2016 FORD EDGE Complaints

The contact owns a 2016 Ford Edge. The contact stated that while driving on the highway at 45 MPH, the vehicle experienced a loss of automotive power, causing the acceleration to be reduced to 25 MPH, while also causing the vehicle to shake aggressively. The vehicle was driven to the residence and then towed to a local dealer where it was diagnosed that the engine had experienced coolant intrusion and that it would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 88,000.

The contact owns a 2016 Ford Edge. The contact stated while at a stop sign and depressing the accelerator pedal, the vehicle failed to respond. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and filed a case. The contact was referred to the NHTSA Hotline to report the failure. The approximate failure mileage was 42,000.

Coolant was leaking into cylinder #1 in the engine. The engine consequently had to be replaced, and a Ford dealer replaced it. Coolant was leaking into the engine because of a design defect in the engine that Ford has known about for a long time. See Ford Technical Service Bulletin 22-2229. The design defect is a safety risk. My vehicle would not pass Pennsylvania’s vehicle safety inspection required annually by Pennsylvania law because of the coolant leaking into the cylinder in the engine due to the design defect. Information about Pennsylvania’s vehicle safety inspections required by Pennsylvania law is at [XXX] . “Pennsylvania requires vehicle safety inspections to ensure that vehicles are maintained for safe operation. Safety Inspections can prevent vehicle failure on the highways and crashes that may result in injuries or death.” Id. Coolant leaking into an engine cylinder(s) could result in engines overheating due to low or no coolant, thereby endangering the safety of passengers, other drivers, and others. Vehicle fires because of engine overheating while the vehicle is parked in a home garage could result in a house fire, thereby endangering the safety and lives of persons in the house and neighbors. Additionally, coolant leaking into an engine cylinder(s) results in excessive smoke/emissions when the vehicle is started, thereby negatively affecting air quality and the safety and health of everyone who breathes the contaminated air. The clouds of smoke produced by coolant burning off when the vehicles are started in a driveway or parking lot could obscure the vision of other drivers or pedestrians or distract them, thereby endangering their safety, the safety of the vehicle occupants, and the safety of others. Ford paid about 20% of the engine replacement cost, and I had to pay the rest, which was $7,037.08 including $400.02 PA sales tax. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Steering issues, Suspension issues when reversing, power steering, braking system locking. recalls on other edges but not this vehicle

The contact owns a 2016 Ford Edge. The contact stated upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to a local dealer to be diagnosed and the dealer retrieved DTC codes: P0301 and P0316. The dealer determined that there was a coolant intrusion in cylinder #1, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 123,749.

The oil pan is made of metal and plastic and the plastic warps over time and causes major oil leaks requiring frequent expensive replacement. There are no after market parts, only the plastic. Major oil leaks are hazardous.

The vehicle has coolant intrusion in cylinder 3 due to a bad design with the engine. This can cause the engine to overheat and shutdown or even catch fire. If either of these happen while driving, especially on an interstate, I could be seriously hurt or killed along with others.

The contact owns a 2016 Ford Edge. The contact stated when the vehicle was started, there was smoke coming from the exhaust with the check engine warning light illuminated. Additionally, the contact stated that there was an extreme amount of smoke as if the vehicle was on fire. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 124,500.

The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, a message indicating that the engine was overheating was displayed. The contact was able to drive to the destination. The contact stated upon inspecting the coolant reservoir, the coolant reservoir was empty. The contact's husband added coolant to the coolant reservoir; however, the failure recurred the following day. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into cylinder #3. The mechanic determined that the engine needed to be replaced, as per TSB Number: 19-2208. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 96,000.

The contact owns 2016 Ford Edge. The contact stated that while driving at approximately 70 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was fluid intrusion into the cylinders from the radiator fluid, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 88,000.