2016 FORD EDGE Complaints

The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that there was coolant intrusion into the engine block. The mechanic referred the contact to a dealer for repairs. The vehicle was taken to a local dealer, where it was confirmed that the engine needed to replaced due to coolant intrusion. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 60,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving 65 MPH on the interstate with the rear windshield defroster engaged, the vehicle made an abnormal, loud popping sound, and the contact noticed that the rear window had shattered. The contact drove under an underpass, switched lanes, and pulled over safely. There was no warning light illuminated. The contact called the local dealer, who confirmed that the VIN was not included in a recall. The vehicle was inspected by a glass specialist who secured the rear windshield with plastic. The specialist determined that the rear window defroster had been overheating. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 98,009.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the message "All Wheel Drive Disable” was displayed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the powertrain control unit. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.

The contact owns a 2016 Ford Edge. The contact stated while driving approximately 10 MPH, the vehicle lost automotive power. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine, and the engine needed to be replaced. The contact researched online and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.

The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that the failure might be related to a head gasket leak. The vehicle was not repaired. The vehicle was driven back to the residence. The vehicle was then towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced due to coolant intrusion. The dealer informed the contact that the manufacturer had denied coverage of the repair due to the age of the vehicle. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 50,148.

The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was parked, there was white smoke coming from the exhaust. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the head gasket on cylinder #3 needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 107,302.

The contact owns a 2016 Ford Edge. The contact stated that when she placed the vehicle into reverse, the rearview camera displayed a distorted image, compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer. However, no cause for the failure was found. The vehicle was not repaired. The contact stated that failure occurred during the hot weather rather than in the cold months. The manufacturer was not informed of the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Edge. The contact stated while driving 20 MPH, the check engine warning light illuminated. A local dealer was contacted. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #2. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The manufacturer declined to cover the cost of the repair. The approximate mileage was 52,000.

A recall was performed on 01-17-23 at roughly 54,000miles by Krause Ford Woodstock, GA – Brake lines were replaced. The passenger rear rubber hose has already failed where the hose is crimped at the fitting by the steel hose that comes from the master cylinder. Driver almost crashed due to not being able to stop in a normal distance due to the pedal going to the floor and the brake system failing due to no fluid pressure to the brakes. This was yesterday around [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

What happened with your engine? My engine malfunctioned unexpectedly at just 79,000 miles, despite no history of major engine problems. The final diagnosis showed a blown head gasket. Were there any warning signs beforehand? Yes—about two to three weeks before the malfunction, I received multiple cylinder misfire codes and a low coolant warning. I had both issues checked out and believed they were resolved at the time, as the car was running fine afterward. Did the car stop running completely? Yes. After everything seemed okay for a bit, the car suddenly wouldn’t start. We ruled out the battery, as it had already been tested and was functioning correctly. Were there other warning lights or concerns? Yes. Right before a planned trip, my tire pressure light came on. I had it checked and everything looked fine. After about 10 miles, the light turned off, but it began flashing again intermittently, along with the engine light, even after restarting the car multiple times. What was the final outcome? After further inspection, it was confirmed that the root issue was a blown head gasket, which led to the engine failure.