2017 FORD EDGE Complaints

Driving Edge with 62,000 miles on it and had a Check Engine Light later determined to be P303 (cylinder 3 misfire). I replaced coolant after finding the reservoir low. I noticed white smoke and misfiring engine at first start. The engine stuttered on the freeway and was unsafe. Ford Dealership determined a coolant leak caused this issue and will replace the engine minus my deductible on my extended service plan. As I understand it, this ecoboost engine is prone to this defect. I am only getting a rental car for 5 days on a job that will be much longer.

On way to beach on 6/6/2021 the check engine light came on and warning that car may be overheating came on, pulled to side of road until car cooled down. It ran hot but was full of coolant and not leaking. Took to to Moyer Ford in Foley, Al on 6/7/2021 with 65243 miles on car and was told would need new engine for this 2017 Ford Edge with less than 70,000 miles in it. Spent $5,500 for a new engine on a vehicle with less than $70,000 and 4 years old.

THE 3RD CYLINDER MANUFACTURE MALFUNCTION CAUSING COOLANT TO LEAK INTO THE ENGINE AND REQUIRING A REPLACEMENT OF THE LONG BLOCK ENGINE. THERE IS CURRENTLY A TSB BUT NO RECALL. PLEASE SEE FORD TSB 19-2208. MY CHECK ENGINE LIGHT COMES ON AND THE CODE IS TO REPLACE THE 3 COIL CYLINDER WHICH HAS BEEN DONE THE VEHICLE WAS SEEN AT FORD AND NO DIAGNOSTIC DONE AS SOON AS I TOLD THEM I WAS ADDING COOLANT DAILY THEY WERE AWARE OF THE ISSUE AND NEEDED REPAIRS.

2017 ford Edge Rear panoramic glass randomly cracked while parked. Took to dealer they said it was stress cracks that it would cost approximately $1800.00 to replace. Car has 37,000 miles and is out of warranty. Poor quality and craftsmanship should not be on the consumer's nor should car insurance have to pay for these repairs.

Coolant leaking into engine. Check engine light came on 07/11/2021. Took vehicle to local auto store for diagnostic test. Was told a mid ire in cylinder 2. Took vehicle to neighborhood auto shop on 07/12. Mechanic said it was the same issue to take it to the dealership due to the warranty. Brought my vehicle to dealership on 07/13. On the way to the dealership my vehicle died out on the expressway. After 6 hours of waiting, was told did not know what was causing the problem but needed to keep it. Was not provided another vehicle. I had to come out of pocket for a rental. Called on 7/20 and was told it might be my transmission and low engine coolant. Called again on 07/23, was told it was the battery. I called on 7/26 was told I need a new engine. There are complaints about this issue. Ford motor company knows about the issue. This issue with the vehicle could has caused serious injury or death to me or my family. The lack of communication is horrible.

Vehicle began exhibiting a loud rattle from the engine at idle. Took vehicle to dealer and they identified it as a cracked flex plate (flexplate). While vehicle was still drivable at the time, the flex plate had the potential to fully fail at any time, which would cause power loss to the wheels. Vehicle has 62000 miles, just outside of power train warranty, and expected to cost $5000 to $10000 to repair.

I have a ecoboost engine on my Ford Edge that has known issues from Ford. Currently after driving past the 60k mile warranty cylinder 4 on my engine started leaking coolant into the engine block. I took my car to Ford to get it checked because I started to get notifications that the engine was overheating while in the car with my toddler. The mechanic informed me later that there was a TSB 19-2346 on my car and many others like it. I was told Ford would no help in anyway with replacing the engine. There was supposed to be a sensor inside my car to let me know about the coolant levelling dropping the way they have been but there wasn’t even that. The car only let me know of the issue at the end when it started overheating to dangerous levels

The contact owns a 2017 Ford Edge. The contact stated while driving approximately 30 mph, the brake pedal was depressed and went to the floorboard. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed however, the brake pedal was mushy. The brake pedal went to the floorboard. The contact stated that the vehicle ran over a curb and an embankment. The parking brake was engaged to stop the vehicle. There was no warning light illuminated. The vehicle was towed to the local dealer to be diagnosed. the contact was informed that the brake master cylinder needed to be replaced. The vehicle was repaired however, the failure recurred. The failure mileage was approximately 24,000. Consumer stated vehicle was taken to dealer and inspected and determined brake lines ruptured. Consumer never received a recall prior to the incident. Complaint number is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).” *JB

After received a recall notice for 20S42 in May 2021 I have contacted local dealerships weekly and they have continued to tell me that they can't get the parts from Ford. I called Ford today and they tell me that the parts that they originally sent out still have a defect so they are going to be issuing new parts and a NEW recall notice at the end of July. It is ridiculous for it to take this long to resolve something that has been deemed a safety issue. Also, the dealerships do not seem to have this information because all they know is "they can't get the parts". The backorder/issue with parts should have been communicated to the dealerships and vehicle owners.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to the recall was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.