2017 FORD EDGE Complaints

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Edge. The contact stated that while driving approximately 10 MPH in a parking lot and depressing the brake pedal, the vehicle failed to stop. The contact stated there were no warning lights illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed, and determined that the passenger’s side rear brake line had failed and needed to be replaced. The vehicle was repaired. The contact was aware of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); which was associated with the VIN. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the check engine warning light was illuminated and that coolant was constantly being added to the coolant reservoir. The contact stated that there was no evidence of a coolant leak. The contact stated that the vehicle almost stalled with the engine and coolant overheating warning lights flashing on the instrument cluster. The vehicle was taken back to the same independent mechanic however, the vehicle was not yet diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 12,000.

Vehicle: 2017 Ford Edge Issue: Sudden loss of power / Transmission failure Safety Concern: Loss of acceleration at highway speeds Complaint Description: I am submitting this complaint due to a serious safety issue with my 2017 Ford Edge. While driving at various speeds, the vehicle began hesitating when I pressed the accelerator. While traveling on the highway, the car accelerated to approximately 60 mph and then suddenly dropped to around 40 mph, despite continued pressure on the accelerator pedal. The check engine light illuminated. I immediately took the vehicle to the dealership for inspection and was informed that the transmission had failed and required replacement. This is a major safety concern. The unexpected and uncontrollable reduction in speed while traveling on a highway created a dangerous driving situation for me and other motorists. A sudden loss of power like this can easily lead to rear-end collisions and serious accidents, especially in fast-moving traffic where other drivers have no warning and do not anticipate a vehicle rapidly decelerating. I believe this issue poses a significant safety risk and request that NHTSA investigate this problem to help prevent potential crashes and protect drivers and the public.

There are two safety recalls for my car. Service brakes and rear camera. The camera stopped working four years ago. I took it to ford, they said we can replace it for $1500. However, now they don’t have the parts. What kind of scam is Ford and nhtsa doing? The brake line recall was first reported over four years ago, I know this because I received a letter back then. I was told by the Chapman ford, I nj, that when the parts come in they would contact me. Well that never happened. Again what kind of scam is being run here. I’m 73, I really need this camera repaired, I can’t afford $1500. So when are these parts available. A letter should be sent to all the people with an eta when parts will be available for recalls. Vin [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that there were no parts available for the recall repair. The manufacturer was contacted, but the contact was unable to speak with a representative. The contact had not experienced a failure.

2017 Ford Edge Titanium (VIN: [XXX] ) suffered catastrophic engine failure at 81,571 miles in September 2025 due to coolant intrusion into cylinders caused by cracked intake manifold - a known Ford manufacturing defect. Total repair cost: $9,034.66 for complete long-block engine replacement at Crain Buick GMC, Conway, AR. KNOWN DEFECT: Ford documented this problem in TSBs 19-2208, 19-2346, and 22-2229 (dated 2019-2022) affecting 2015-2018 Edge with 2.0L EcoBoost engines. Design flaw in engine block sealing surface allows coolant to leak into cylinders, causing misfires, white smoke, and complete engine failure. Ford redesigned engine for later models, confirming the defect. FORD PROVIDED ASSISTANCE FOR IDENTICAL DEFECT IN OTHER ENGINES: Ford issued Customer Satisfaction Program 21N12 providing 7 years/84,000 miles no-cost repairs for 1.5L engines with identical coolant intrusion problem, but provided NO assistance for 2.0L engines. TIMING: My warranty expired February 2025. Engine failed September 2025 (only 7 months later) at 81,571 miles due to Ford's manufacturing defect, not wear and tear. I received no notification from Ford despite their documented knowledge since 2019. SAFETY RISKS: Engine fire risk, sudden loss of power while driving, potential loss of vehicle control, stranding in dangerous locations. WIDESPREAD PROBLEM: Service shops report multiple Edge vehicles per week with identical failure. Hundreds of documented cases online. Ford only issues TSBs for systematic problems affecting numerous vehicles. SMITH FORD DEALER CONWAY, AR DECLINED TO HELP: Despite knowing this is a documented Ford defect covered by TSBs. REQUEST: NHTSA investigate and mandate safety recall for 2015-2018 Ford Edge 2.0L EcoBoost engines. Require Ford to notify owners, provide no-cost repairs, and reimburse customers who already paid. This defect affects thousands of vehicles and has cost owners $6,000-$10,000+ each for Ford's design flaw. SEE INVOICE REPAIR: $9034.66 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that there was coolant intrusion into the cylinder, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure became a recurring failure, and the contact parked the vehicle. The vehicle was no longer driven due to safety concerns. The approximate failure mileage was 74,000.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

Bought my car used with 100000 miles. Was maintained of every 3000 miles by a ford dealer before i bought it. When i got it and as i was driving home there was a check engine light that popped up for a misfire in cylinder 3 (p0303) and no coolant in the reservoir. I topped up the coolant and since then ive had to refill my coolant ever 3 or 4 days. Its going back to the dealership i got it from on hoping the warranty they provided covers the work.

The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving at various speeds, the engine failed. The vehicle was taken to the dealer and was repaired under warranty. While at the dealer, the contact asked the dealer to check the rear assembly light because there was water inside the rear light. The vehicle was inspected, and it was diagnosed that the seal behind the light had detached. The vehicle was not repaired due to the cost. The contact stated that the dealer had fractured a plastic piece while inspecting the vehicle. The contact noticed water and debris floating inside the rear lights. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000