2014 FORD C-MAX Complaints

TL* THE CONTACT OWNS A 2014 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE VEHICLE WAS PLUGGED IN AND RECHARGING IN THE GARAGE. TWO HOURS LATER, AN EXTENSIVE FIRE ERUPTED FROM THE CHARGE CORD. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FLAMES. THE DEALER TESTED THE VEHICLE AND STATED THAT THE CHARGE CORD OVERHEATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT A TECHNICIAN, BUT WAS NOT ABLE TO DETERMINE THE SPECIFIC CAUSE OF THE FAILURE. THE VEHICLE WAS INSPECTED BY A DEALER AND THE INSURANCE ADJUSTER. THE COSMETIC DAMAGES WERE REPAIRED, BUT THE CONTACT WAS UNABLE TO DETERMINE IF THE FAILURE WOULD RECUR. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

THE CHARGE HOUSING CAP FELL OFF. DEALER SAYS IT AFFECTS THE CHARGING CAPACITY $500 CHEAP CRAP!!!! IT DID NOT EVEN LAST 2-YEARS!!!! HOW CAN U ABUSE IT WHEN ALL U DO IS PUSH A BUTTON!! NEVER MORE... A FORD!!!

UNABLE TO TURN OFF CAR WITH KEYLESS IGNITION. COMPUTER SEEMED TO THINK CAR WAS OFF AND WOULDN'T LET ME TURN IT ON BECAUSE IT THOUGHT IT WAS PLUGGED IN (WHICH IT WAS NOT) AND THE ENGINE WAS RUNNING AND I COULDN'T TURN IT OFF.

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS NOT ABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT SHE EXPERIENCED A FAILURE WITH HER STEERING GEARS. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V514000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,910.

EXCESSIVE TORQUE IS TOO EASILY APPLIED TO THE WHEELS WHEN TAKING OFF FROM A STOP CAUSING UNEXPECTED TRACTION LOSS AND TIRE SPIN EVEN UNDER LIGHT ACCELERATION, ESPECIALLY WHEN TURNING. WHEN DRIVING AT SPEED WHILE PASSING OR OTHERWISE USING CLOSE TO OR FULL POWER (IN A STRAIGHT LINE), THE CAR WILL SUDDENLY PULL TO ONE SIDE OR THE OTHER UNEXPECTEDLY. ANY NECESSARY STEERING CORRECTION CAUSES THE CAR TO PULL TO THE OPPOSITE SIDE AND OFTEN CAUSES THE CAR TO WANDER ACROSS THE LANE BACK AND FORTH AS I TRY TO MAINTAIN CONTROL. THESE ISSUES SEEM TO BE RELATED TO THE HIGH TORQUE OF THE ELECTRIC MOTOR AS WELL AS THE ELECTRONICALLY CONTROLLED "TORQUE VECTORING" DIFFERENTIAL. AN INTERMITTENT PROBLEM THAT I'VE NOTICED IS, WHEN COMING TO A STOP, SOMETIMES THE ELECTRONICS CONTROLLING THE INTERNAL COMBUSTION MOTOR GET CONFUSED, POWER IS APPLIED TO WHEELS IN A STUTTERING FASHION, REQUIRING EXTRA FORCE TO BE APPLIED TO THE BRAKES UNTIL THE ENGINE SHUTS DOWN (AS IT NORMALLY DOES WHEN COMING TO A STOP). DESPITE THE REQUIRED DATE OF INCIDENT FIELD BELOW, THIS IS NOT A ONE TIME INCIDENT AND COMMONLY HAPPENS ON A DAY TO DAY AND/OR INTERMITTENT BASIS.

WHILE DRIVING ON THE HIGHWAY (ABOUT 1/2 WAY THROUGH A 6-HOUR HIGHWAY TRIP), THE "STOP SAFELY" WARNING LIGHT AND ACCOMPANYING BEEPS STARTED AND THE ENGINE CUT OUT COMPLETELY. I HAD TO LATER LOOK UP IN THE MANUAL WHAT THE ORANGE TRIANGLE WARNING SYMBOL MEANT. WE PULLED OVER TO THE SIDE OF THE ROAD, PUT IT IN PARK, AND IT RESTARTED IMMEDIATELY AND WAS FINE FOR THE REST OF THE JOURNEY. I RAN THE CARS "VEHICLE HEALTH REPORT", WHICH DID NOT FIND ANY PROBLEMS. I TOOK IT TO THE DEALER AND THEY WERE UNABLE TO DUPLICATE THE ISSUE AND FOUND NOTHING WRONG WITH IT. THEY INDICATED THEY CONSULTED WITH FORD, WHO WAS UNABLE TO PROVIDE SUGGESTIONS. WHILE THIS IS A DIFFERENT MODEL, I DID NOTICE ONLINE THAT THE FOCUS ELECTRIC HAD A RECALL FOR THIS SAME ISSUE. I SUGGESTED TO THE DEALER THEY CHECK IF THIS COULD BE THE SAME PROBLEM SHOWING UP IN A DIFFERENT MODEL (I HAVE NO IDEA IF THEY SHARE THE PARTS THAT CAUSED THE FOCUS ELECTRIC PROBLEM), BUT THEY REACTED LIKE THAT SUGGESTION MADE NO SENSE, SO I LET IT DROP. I HAVE HAD THE CAR 7 MONTHS (BOUGHT NEW) AND THIS IS THE ONLY TIME THAT THE PROBLEM HAS OCCURRED, BUT IF IT HAD HAPPENED 20 MINUTES EARLIER WHEN WE WERE IN HEAVY TRAFFIC IN THE MIDDLE LANE IT COULD HAVE BEEN INCREDIBLY DANGEROUS. AFTER HAVING THE CAR 4 DAYS, THE DEALER DID OFFER TO KEEP THE CAR LONGER AND DRIVE IT TO SEE IF IT HAPPENED AGAIN, BUT I OPTED TO PICK UP THE CAR.

AFTER TRAVELING ABOUT 3,000 MILES TOWING OUR 2014 COAX ENERGI WITHOUT ANY PROBLEMS WE HAD COME TO A STOP AND WHERE MAKING A LEFT TURN AS WE FINISHED THE LEFT TURN AS THE CARS TIRES STARTED TO COME BACK TO CENTER THE TIRES BEGAN SHAKING BACK AND FORTH VIOLENTLY AND ONLY STOPS AFTER YOU COME TO A STOP. THIS ONLY HAPPENS WHEN BEING TOWED BEHIND AN RV. I HAVE FOUND A COUPLE OF POSTS IN THE INTERNET OF PEOPLE HAVING THE SAME PROBLEM WITH THE FORD COAX ENERGI. FORD HAS NO ANSWER FOR THIS. THE CARS MANUAL STATES THAT IT IS TOWABLE BEHIND A MOTORHOME AND IT WAS FOR THE FIRST 3,000 MILES THEN THE DREADED DEATH WOBBLE STARTED. MY BEST GUESS IS THAT SOMETHING HAPPENED TO THE SUSPENSION AFTER THE 3,OOO MILES BUT SO FAR FORD CAN FIND NOTHING WRONG.

THE CAR HAS 2-4 CONNECTIONS FOR A CELL PHONE AND THE USB CONNECTIONS ARE LOCATED IN THE CENTER CONSUL AND WHEN IT IS USED IT CONNECTS TO THE DISPLAY MONITOR ON THE DASH. BUT WHEN IT IS USED FOR A CELL PHONE THE CELL PHONE WILL NOT CHARGED AT ANY RATE. THE CELL PHONE GOES COMPLETELY DEAD AND IT IS NO LONGER A PART OF THE CAR/PHONE SYSTEM. I TRIED USING DIFFERENT TYPES OF CHARGING CORDS AND I HAVE AN IPHONE 5S. I EVEN TURN-OFF THE PHONE TO GET IT TO CHARGE BUT NOTHING WORKS. I HAVE TO CONNECT THE PHONE TO THE BACK SEAT PLUG WHICH IS VERY INCONVENIENT. I TOOK THE CAR TO GET CHECK AND THE TECHNICIAN INITIALLY SAID THE USC WAS OK, BUT WHEN I HAD HIM USE MY CELL WITH NO APS OPEN HE DID VERIFIED THAT THE PHONE DID NOT CHARGE AND THE POWER DEPLETED. HE SAID HE WOULD GET BACK TO ME AFTER HE CONTACTS SOMEONE FOR FURTHER GUIDANCE. *TR

THE COMPASS ON THE LEFT SIDE OF THE DASHBOARD NEXT TO THE SPEEDOMETER INDICATES INACCURATE PERPENDICULAR DIRECTIONS WHILE INDICATING THE CORRECT DIRECTION OF PROGRESS. FOR EXAMPLE, WHEN THE CAR IS PROGRESSING NORTH THE TOP OF THE DIAL INDICATES "N" FOR NORTH CORRECTLY. BUT THE MARKING ON THE RIGHT SIDE WHICH SHOULD INDICATE "E" FOR EAST INSTEAD INDICATES "W" FOR WEST WHILE THE MARKING ON THE OPPOSITE SIDE ALSO INACCURATELY INDICATES THE OPPOSITE DIRECTION. WHEN PROGRESSING WEST, SOUTH OR EAST THE SAME REVERSAL OF THE PERPENDICULAR DIRECTIONS OCCURS. THIS HAS NOT CAUSED AN ACCIDENT FOR ME SINCE I AM AWARE OF IT. BUT IT HAS OBVIOUS POTENTIAL TO CONFUSE AT THE LEAST AND MISGUIDE AT WORST WHEN ONE IS USING THE COMPASS WHILE ALSO CONSULTING WRITTEN DIRECTIONS. IT WOULD ALSO BE IMPOSSIBLE TO COORDINATE THE COMPASS WITH A GPS NAVIGATOR. *TR

TL* THE CONTACT OWNS A 2014 FORD C-MAX. AFTER STARTING THE VEHICLE, THE STEERING WHEEL SEIZED AND FAILED TO TURN. AFTER WAITING APPROXIMATELY 30 MINUTES, THE STEERING WHEEL OPERATED AS NORMAL. IN ADDITION, THE SERVICE POWER STEERING NOW WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. ON ANOTHER OCCASION, WHILE DRIVING AT APPROXIMATELY 55 MPH, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAULT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V514000(STEERING). THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 8,000.