2014 FORD C-MAX Complaints

TRANSMISSION MAKES A LOUD WHINING SOUND WHEN WARMING UP AND IN GAS MODE. IT IS DIAGNOSED BY TECHNICIAN AS POSSIBLY THE TRANSMISSION BEARINGS, BUT WILL NOT KNOW UNTIL THEY DIS ASSEMBLE. QUOTED $7500 FOR A REPLACEMENT TRANSMISSION. THE CAR ONLY HAS 84,000 MILES. FORD WILL NOT WORK WITH ME ON THE PRICE.

FORD CERTIFIED THE C-MAX AS BEING TOW-ABLE 4 WHEELS DOWN BEHIND A MOTORHOME. THEIR INSTRUCTIONS STATE THAT THE IGNITION SHOULD "OFF". IN THIS STATE THE BRAKES SHOULD NOT BE ACTIVE (UNPOWERED). THE PROBLEM IS THEY SPORADICALLY BECOME ACTIVE (POWERED) THEN RETURN TO INACTIVE FOR NO APPARENT REASON. WITH THIS HAPPENING THERE IS NO WAY TO PROPERLY SET A SUPPLEMENTAL BRAKING UNIT. SOMETIMES YOU ARE OVER BREAKING AND OTHER TIMES NOT BRAKING AT ALL. IT IS VERY DANGEROUS AND CAUSED ME BRAKE LOCKUP THREE TIMES ON A MAJOR HIGHWAY WHERE I COULD NOT PULL OVER. THIS EPISODE DESTROYED A BRAND NEW SET OF TIRES. FORD IS WELL AWARE OF THIS ISSUE BUT THEY REFUSE TO RECOGNIZE IT. I EVEN PAID A FORD DEALER TO UPGRADE MY FIRMWARE IN THE HOPE THAT WOULD FIX THE ISSUE. IT DID NOT! I ALSO REPLACED MY SUPPLEMENTAL BRAKE UNIT WITH ANOTHER BRAND WITH THE EXACT SAME RESULT. I DON'T BELIEVE THE SOLUTION IS REALLY THAT DIFFICULT, EITHER THE C-MAX BRAKES SHOULD BE ACTIVE OR INACTIVE WHEN THE IGNITION IS 'OFF' AND THE VEHICLE IS IN MOTION. BOUNCING BETWEEN THOSE STATES IS EXTREMELY DANGEROUS.

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT THE PLUG TO CHARGE THE VEHICLE WAS MELTING AND CAUSED THE POWER OUTLET IN THE HOUSE TO MELT. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO CHARGE AND WAS UNABLE TO OPERATE AT TIMES. THE CONTACT CALLED SARAHSOTA FORD AT 888-349-4989 AND INFORMED THE CONTACT THAT IT WAS DUE TO USER ERROR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

WRENCH LIGHT CAME ON MEANING CONTACT DEALER ASAP ABOUT POWERTRAIN ISSUE. I HAD NOTICED A FEW DAYS EARLIER IT SEEMED TO NOT BE SWITCHING BETWEEN ELECTRIC AND ENGINE AS WELL OR SMOOTHLY WHEN DRIVING. WHEN STATIONARY, THE DISPLAY SCREEN FOR RADIO WOULD NOT COME ON WHEN GETTING INTO THE CAR. INSTEAD IT GIVES MESSAGE "TURNING OFF TO CONSERVE BATTERY." CAR HAS BEEN WELL MAINTAINED AND IS AT 78000 MILES. TOOK TO DEALER. CANNOT FIND ISSUE. CODES IT IS THROWING ARE FOR BATTERY BUT THEY BOTH TEST GOOD. THEY RESET CODES AND WE WENT TO PICK IT UP. NOW KEY FOBS WON'T WORK UNLESS THE CAR IS TURNED ON. ALARM BUTTON ON THE FOB MAKES THE CAR SOUND LIKE A FLUTTERING NOISE, BUT NO REAL ALARM. THE DEALER IS GOING TO KEEP IT MORE AND CHECK IT OUT MORE. STILL HAS THE MESSAGE ABOUT CONSERVING BATTERY ON THE SCREEN. THEY HADN'T FOUND WHAT CAUSED THE BATTERY CODES AND NOW MORE THINGS AREN'T WORKING.

RECEIVED A "STOP SAFELY NOW" DASH INDICATOR LIGHT WHILE DRIVING ON A CITY STREET APPROACHING AN INTERSECTION. CAR BEGAN LOSING POWER AND I APPLIED THE BRAKE TO STOP PRIOR TO INTERSECTION. PLACED THE CAR IN PARK AND ATTEMPTED TO TURN VEHICLE OFF, BUT CAR DID NOT RESPOND OR POWER DOWN. ACCESSORY ITEMS WERE STILL FUNCTIONING IN CAR, BUT UNABLE TO GET THE CAR TO SWITCH INTO GEAR AND DRIVE. EVENTUALLY, PLACED THE CAR IN NEUTRAL AND PUSHED VEHICLE INTO A PARKING LOT. AFTER 10 MINUTES I WAS ABLE TO TURN THE CAR OFF AND ON, BUT STILL UNABLE TO GET THE VEHICLE TO GO INTO MOTION. HAVING VEHICLE TOWED TO FORD DEALERSHIP.

120 VOLT CONVENIENCE CHARGING CORD HEATS UP >150 DEGREES F WHILE CHARGING, AS CHECKED BY A DIGITAL THERMOMETER, RESULTING IN BROWNING OF THE ELECTRICAL OUTLET (PICTURE ENCLOSED). OUTLET IS A STANDARD 120VOLT 15AMP GFCI OUTLET WITH NOTHING ELSE CONNECTED. TESTED ON A DIFFERENT OUTLET WITH SIMILAR RESULTS PICTURE ENCLOSED).*DT *JS

THE PORTABLE CHARGER WALL PLUG MELTED WHILE CHARGING. THE PLASTIC MELTED AND WAS TOO HOT TO TOUCH. THIS WAS AFTER TWO HOURS OF CHARGING AN EMPTY BATTERY. FORD IS NOT REPLACING IT UNDER WARRANTY, IS IT IS JUST OUTSIDE 3 YEARS.

THE CAR DID THE SAME THING THIS MORNING, 7/14/2017, SLIPPED OUT OF GEAR ON THE DOWN GRADE IN LOW. I JUST FILED A REPORTED OF 2 OTHER INSTANCES OVER THE PAST 2 MONTHS OF THE SAME NATURE YESTERDAY 7/13/2017. I ALSO REPORTED TO OUR LOCAL FORD AGENCY THIS MORNING ( AUTONATION FORD IN TORRENCE, CA). IT WAS SUGGESTED THAT THE NEXT TIME THIS HAPPENS HAVE IT TOWED IN AND LET THEM CHECK THE COMPUTER.

2014 FORD CMAX ENERGI - 70,300 MILES PURCHASED NEW NOV. 2014. WAS DRIVING SWITCH BACKS DOWN HILL WITH MY CAR IN LOW. I HEARD A NOISE AND SUDDENLY THE CAR SLIPPED OUT OF GEAR IN NEUTRAL. I BRAKED TO A STOP. PUT IT IN PARK AND BACK TO DRIVE AND IT SEEMED FINE. A WEEK AND A LATER, IT DID IT AGAIN IN THE SAME DOWN HILL PLACE ON THE SWITCH BACKS. I REALLY TAKES OFF WHEN IT UNEXPECTEDLY SLIPS OUT OF GEAR. I TOOK IT TO THE FORD AGENCY THE NEXT DAY TO HAVE IT CHECKED. THEY KEPT IT 42 DAYS (INCLUDING SUNDAYS) BUT NEVER FOUND THE CAUSE. THEY TOLD ME TO TAKE THE CAR AND COME BACK IF IT DID IT AGAIN. THEY COULD NOT SEEM TO GET THE TRANSMISSION TO SLIP THEREFORE THERE WAS NO PROBLEM. TODAY, JULY 12, 2017 THE AGENCY CALLED AND ASKED ME TO PAY 0VER $900.00 FOR THE RENTAL CARS. I TOLD THEM NO. I CALLED THE AGENCY WEEKLY TO CHECK ON THEIR PROGRESS AND EACH TIME WAS TOLD THEY DIDN'T HAVE AN ANSWER OR THEY COULDN'T GET IT TO SLIP. THE SLIPPING EXPERIENCE WAS VERY UNNERVING...THOSE FEW SECONDS FEELING YOU'RE OUT OF CONTROL FELT LIKE MINUTES. I LOVE MY CAR AND JUST WANT A GUARANTEE IT WON'T DO IT AGAIN. I'M NOT SURE HOW MANY OF THIS MAKE, MODEL AND YEAR HAVE 0VER 70,000 MILES THUS, COULD THIS BE A FACTOR IN THE TRANSMISSION PROBLEM WITH MY CAR THAT HASN'T SHOWN UP IN A LIKE CAR WITH LESS MILEAGE. I DID TAKE OUT EVERY EXTENDED WARRANTY ON THE CAR AT THE TIME OF PURCHASE. THE VEHICLE WAS DEFINITELY IN MOTION WHEN THE PROBLEM OCCURRED ON A 2 LANE ROAD.

THERE IS A RECALL ON DOOR LATCH. FORD IS MAKING IT IMPOSSIBLE TO GET MY CAR FIXED BECAUSE THEY WILL NOT ALLOW THE DEALERDHIP TO ORDER MORE THAN ONE SET OF PARTS AT A TIME. THE DEALERSHIP MUST COMPLETE ONE WORK ORDER BEFORE THE NEXT CAR'S PARTS CAN BE ORDERED, MAKING IT ESSENTIALLY IMPOSSIBLE TO MAKE AN APPOINTMENT TO GET THE RECALL ISSUE RESOLVED.