2017 FORD EDGE Complaints

The contact owns a 2017 Ford Edge. The contact stated that the vehicle was parked when he noticed that there was water in the rear tail light assembly. The dealer recommended that the rear tail light assembly be replaced prior to the brake recall repair. The contact stated that he should not be responsible to pay for the defect of the rear tail light assembly filling up with water. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 72,910.

On my 2017 Edge, the brakes "grab" rather than stopping smoothly. This winter, driving on snow covered roads, you couldn't slow up approaching a stop light without the ABS system coming into play. There was no gentle way of stopping the car. Tapping the brakes is like a "panic" stop with a regular vehicle. Ford has replaced the Brake Booster on 2015-2016 models but not 2017. Refer to TSB# SSM-45857.

The contact owns a 2017 Ford Edge. The contact stated that there was an abnormal sound coming from the engine at start-up. The check engine warning light was illuminated. The contact had taken the vehicle to a dealer where a pressure test was performed. The test showed that coolant had been leaking into the cylinder block. Due to the failure, the contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 75,000.

We are having an ongoing issue with the tailgate malfunctioning of our 2017 Ford Edge Titanium. The tailgate will suddenly will not open for no reason after pushing the remote as well as the button on the hatch . We have tried resetting it on the menu and it will work for a while and then won’t open again. I have read that other owners have reported that it closes on their heads while putting stuff in the back. This is a safety issue because we can’t get to the spare tire if need be because of a design flaw that allows no manual operation of this tailgate!! I can’t believe this issue has not been addressed by Ford or the NTSB. Very frustrated.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact called a local dealer where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Engine light came on with 83,690 miles. Carried to local Ford dealership. Problem was coolant leakage into engine(which my research has shown is a common issue). The solution is engine replacement at cost of around $7000. This is a known problem and Ford has yet to correct it.

The contact owns a 2017 Ford Edge. The contact stated that while coming to a complete stop, the vehicle would start shaking violently. The contact took the vehicle to the dealer who stated that the failure was related to NHTSA Campaign Numbers: 18V390000 (Power Train) and 17V427000 (Power Train). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 103,000.

2017 Ford Edge w/2.0 EcoBoost engine. Vehicle had about 64000 miles, started vehicle in morning and it idled rough. Check engine light came on. I used a code reader and it showed "random misfire, cylinder 4" P0304. Reset the check engine light and drove for about 10 more days. Started again in the morning and it idled rough causing the check engine light to come on again. I took vehicle to Ford and they diagnosed "fluid intrusion into cylinder walls". Service adviser knew exactly what it was when I described problem, saying "this is a common occurrence". Replaced engine at a cost of $5302 since it was approx. 6ooo miles out of warranty. Found numerous online complaints about this same engine and same problem. Ford seems to know about it because in Dec. 2019 they issued TSB #19-2346 describing the problem and the steps to fix it (new engine and the required parts to order). many online complaints describe low coolant and overheating. My engine would of gotten there if I hadn't taken it in to the dealer.

THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE DRIVING 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT CONTINUED DRIVING WITH NO OTHER ISSUES. THE FOLLOWING DAY WHEN THE VEHICLE WAS STARTED, THE VEHICLE SHUDDERED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE SAME LOCAL DEALER TO BE DIAGNOSED A SECOND TIME. THE CONTACT WAS INFORMED THAT COOLANT LEAKED INTO THE ENGINE BLOCK AND THE ENGINE NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ELK GROVE FORD (9645 AUTO CENTER DR, ELK GROVE, CA 95757, (916) 249-1630) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE CONSUMER STATED WAS CONTACTED AND INFORMED THE RECALL PARTS WERE AVAILABLE 5/21. ALSO, THE CONSUMER WENT TO GET BRAKE FLEXIBLE HOSES IN WHICH THE PARTS WERE NOT AVAILABLE. THE CONSUMER WAS INFORMED THEY WOULD BE AVAILBLE IN 2 WEEKS.