2016 FORD EDGE Complaints

This is a follow-up to my previous NHTSA complaint (11689215.)regarding the flexplate failure on my 2016 Ford Edge (VIN: [XXX] ). This is a follow-up to my previous NHTSA complaint regarding the flexplate failure on my 2016 Ford Edge (VIN [XXX] ). Ford opened case XXX but closed it without any resolution, even though my vehicle remains undrivable. A new case CXH-XXX 1 was later created under Customer Satisfaction Program 22N12 for the same defect. My car is still at AutoNation Ford Bellevue (WA); the dealer confirms no repair authorization or contact from Ford Corporate. This defect causes a rattling noise, flexplate cracking, and sudden loss of power while driving—a clear safety hazard. Ford continues to deny repair based on mileage limits in the CSP, although this is a known safety-related defect. I am requesting NHTSA to review Ford’s handling of CSP 22N12 and require Ford to treat this as a full safety recall without mileage restrictions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine coolant issue, known problem for this model year of ford edge. Total engine failure at less than 60k miles. Engine light would come on and go off. Mild hesitation at start up. Went to leave one day and found vehicle would no longer start. Towed away and diagnosed with complete engine failure and coolant intrusion. Called Ford and was informed that while there was a service bulletin that directly acknowledged that these faulty engines are UNSAFE AS IS, they are not issuing any assistance to anyone who has an affected engine. This engine failure occurred apprx one week after visiting a Ford Dealership where they did routine recall work. We asked about our check engine light and because the light was not on while at ford they could not complete a check of the engine. During the other routine checks they did, they also claimed to have inspected the battery which at the time had terminal covers that were visibly overflowing with corrosion! We were not informed of this issue either. Cost to repair is about 10-14k, the value of the vehicle.

The contact owns a 2016 Ford Edge. The contact stated that while reversing, the back-over prevention screen displayed a blank screen. In addition, the back-over-prevention screen was frozen on the blank screen. The contact stated that due to the failure, the contact could not adjust the heating control or any safety features. The contact's husband had medical appointments, and the contact stated that because the outside temperature had changed, it was of huge concern. The contact stated that previously the vehicle was taken to two independent mechanics, and the failure was diagnosed as a failed back-over prevention system. The vehicle was taken to the dealer; however, the contact was informed that because the display screen was blank, the diagnostic test could not be performed. The contact later received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.

For the 3rd time in 9 years, my car's brakes stopped working. Submitted complaint to NHTSA back in 2020 the 2nd time it happened (the 1st time under warranty). In January 2025 left work to drive 17 miles home, only to find that the minute I drove into traffic my brakes weren't working again, straight to the floor! Drove 20 minutes to nearest dealer in traffic with hazards on while consistently pulling the emergency brake - it was an awful experience! Next day they say brake hoses were broken and fluid was EVERYWHERE! I heard one employee tell another, "What is going on with these cars and their brake hoses?" This time I had to pay over $1,000 to get it fixed. I'm warning everyone I know NOT to buy this car! My 3 experiences have been so horrid that it absolutely has made me realize that Ford is just not for me or my family!

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the contact noticed that the brake pedal was extremely spongy. The contact stated that several unknown warning lights were illuminated. The contact stated that because of the failure, the contact had to drive the vehicle below the speed limit. The contact stated that the brake fluid reservoir was continuously refilled; however, there was no evidence of a brake fluid leak. The contact stated that the brake fluid may be leaking into the engine. In addition, the contact stated that the dealer was made aware of the failure several times; however, the contact was informed that the parts were not yet available. The contact stated that for two years, the dealer informed the contact that the parts were not available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) and 22V413000 (Power Train). The manufacturer was made aware of the failure but did not assist. The failure mileage was unknown.

On September 1, 2025, at approximately 11:30 PM, I was driving my 2016 Ford Edge (VIN: [XXX] ) Southbound on Red Arrow Highway near [XXX] , returning home from work. Without any warning lights or prior symptoms, the vehicle suddenly lost all ability to provide power, even though the engine continued running. The transmission stopped engaging gears, and the vehicle began making grinding noises while rocking back and forth violently. The posted speed limit on this section of road is 45 MPH, and there were several vehicles traveling behind me. The sudden loss of propulsion created an immediate traffic hazard, forcing me to pull over onto a very narrow shoulder, putting myself and others at risk. After coming to a stop, the vehicle could not shift into drive or reverse and had to be towed. The failure was diagnosed by Pro Transmission in Benton Harbor, MI, which confirmed a complete transmission failure. The odometer reading at the time was approximately 154,000 miles. Ford Motor Company has acknowledged transmission issues in this model and year through a Customer Satisfaction Program, but coverage is limited to vehicles under 10 years old and below a specific mileage threshold. My vehicle qualifies by age but exceeds the mileage limit, even though the transmission failure occurred suddenly and prematurely. This vehicle has also been subject to multiple recalls, including one for engine coolant leaks and two new ones (for the backup camera and brake line leaks). These repeated failures raise broader safety and reliability concerns. The sudden transmission failure at well driving posed a serious safety hazard and nearly caused an accident. I am requesting that NHTSA investigate Ford’s known transmission defect in the 2016 Ford Edge and consider whether the existing Customer Satisfaction Program should be expanded to include higher-mileage vehicles experiencing the same issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rear view camera was distorted and didn’t show a vehicle behind me when I backed out of parking spot and made contact with another vehicle.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed in the rain, the vehicle started jerking. The contact stated that upon depressing the brake pedal, the vehicle failed to respond and crashed into a tree. The front driver's side air bag and the knee air bag deployed. The contact sustained neck and ankle injuries and was transported to the local emergency room for medical attention. A police report was filed; however, the report number was not provided to the contact. The vehicle was towed to an independent mechanic. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic), which the contact related to the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Edge. The contact stated that while attempting to start the vehicle, there was black smoke coming out of the exhaust pipes. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the engine had been replaced twice within two years, and it was the third time the vehicle experienced engine failure. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was unknown.