHILE DRIVING ON US131 GOING BY CADILLAC MICHIGAN ALLOWS RV WHEN CRESTING HILL AT 67 MPH WITH CRUISE ON TO FREEWHEEL DOWN GRADE AND REACH 80 MPH AT BOTTOM OF SLOPE. IN WESTERN MOUNTAINOUS AREAS IT IS MUCH WORSE. OUR CUMMINS MECHANIC CAN PROVIDE DOCUMENTED INFORMATION ON THIS SITUATION. *JS *JS

REFERENCE NHTSA RECALL 16V-313 AND PREVIOUS SUBMISSION 11344194. OUR MOTORHOME WITH A SPARTAN CHASSIS SUFFERED AN EXHAUST BELLOWS FAILURE EXACTLY DESCRIBED IN RECALL 16V-313. IT IS OF THE CORRECT VINTAGE AND TYPE DESCRIBED BY 16V-313. SPARTAN CHASSIS COMPANY REFUSES TO MAKE REPAIRS OR HONOR THE RECALL 16V-313. THEY CLAIM THAT OUR UNIT IS EXCLUDED FROM THIS RECALL YET WILL NOT EXPLAIN HOW OR WHY IT IS NOT COMPLIANT WITH THE RECALL. WE FIT WITHIN THE TIME, DATES AND VINS DESCRIBED. SPARTAN REFUSES TO EXPLAIN WHY THE RECALL IS NOT BEING HONORED DESPITE THE FAILURE BEING A PICTURE PERFECT EXAMPLE OF THE RECALL SITUATION. CAN YOU HELP ME GET AN ANSWER FROM THEM?