2014 FORD C-MAX Complaints

During last trip with car, parked car while shopping. When leaving store car lost steering and warning light came on in dash indicating power steering assist fault. Car was extremely difficult to drive after that. Waiting for appointment with dealer. Had this happened while turning at a busy intersection it could have been a problem. Car has 100,000 miles so I expect some problems, but I think this could be a safety issue.

THERE IS A GRINDING OR RUBBING SOUND EMANATING FROM THE TRANSMISSION WHILE DRIVING, AT ANY SPEED (GENERALLY NOT WHILE STATIONARY BUT SOMETIMES), AND THE CHECK ENGINE LIGHT TURNS ON. THE LOCAL FORD DEALERSHIP (METRO MOTORS, ST. CROIX, U.S. VIRGIN ISLANDS) FOUND "TRANSMISSION VARIATOR TO DRIVE CHAIN LOOSE CAUSING NOISE" AND "[N]O INTERNAL SERVICEABLE COMPONENTS" AND RECOMMENDED "[R]EPLACEMENT OF HYBRID CVT TRANSMISSION." THE DEALERSHIP SPECIFICALLY RECOMMENDS REPLACEMENT OF THE TRANSMISSION PART, JM5Z-7000-ARM, WHICH IS THE SAME PART INDICATED IN THE TECHNICAL SERVICE BULLETIN 20-2219, PUBLISHED ON JUNE 29, 2020, ON THIS SAME ISSUE OF GRINDING/RUBBING NOISE EMANATING FROM TRANSMISSIONS IN 2014 FORD C-MAX (AMONG OTHER VEHICLES). THE TSB FURTHER PROVIDES THE PART IS "ELIGIBLE UNDER PROVISIONS OF NEW VEHICLE LIMITED WARRANTY," HOWEVER, THE LOCAL DEALERSHIP HAS STATED FORD MOTOR COMPANY DENIED THE CLAIM, AND THE FORD MOTOR COMPANY HAS SAID IT AGREES WITH THE DEALERSHIP THAT THE CLAIM SHOULD BE DENIED. HOWEVER, THE VEHICLE (MILEAGE: 86,225 MILES; YEARS: NOT YET 7) IS UNDER AN ACTIVE NEW VEHICLE LIMITED WARRANTY AS THE TERMS HAVE NOT EXPIRED. THE LOCAL DEALERSHIP IS WILLING TO REPLACE THE DEFECTIVE PART, HOWEVER, IT SAYS IT NEEDS WRITTEN CONFIRMATION FROM FORD MOTOR COMPANY, WHICH FORD MOTOR COMPANY HAS NOT PROVIDED, DESPITE TWO LETTERS OF NOTICE OF DEFECTIVE PART AND MULTIPLE PHONE CALLS WITH THE CUSTOMER RELATIONSHIP CENTER.

WHILE STOPPED FOR GAS IDIOT LIGHT FOR POWER STEERING FAILURE CAME ON. COULDN'T STEER CAR. TOOK TO FORD DEALER AND THEY SAID POWER ASSIST WAS BROKEN AND NEED TO BE REPLACED, AND THIS WOULD COST $2800. THIS HAS BEEN RECALLED PREVIOUSLY ON FORD TAURUS AND FUSION, BUT WAS NOT EXTENDED TO C-MAX. IT SHOULD HAVE BEEN.

WARNING LIGHT WITH AN ENGINE AND WRENCH APPEARED FOR 24 HOURS. WRENCH DISAPPEARED AND THEN THE ENGINE. DEALER INSISTED THE CAR FIXED IT SELF AND LATER CLAIMED THEIR TESTER SHOW NO PROBLEM. DEALER WAS USING A GENERIC TESTER WHICH IS NOT DESIGNED FOR HIGH VOLTAGE BATTERY SYSTEM. 'HYBRID/EV BATTERY BALANCING CIRCUIT STUCK' REFLECTED ON A PERSONAL NEWER MODEL ENGINE TESTER. THIS BATTERY IS WARRANTED FOR 100,000 MILES. DEALER NOT USING THE CORRECT TYPE OF ENGINE TESTER BASED ON THE TYPE OF BATTERY.

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A LOUD HIGH PITCH WINING SOUND WAS PRESENT COMING FROM THE ENGINE COMPARTMENT AND THE CHECK ENGINE LIGHT WOULD REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER RACE FORD LOCATED AT 436 W 250 N WARSAW IN. WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE LOSS MOTIVE POWER WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND THE VEHICLE WAS RESTARTED. THE FAILURE RECURRED FIVE TIMES. THE CONTACT TOOK THE VEHICLE TO SUNBURY MOTORS FORD (945 N 4TH ST, SUNBURY, PA 17801) AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE REPAIRED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

TRUNK RANDOMLY OPENING BY ITSELF EVEN WHEN KEYS ARE NOT CLOSE BY. SO FAR HAS ONLY HAPPENED WHEN IT IS STATIONARY

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE REVERSING OUT OF A PARKING SPACE, THE PASSENGER'S SIDE DOOR UNLATCHED WITHOUT WARNING. THE CONTACT CLOSED THE DOOR HOWEVER, THE DOOR FAILED TO REMAIN SECURELY LATCHED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DOOR LATCH MECHANISM NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS INCLUDED. GRIECO FORD OF DELRAY BEACH (3000 S FEDERAL HWY, DELRAY BEACH, FL 33483, (561) 908-5708), WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,787. *LN CONSUMER STATED VEHICLE GOT INCLUDED IN THE RECALL.*JB

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT UPON DEPRESSING THE ACCELERATOR PEDAL, AN ABNORMAL ROARING SOUND CAME FROM THE ENGINE. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A DEFECTIVE BEARING WITHIN THE TRANSMISSION THAT NEEDED TO BE REPLACED. THE CONTACT CALLED GREEN FORD (3800 W WENDOVER AVE, GREENSBORO, NC 27407, (336) 292-8310) WHERE HE WAS INFORMED THAT HIS VEHICLE WAS NO LONGER UNDER WARRANTY AND WAS THEN GIVEN AN ESTIMATE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.

THE BATTERY DOES NOT CHARGE UP MORE THAN 15 MILES, IF I AM LUCKY. UNACCEPTABLE. *TR