2017 FORD EDGE Complaints

ENGINE LIGHT CAME ON. DIAGNOSIS CODE P0304 CAME ON. DROVE FOR ANOTHER WEEK AND TOOK TO FORD DEALERSHIP. TOLD THERE WAS COOLANT LEAKING INTO CYLINDERS AND I HAD TO HAVE A NEW ENGINE. ENGINE IS FORD 2.0 L ECOBOOST. HAVE FOUND NUMEROUS ENTRIES ON FORUMS OF CONSUMERS THAT HAVE THE SAME DEFECTIVE ENGINE. MILEAGE IS 25 MILES BEYOND THE 60,000 POWERTRAIN WARRANTY. COST IS WELL OVER $5000 ON AN ENGINE THAT FORD KNOWS TO BE DEFECTIVE AND THEY ARE NOT TAKING RESPONSIBILITY FOR RECALLING THIS DEFECTIVE ENGINE.

A YEAR AGO MY CHECK ENGINE LIGHT CAME ON AND THE CAR FELT LIKE IT WAS MISFIRING WHEN I PUSHED THE GAS SO I TOOK IT IN TO THE DEALERSHIP AND THEY SAID THAT THERE WAS COOLANT LEAKING INTO THE ENGINE. THEY FIXED THE HEAD GASKET AND REPLACED THE CYLINDERS AND IT RAN OKAY FOR A WHILE. FAST FORWARD TO LAST WEEK AND I WAS DRIVING DOWN A MAJOR HIGHWAY WITH MY FIVE YEAR OLD AND MY DOG IN THE CAR ON OUR WAY TO VACATION AND AN ERROR LIGHT CAME ON SAYING IT WAS A COOLANT EMERGENCY; AT THE SAME TIME THE CHECK ENGINE CAME ON IMMEDIATELY. SUDDENLY THE CAR BASICALLY WENT DEAD WHILE IN MOTION GOING 75 MILES PER HOUR. I HAD TO STEER IT OFF OF THE HIGHWAY AND TURN IT OFF; LEAVING US STRANDED ON THE SIDE OF THE HIGHWAY FOR 4 HOURS. I HAD TO HAVE IT TOWED TO THE NEAREST DEALERSHIP AND THEY SAID THAT THERE IS COOLANT LEAKING INTO THE ENGINE AND THAT THE ENTIRE ENGINE NEEDS TO BE REPLACED BECAUSE APPARENTLY AFTER I HAD MY CAR WORKED ON THE FIRST TIME THERE WAS A TSB 19-2346 SAYING IF THIS PROBLEM OCCURS THEN THE ENGINE NEEDS TO BE REPLACED. THE CAR IS 3 YEARS OLD AND HAS HAD MAJOR ENGINE FAILURE TWICE IN ONE YEAR- LEAVING MY FAMILY AND I IN A VERY DANGEROUS SITUATION. THIS NEEDS TO BE RECALLED. THE MECHANIC AT THE DEALERSHIP SAID THIS IS A COMMON PROBLEM ON THE ECOBOOST 2.0 ENGINE. A COMMON PROBLEM?!?! NOW I HAVE TO PAY $7000 FOR A NEW ENGINE, $600 FOR A TOW ACROSS THREE STATES $100 IN UBER FOR PICKING US UP AND HOTEL FEES LEAVING US STRANDED.

BATTERY GOES DEAD FOR NO APPARENT REASON. SOMETIMES A MESSAGE WILL APPEAR THAT THE CAR IS IN POWER SAVING MODE (ELECTRICALLY) TO SAVE THE BATTERY, BUT NOT ALWAYS. AFTER CHARGING THE BATTERY, THE VEHICLE MAY RUN FINE FOR 2-3 WEEKS THEN GO DEAD. I HAVE NOTICED THE TURN SIGNALS DO NOT ALWAYS HAVE AN AUDIBLE SOUND WHEN WORKING, AND I HAVE NOTICED A CLICKING NOISE FROM THE FUSE / CIRCUIT BOX WITHOUT ANY THING BEING DONE TO THE VEHICLE, AND WHEN IT WILL NOT START. THE CURRENT EPISODE IS THE SECOND IN 3 WEEKS, THE THIRD IN 6MOS. THE FIRST EPISODE, THE BATTERY WAS REPLACED. I DO NOT BELIEVE THIS A BATTERY ISSUE. OTHER THAN THIS, THE CAR PERFORMS FINE. *TR

ENGINE LIGHT CAME ON AND CAR STARTED RUNNING ROUGH, JERKING WHEN STARTING UP, OR WHILE WAITING AT A LIGHT. TOOK IT TO THE SHOP AND FOUND OUT THAT THERE WAS COOLANT LEAKING INTO THE CYLINDERS AND THERE WAS A FORD TSB OUT FOR IT. WAS LUCKY ENOUGH THAT MY ENGINE LIGHT CAME ON GOT MY CAR CHECKED BEFORE IT CAUSED ANY ACCIDENT. READING ABOUT OTHERS HAVING THE SAME ISSUE, SOME OF THEM WERE NOT SO LUCKY. THIS SHOULD BE A RECALL NOT JUST A TSB. *TR

I PURCHASED A 2017 FORD EDGE, IN 2017, WHICH RAN FINE AT FIRST. A YEAR IN, THE CAR WOULD RUN ROUGH, AND TWICE BOGGED DOWN AND TURNED OFF. STARTED AGAIN, REPLACED BATTERY WITH UNDER 2YRS OF USE AND KEPT WORKING. FAST FORWARD TWO YEARS, A FEW WEEKS AGO, WHILE DRIVING HOME FROM WORK, I BEGAN TO SEE PERFORMANCE ISSUES AND SUDDENLY WHITE SMOKE COMING OUT THE EXHAUST. NO LEAKING WAS EVIDENT, AND I NEVER GOT A WARNING ON MY DASH ABOUT TEMP OR COOLANT OR ANYTHING OF THE LIKE. TOOK IT TO FORD, WHERE I BOUGHT IT, AND AFTER EXPLAINING THE NHTSA CUSTOMER SATISFACTION PROGRAM, TWO OF THE ASSOCIATES REACTED COMPLETELY OBLIVIOUS TO WHAT EVEN NHTSA STOOD FOR OR THE ISSUE, WHICH BTW SEEMS TO BE REPORTED OVER 10 TIMES ON THE NHTSA SITE. NEVERTHELESS, THEY SUGGESTED A NEW BATTERY, SPARK PLUGS/WIRES, AND THEN OFFERED TO TAKE A LOOK AT THE VEHICLE FOR A FEW DAYS CHARGING $125 FOR THE "DIAGNOSTIC", TO WHICH I REFUSED. THEY THEN GAVE IT A ONCE-OVER, AND FOUND COOLANT IN THE ENGINE, [MILKY OIL] WHICH INDICATES WATER SEEPING INTO THE ENGINE AND WOULD MOST LIKELY REQUIRE A CYLINDER HEAD AT THE VERY LEAST. THEY OFFERED TO GIVE ME A RENTAL, FOR WHICH THEY STATED "I WOULDN'T HAVE TO PAY" OUTSIDE OF THE $50 LIABILITY FEE, WHICH IS REFUNDABLE UPON FORD'S HQ/CREDIT TEAM GOT BACK TO THEM. IF THEY SAW THAT THIS WAS NOT A "RECALL" TYPE ITEM, I WOULD HAVE TO PAY FOR THE RENTAL AS WELL AS THE COST OF REPAIRS, WHICH BALL-PARKED AROUND $4500-$5000. CLEARLY, THIS IS UNACCEPTABLE, FOR A 3YR OLD CAR WITH UNDER 66K MILES TO HAVE THIS PROBLEM. FILING A COMPLAINT WITH NHTSA IN THE HOPES OF FINDING SOME SEMBLANCE OF JUSTICE. *TR

I WENT TO THE DEALERSHIP WHERE I BOUGHT MY 2017 SILVER FORD EDGE, BECAUSE ON 5/8/2020 THE ENGINE ICON CAME UP ON MY DASH. SO I IMMEDIATELY STOPPED AT THE LOCAL JARETT FORD DEALERSHIP IN LAKELAND, FL, THINKING IT JUST NEEDED AN OIL CHANGE. AFTER I GOT THIS DONE, THE ENGINE ICON NEVER WENT AND I BEGAN TO EXPERIENCE MY VEHICLE SHAKING AND IT ALSO BEGAN HEATING UP. THIS HAPPENED IN 3 DIFFERENT OCCASIONS, WITH A RED WARNING MESSAGE ON MY DASH OF THE PRECAUTION I SHOULD TAKE TO AVOID OVERHEATING. EACH TIME I IMMEDIATELY STOPPED THE VEHICLE, WAITED FOR IT TO COOL DOWN, AND ADDED COOLANT TO THE RADIATOR COOLANT TANK. I WENT TO ELDER FORD OF TAMPA, FL, WHERE I BOUGHT MY VEHICLE AND THE SERVICE MANAGER, TERRY WAS COMPLETELY OBLIVIOUS AS TO WHO NHTSA IS AS WELL AS NO IDEA OF THE CUSTOMER SATISFACTION PROGRAM. AS I WENT TO DRIVE AWAY MY VEHICLE, NOW IT DID NOT WANT TO START. FRANK TRIED TO SEE IF IT WAS A BATTERY ISSUE AND TRIED JUMP STARTING IT BUT IT HAD NOTHING TO DO WITH THE BATTERY. BY GOD'S MIRACLE MY VEHICLE SUDDENLY TURNED ON AND BY HIS MERCIES I WAS ABLE TO ARRIVE AT MY HOUSE. NOW, I CANNOT GET TO WORK AND ARE STUCK BECAUSE THEY SAY THAT THERE IS NOTHING THEY CAN DO BECAUSE MY WARRANTY IS OVER. I NEED TO KNOW IF YOU CAN HELP ME RESOLVE THIS MATTER THAT IS NOT MY FAULT. I AM VERY CONCERNED THAT THEY HAVE NO IDEA AS TO WHAT NHTSA IS NOR YOUR CUSTOMER SATISFACTION PROGRAM. I WILL APPRECIATE SOMEONE HELPING ME, OR POINTING ME IN THE RIGHT DIRECTION. *TR

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A POPPING SOUND COMING FROM ABOVE THEIR HEAD. THE CONTACT LOOKED AT THE SUNROOF AND SAW NO DAMAGE. THE CONTACT STATED THAT LATER IN THE DAY AFTER PARKING THE VEHICLE, THE CONTACT BECAME AWARE OF A CRACK TO THE SUNROOF GLASS WITH TWO ADDITIONAL SMALLER CRACKS. THE CONTACT WAS UNAWARE OF ANY IMPACTS TO THE SUNROOF. THE CONTACT TOOK THE VEHICLE TO BICKFORD FORD (3100 BICKFORD AVE, SNOHOMISH, WA 98290, (425) 334-4045), WHERE THE CONTACT WAS INFORMED OF POSSIBLE CRACKS FROM ROCKS OR ROAD DEBRIS. THE CONTACT WAS REFERRED TO THE INSURANCE PROVIDER FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,600.

SPIDER CRACKS IN STATIONARY PART OF PANORAMIC SUN ROOF. TOOK CAR TO DEALERSHIP WHO TOOK PHOTOS AND SENT THEM TO FORD. FORD REPLIED SAYING IT WAS STONES THAT CRACKED IT. MY PROBLEM, THEY WILL NOT EXCEPT THAT THERE IS A PROBLEM WITH THEIR DESIGN, PUTTING A STRESS ON THE GLASS.

CHECK ENGINE LIGHT CAME ON AFTER 63,000 MILES OF MY 2017 FORD EDGE. TOOK THE VEHICLE TO THE DEALERSHIP AND WAS TOLD COOLANT IS LEAKING INTO THE CYLINDER HEAD PER ERROR CODE. DEALERSHIP STATED A NEW ENGINE IS REQUIRED TO ADDRESS THE ISSUE. AFTER SOME RESEARCH IT APPEARS THAT THIS IS NOT AN ISOLATED ISSUE WITH THIS VEHICLE. IT IS TIME FOR FORD TO ACKNOWLEDGE THIS VEHICLE OR ENGINE HAS A QUALITY ISSUE AND DO THE RIGHT THING FOR THEIR CUSTOMERS.

ENGINE: 2.0 ECOBOOST MILEAGE: 61800 CHECK ENGINE LIGHT CAME ON, ERROR P0302 SHOWED UP. OEM SPARK PLUGS ARE PLACED IN, ALONG WITH A SET OF NEW COIL PACKS. CEL WAS STILL ON, RAN A COMPRESSION TEST AND SAW COOLANT BEING SQUIRTED OUT OF CYL 2, SIGNIFYING EITHER A CRACKED HEAD, OR BLOWN HEAD GASKET. CONTACTED FORD, WHO REFERRED ME TO THE LOCAL DEALER, WENT INTO DEALER AND WAS QUOTED $200 FOR JUST THE "DIAGNOSTIC." MADE ME AWARE THAT FORD MAY REQUIRE A TEAR DOWN BEFORE EVEN EXTENDING ASSISTANCE IN THE REPAIR. SINCE VEHICLE WAS OUT OF WARRANTY PERIOD I WAS QUOTED $4400 FOR TEAR DOWN. VEHICLE WAS NOT REPAIRED.