2017 FORD EDGE Complaints

Adaptive Steering Fault warning appeared [XXX] … 34,000 miles… I was told there was a recall for this before I bought it from Jim Click ford in 2019 .. what do I do?? And is this Fords responsibility? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was parked, the vehicle rolled backwards. The contact jumped into the vehicle and attempted to stop the vehicle. The contact stated that the gear shifter failed to shift. The contact stated that the vehicle crashed into a brick wall before the vehicle finally stopped. In addition, the air bags did not deploy. No warning lights were illuminated. The contact stated that the failure occurred while the vehicle was parked at the contact's residence. The contact was on the outside of the vehicle, removing items from the vehicle. The contact stated that upon reaching while on the passenger's side, the vehicle began to roll backwards. The contact grabbed and turned the steering wheel in the direction of the brick wall, hoping that the impact would stop the vehicle. The contact stated that the vehicle had been parked for more than 15 minutes prior to the failure. A Police report was filed; however the information was unavailable. The contact sustained injuries to the right shoulder; however the contact did not receive medical treatment. The contact later received a recall notification NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic) however the parts were not available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Edge. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that occasionally, the rearview camera image was distorted. Additionally, the contact stated that while driving at an undisclosed speed and depressing the brake pedal, the brake pedal traveled to the floorboard with the low brake fluid warning light illuminated. The contact stated that while the vehicle was parked, there was brake fluid leaking from the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the flexible rear brake hose had failed and needed to be replaced. The vehicle was not repaired. The contact stated that there were intermittent failures with the trunk latch. The contact stated that occasionally the trunk latch was inoperable while attempting to open the trunk manually or while using the foot-activated feature. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to perform the recall repairs were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failures. The approximate failure mileage was 120,000.

The contact owns a 2017 Ford Edge. The contact stated that while attempting to reverse, the rearview camera image failed to function properly and intermittently turned off and on. The contact received notification of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, parts for the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were still unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was not available.

The contact owns a 2017 Ford Edge. The contact stated that while driving home at 25 MPH, the rear brake hose ruptured. The brake pedal was depressed, but the vehicle was slow to respond. The contact was able to stop in the driveway. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact called the dealer and confirmed that parts for the recall repair were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that parts were not available, and there was no ETA for parts. Additionally, the contact was informed about repairs and a possible refund. The failure mileage was approximately 50,673.

Our 2017 Ford Edge that we bought for our daughter to drive to college already had the passenger read brake line blow out and ruin the seals on the calipers and the parking brake actuator had to be replaced. The pedal went to the floor and she couldn't stop at an intersection and she put a hole in the front bumper. There was no warning in the dash to indicate that there was a problem with the brakes. It just failed out of nowhere. We went to the Ford dealer we bought the car from, Alma Ford and asked them what they could do since that part that is recalled is what broke. They said they could not do anything because they have no parts and would not help us. We ended up having to take the car to an independent mechanic and pay out of our own pocket to get it fixed.

2017 Ford Edge, front axle and ball joint had to be replaced around 33K- still under extended warranty.. Now same or opposite ball joint /axle making click/ ping at 43K no longer under warranty, cant tell left or right axle/ball joint. Will have to take it in to ford at Melbourne Fl at personal expense.. Probably next month...

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while depressing the brake pedal, an excessive amount of pressure was needed to depress the brake pedal. The failure had persisted, and the contact now had to pump the brakes to build up pressure while attempting to stop the vehicle. There were no warning lights illuminated. The vehicle was taken to a certified mechanic, who was able to duplicate the failure and informed the contact that brake fluid was leaking from the vehicle. The brakes were replaced. The contact stated that the brake hose had previously been replaced. The mechanic advised the contact not to drive the vehicle until the recall repair was completed. The contact drove the vehicle to the residence and had not driven the vehicle since. The dealer was contacted and confirmed that the parts for recall repairs were not available. The vehicle was undrivable. The manufacturer was not informed of the failure. The failure mileage was 79,236.

The contact owns a 2017 Ford Edge. The contact stated while attempting to depress the brake pedal, the contact smelled natural gas entering the cabin of the vehicle. The contact stated that while attempting to stop the vehicle immediately, the vehicle failed to respond as intended. No warning light was illuminated. Neither the dealer nor an independent mechanic was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 165,000.

Slow acceleration when the AWD system is needed, due to failure of rear differential. No replacement parts are available, suggesting high demand due to high failure rate, possibly due to poor design.