2014 FORD C-MAX Complaints

System: Electric Power Steering assist module failed on engine start up. Safety: Without power steering it is extremely difficult to steer the car manually which could cause an accident and/or bodily injury. This is a well known problem with the Ford cMax which has created a recall for earlier model years of the cMax (but my 2014 model is not covered under previous recalls). Inspection: Vehicle is at the Ford dealership and has been diagnosed with a failed Power Steering module and is currently under parts replacement. Warnings: On 8 Feb 2014 during engine start, I warning window was displayed that said "Service Power Steering". Same warning window appeared the following morning when car was started. I drove it carefully to the dealership for repair.

The contact owns a 2014 Ford C-Max. The contact stated that while driving at various speeds and attempting to make a left or right turn, there was a squeaking sound coming from the front passenger’s side wheel. The sound occurred while driving over a bump in the roadway and while accelerating. The tire pressure sensor failure warning light had been illuminated. The contact learned of NHTSA Campaign Number: 14V514000 (Steering) and believed that the failure was related to the recall. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was made aware of the failure and was confirmed that the VIN was not included in NHTSA Campaign Number: 14V514000 (Steering). The manufacturer also confirmed that the VIN was included in NHTSA Campaign Numbers: 20V331000 (Latches, Locks, Linkages) and 22V413000 (Power Train). The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 307,868.

The contact owns a 2014 Ford C-Max Hybrid. The contact stated that while reversing, the back-over prevention camera was inoperable. The contact stated that the back-over prevention camera displayed images upside down. The contact stated that the passenger’s side rear door latch was inoperable and failed to lock as needed. The contact also stated that the hatchback latch failed to close without excessive force. The vehicle was taken to the dealer where it was diagnosed with a fractured cable inside the hatchback. The contact was informed that the cable needed to be replaced. The contact previously experienced electrical failure with the electrical system and the vehicle was taken to the dealer and the electrical failure was covered under warranty. The contact stated that the failure with the passenger-side rear door and the back-over prevention camera had not been diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

While driving my 2014 Ford CMAX Hybrid, I struck a deer at approximately 55 mph. There is moderate damage to my front end, but during the crash, my airbags did not deploy.

The contact owns a 2014 Ford C-Max Energi. The contact stated that while stopped at a traffic light, the vehicle was idling rough. The check engine warning light illuminated intermittently. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was taken to the dealer, who confirmed a transmission failure to the contact. The manufacturer was not made aware of the failure. The failure mileage was unknown.

2014 FORD C-MAX. CONSUMER WRITES IN REGARD TO SEVERAL DEFECTS ON VEHICLE. THE CONSUMER STATED THE VEHICLE HAS SEVERAL DEFECTS ARE AS FOLLOWS: 1.-)UPDATING THE PCM SOFTWARE AND THE REPLACE THE CANISTER PURGE VALVE. 2.-)TRANSMISSION FAILURES WHEN CHANGING GEARS. 3.-) INFORMATION FAILURES FROM THE COMPUTER ABOUT THE ENGINE OIL CHANGE INDICATING THE OIL CHANGE WASN'T MADE. 4.- )REAR DOOR LOCK FAILURES.

Electric power steering assist failed. Started intermittent and cleared on restart of the vehicle. Now complete failure within 2 days of first alert. Spouse was going to drive the vehicle after the vehicle was parked overnight and when she started the vehicle the power steering was inactive and the warnings were displayed and audible. Warning and alarm to "Service Power Steering" is still active and cannot be cleared. We are currently traveling and will not be home for months and must drive the vehicle without power steering assist. My spouse cannot drive the vehicle with this malfunction. We have researched for solutions and have found that this is a common failure for 2014 Ford Cmax Hybrid and there is not a fix other than complete replacement of the Power Steering Motor and Rack Assembly. The safety and health of myself, passengers, other drivers, pedestrians, and even animals is the risk especially if this component(s) fails during active driving and it has according to social media posts and blogs. We have tried to have the vehicle diagnosed by dealerships, but they cannot get the vehicle in for service in any time frame that does not come with significant inconveniences and financial loss. Dealers will not order a part without first diagnosing the problem and cannot schedule an appointment any time soon. I contacted Ford Support directly and they confirmed that steering components have been recalled on 2014 Ford Cmax based on production dates, however, our Cmax was built outside of those parameters. We have logged case number: CAS40982963 with Ford.

The contact owns a 2014 Ford C-Max. The contact stated that the rear liftgate was opening independently. The contact stated that upon investigating the failure, he noticed that the failure was related to the original key fob of the vehicle. The contact stated that the key fob button that engaged the liftgate was two times press button; however, the key fob would engage the liftgate unintendedly when the key fob button was in contact with any object or surface. There was no warning light illuminated. The contact was concerned that the failure could occur while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 78,000.

Complete failure of the steering without any warning, Was not able to steer the car. The dealership diagnosed the cause is a failure of the steering Rack Pinion which needed to be replaced. I understand that the 2014 Ford C-Max has a recall on the Steering Rack Pinion, but for some reason my car was not included in this recall. It is obviously it should been included.

Folded down rear seat. Found both seatbelt (receiver) anchor bolts had not been attached to the nuts on the floor pan.