2016 FORD EDGE Complaints

RE: Safety Recall MFG No. 25S87, NHTSA No. 25V544, 08/25/2025 Rear Brake Lines - Potential Failure. It has been OVER ONE YEAR and my car has not been repaired due to lack of parts. This is unacceptable - This Safety Recall is NOT being addressed in a timely manner.

Transmission jumps from 2nd to 4th without warning and causes the vehicle to jerk into oncoming traffic

Total engine failure at 81,000 miles due to coolant intrusion. This is due to a known defect by FORD as outlined in the Technical Service Bulletin #19-2346. Engine light and codes PO316 and PO304 promoted spark plug replacement, which did not clear the codes. 1 day later, the coolant intruded into the cylinder and the engine block failed. FORD stated they would extend warranty if this happens within 7 year/85,000 miles. Since my car is a 2016 with only 81,000 miles, was perfectly maintained, and was under mileage, I hoped FORD could cover a full block replacement (as stated in the TSB). The representative denied my request since the car is 9 years old, but assigned a case number and said she’d send the report to the ‘Safety’ department for the option to further investigate if they chose.

My 2016 Ford Edge equipped with the 2.0L EcoBoost engine experienced an internal engine coolant intrusion failure that resulted in significant engine damage and ultimately required replacement of the complete engine assembly. The coolant intrusion occurred internally within the engine, allowing coolant to enter the combustion chambers and causing the engine to malfunction. The failed engine assembly and related components are available for inspection upon request. The failure created a significant safety risk because the engine experienced a loss of power and reliability while the vehicle was being operated. Coolant intrusion resulted in engine misfires, rough running, reduced engine performance, and sudden loss of power or engine failure while driving. This presented a risk to me and other motorists, particularly if the failure occurred while traveling at highway speeds or in traffic. The problem was diagnosed and confirmed by a qualified automotive service facility, which determined that the engine had suffered from coolant intrusion and that the appropriate repair required replacement of the complete engine assembly. The vehicle was inspected by the servicing facility as part of the diagnostic and repair process. If requested, documentation of the diagnosis and engine replacement can be provided. Prior to the complete engine failure, the vehicle exhibited symptoms consistent with coolant intrusion, including engine misfires, rough engine operation, and loss of performance. Warning indicators and diagnostic trouble codes associated with the engine malfunction appeared prior to the failure. The symptoms progressively worsened until the vehicle could no longer be safely operated without replacing the engine assembly.

My 2016 Ford has EcoBoost coolant intrusion defect, The system failed to hold pressure, dropping significantly below operational thresholds. A subsequent borescope inspection confirmed that coolant is actively leaking past the block sealing surface and directly flooding the engine cylinders. The service facility has confirmed that because the structural engine block itself is defective, a simple head gasket replacement is mathematically unviable. The only permanent, safe solution is a complete engine long block replacement.. I contacted Ford and was told they are aware of this but cannot fix the issue or assist in fixing the problem.

2.0 Ecoboost coolant intrusion. Vehicle is now undrivable and was told the current engine cannot be repaired and a whole new engine is needed.

Engine started having a rough idle on start up and within a few days the check engine light came on. Took to Lonnie Cobb Ford in Henderson, TN. DTC P0300 and P0302 diagnosed. Coolant leaking on to piston head. Issue involved in lawsuit Miller vs. FordMotor Ecoboost lawsuit. Safety issue due to possible engine lock up or fire. Out of warranty. Quote for $6500 on an $8000 vehicle for an engine defect Ford has been aware of for years.

My 2016 Ford Edge with the 2.0L EcoBoost engine began having rough starts, misfiring, and an intermittent check-engine light. The warning light repeatedly turns on and off, but the problem continues. On 96000, the Ford dealership diagnosed internal coolant intrusion into the engine/cylinder area and advised that the vehicle requires major engine repair or replacement estimated at approximately $10,000. This defect can cause continued misfires, reduced engine performance, overheating, stalling, or sudden loss of power while driving. I am concerned that the engine could fail or lose power in traffic without adequate warning. This appears to be a premature internal engine failure rather than normal maintenance. Ford declined my request for financial or goodwill assistance even though coolant intrusion is a documented problem affecting similar Ford EcoBoost engines. I am requesting that NHTSA investigate this defect and determine whether a safety recall is necessary.

The contact owns a 2016 Ford Edge. The contact stated that the brake warning light illuminated while driving at an undisclosed speed. The contact was notified of NHTSA Campaign Number 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was on back order. The vehicle was taken to an independent mechanic, who replaced the brake pads and brake lines. The vehicle was then taken to a local dealer, where an unknown diagnosis and repair were performed. The brake pads and brake lines had been replaced three times, but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.

"Ford Emissions Recall 24E10 addresses defective factory PCM software parameters. This software defect caused unbalanced air-fuel ratios to ruin both catalytic converters on my 2016 Ford Edge (Bank 2 at 128k miles and Bank 1 at 157,552 miles). The dealership, [XXX] of [XXX], completed the 24E10 software flash under Repair Order #XXX, but Ford Corporate's SSSC portal (Contact ID: [XXX]) officially denied the consequential hardware replacement. They claim that because the new software prevents future codes, they are not responsible for the massive hardware degradation caused by forcing my engine to run on their old defective software for 157,000 miles before a fix was available. This is an attempt by Ford to evade financial responsibility for physical components destroyed by a known factory engineering defect." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)