2017 FORD EDGE Complaints

MY VEHICLE HAS A CRACKED FLYWHEEL WHICH IS UNDER RECALL ON MOST 2017 EDGE VEHICLES. HOWEVER MY VIN IS NOT INCLUDED IN THAT RECALL SO I AM NOW PAYING OUT OF POCKET FOR IT TO BE FIXED.

FRST NOTICED IN NOVEMBER THE CAR WOULD NOT GENERATE HEAT WHILE AT IDLE. THIS PREVENTED DEFROSTING OF WINDSHIELD. NOTICED HEAT WOULD RETURN AT HIGHER REVS, BUT THIS ALSO DECREASED. NOTICED FLUID LEVEL WAS LOW ADDED ANTIFREEZE AND HEAT RETURNED SOMEWHAT BUT NOT AT IDLE. CAR HAS 36,200 MILES, JUST OFF WARRANTY. THIS IS AN OBVIOUS SAFETY HAZARD SINCE DRIVINGIN WINTER REQUIRES A FUNCTIONING DEFROSTER. LOCAL MECHANIC NOTED THAT CHECK ENGINE LIGHT FOR MISFIRE OF CYLINDER #1 INDICATED A HEAD GASKET LEAK WHICH WAS WHERE MY COOLANT WAS DISAPPEARING. THERE ARE NO SIGNS OF OUTWARD LEAKS, OR A ODER OF COOLANT IN THE CABIN FROM THE HEAT CORE. IT IS NOW JANUARY, AND I CANNOT DRIVE THE CAR DUE TO LACK OF HEAT AND RISK OF DAMAGE TO THE ENGINE. EMAILED MY DEALER, BUT AS OF YET NO RESPONSE.

THE RECALL ON MY VEHICLE (DESCRIBED) IS FOR THE POSSIBILITY OF A HYDRAULIC BRAKE LINE TO RUPTURE, I HAVE BEEN WAITING FOR MONTHS AND THE PARTS I AM TOLD ARE NOT AVAILABLE?? SHOULD I JUST PARK THE CAR FOR MONTHS WAITING? OR CAN SOMETHING BE DONE TO WAKE FORD MOTOR COMPANY UP? I ALREADY HAD MY BRAKE LINE FAIL AND I HAD TO PAY FOR THE REPAIR, THIS IS INSANE

CAR ENGINE LIGHT TURNED ON WITH ONLY 48K MILES AND FORD STATED MY CAR NEEDS A NEW ENGINE DUE TO BEING IMPROPERLY MADE AND COOLANT LEAKING INTO ENGINE.

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE AND PRESSING THE BRAKE PEDAL, THE BRAKING SYSTEM WOULD NOT IMMEDIATELY ACTIVATE TO SLOW OR STOP THE VEHICLE. THE DRIVER HAD TO PRESS THE BRAKE PEDAL SEVERAL TIMES TO ACTIVATE THE BRAKING SYSTEM. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT YET NOTIFIED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 38,000.

CAR HAS 69,000 MILES. CHECK ENGINE LIGHT HAS COME ON. WAS TOLD A NEW ENGINE IS NEEDED BECAUSE COOLANT IS LEAKING INTO THE CYLINDERS. THOUSANDS OF THE SAME COMPLAINT AND NOW WE ARE TOLD WE NEED A NEW ENGINE ON A CAR THAT IS BARELY THREE YEARS OLD AND OF COURSE OUT OF WARRANTY. WHY HAS NOT ONE THING BEEN DONE TO RESOLVE THIS WITH FORD. HAD WE KNOWN WE WERE BUYING A LEMON WE WOULD HAVE NEVER PURCHASED THIS VECHICLE. FORD KNOWS THIS IS A PROBLEM AND THEY HAVE DONE NOTHING TO RECTIFY THE DEFECT IN THE PRODUCT THEY PUT OUT ON THE MARKET. WE HAVE NO RECOURSE HERE AND WHAT FORD HAS DONE BORDERS ON ILLEGAL TO HAVE A KNOWN PROBEM WITH NO RECOURSE FOR THE CONSUMERS.

ON 12/12/2020 I WAS DRIVING APPROX. 25 MPH WHEN MY LOW BRAKE FLUID WARNING LIGHT CAME ON. I IMMEDIATELY BRAKED TO GET OFF THE MAIN ROAD. MY CAR DID NOT SLOW DOWN ENOUGH AS I WAS PULLING INTO A PARKING LOT. I HIT A CURB, POPPED MY FRONT TIRE AND MY CAR FINALLY STOPPED. UPON INSPECTION BY AAA, IT WAS DISCOVERED THAT MY FRONT PASSENGER SIDE BRAKE LINE WAS LEAKING. CAR WAS TOWED HOME. ON MONDAY 12/14/2020, I SPOKE WITH FORD WHO TOWED MY 2017 FORD EDGE TO THE DEALERSHIP. THERE ARE NO PARTS AVAILABLE AND THEY DO NOT KNOW WHEN THE PART WILL BE AVAILABLE. THE LETTER I RECEIVED IN SEPT. 2020 STATED THAT THERE IS A RECALL FOR THIS ISSUE AND TO CONTINUE DRIVING THE CAR. FORD WOULD CONTACT ME WHEN THE PART CAME IN - APPROX. Q1 2021. AT THIS POINT, I'M WITHOUT A CAR AND COULD HAVE INJURED MYSELF, SISTER AND 3 KIDS BECAUSE AN ISSUE FORD IS AWARE OF AND HAS NO ESTIMATED DATE TO FIX.

I WAS RUNNING ERRANDS DRIVING AROUND TOWN ONE DAY WHEN I NOTICED MY AUTO ENGINE START/STOP FEATURE IN MY 2017 FORD EDGE STOPPED WORKING. I TOOK MY CAR TO THE DEALERSHIP & THEY SAID IT WAS A MISFIRE IN THE ENGINE. A WEEK LATER, A YELLOW LIGHT WITH THE PICTURE OF AN ENGINE APPEARS ON MY DASH. I TOOK MY CAR FOR A DIAGNOSTIC. IT CAME BACK WITH THE CODE P0304. I TAKE MY CAR TO FORD AND THEY SUGGEST REPLACING THE LONG BLOCK. THEY QUOTE ME $6,800. I NOTICED THAT MY HEAT IN MY CAR STOPPED WORKING ON THE WAY HOME. I CHECK THE COOLANT LEVEL AND IT WAS REALLY LOW. I PUT COOLANT IN MY RESERVOIR AND IT WORKS AGAIN. BUT, I HAVE TO KEEP FILLING THE RESERVOIR WITH COOLANT EVERY OTHER DAY, WHICH GETS EXPENSIVE. I TELL THE SERVICE GUYS, AND THEY TELL ME THAT THE COOLANT IS LEAKING INTO MY ENGINE DUE TO A MANUFACTURER DEFECT, WHICH CAUSES THE HEATING TO STOP WORKING, AND LOW COOLANT LEVELS. I CONTACT FORD MOTORS COMPANY, AND THEY TELL ME MY CAR IS OUT OF WARRANTY. I PURCHASED MY CAR USED ON FEBRUARY 27,2020. IT HAD 57 THOUSAND MILES ON IT THE DAY OF PURCHASE. THE WARRANTY WAS UP AT 60 THOUSAND MILES. NOT FAIR TO ME AT ALL AS I WAS TOLD I HAD A WARRANTY FROM THE MILEAGE I GOT THE CAR AT AND 60 THOUSAND MILES BEYOND. THEY SAID IT WAS NOTHING THEY CAN DO AND ALSO BECAUSE I DID NOT LEAVE MY CAR AT THE FORD DEALERSHIP THEY WOULD NOT WORK ON MY CASE. MY CASE MANAGER FROM FORD MOTORS NEVER EVER CONTACTED ME PRIOR TO CLOSING MY CASE ONCE SHE DISCOVERED I NEVER LEFT MY CAR AT FORD. I TRIED REACHING OUT TO HER SEVERAL TIMES IN ATTEMPTS OF GETTING MY CAR TO FORD AND SEEING WHERE WE CAN GO FROM THERE, AND SHE NEVER ANSWERED OR RETURNED ANY OF MY CALLS OR EMAILS. FORD NEEDS TO BE HELD ACCOUNTABLE AND ISSUE A RECALL AS THEY WERE MADE AWARE OF THE EXPENSIVE ISSUE BY MANY OTHER CUSTOMERS FROM REVIEWS AND FORUMS I HAVE READ ONLINE AND HEARD FROM OTHER EDGE OWNERS.

I PURCHASED THE VEHICLE IN MAY 2019 WITH 43K MILES, STILL UNDER POWERTRAIN WARRANTY. IN NOVEMBER 2020 I NOTICED THE VEHICLE MISFIRING DURING STARTUP AND THE CHECK ENGINE LIGHT CAME ON. AFTER HAVING MY MECHANIC DIAGNOSIS, IT IS THE ISSUE OF COOLANT LEAKING INTO CYLINDER #4 AND THE ENGINE NEEDS REPLACED. IT NOW HAS 70K MILES SO IT IS OUT OF POWER TRAIN WARRANTY. THIS IS A WELL DOCUMENDED ISSUE AS REPORTED BY FORD INNITIALLY IN THEIR TSB 19-2172. THIS IS A DESIGN FLAW THAT CAUSES SIGNIFICANT DAMAGE AND SHOULD BE RECALL UNDER EVERY REASONABLE CIRCUMSTANCE.

THE LOW BEAM HEADLIGHTS ARE VERY DIM, AND WHEN IT'S RAINING AT NIGHT, IT IS ALMOST TOO DIM TO DRIVE SAFELY. THE HIGH BEAMS WORK FINE, BUT THE LOW BEAMS ARE TOO DIM TO BE EFFECTIVE.