2017 FORD EDGE Complaints

I acquired a new 2017 Ford Edge. Despite adhering to all recommended maintenance protocols and with a mileage of 52,000, the vehicle was diagnosed with a "coolant intrusion on Engine CYL 3." Subsequent investigation revealed this to be a documented issue associated with this Ford engine. I contacted Ford to explore their potential liability concerning the sale of a vehicle known to possess a design defect; however, they declined to assume any responsibility.

The rear brake lines completely failed, leaked as I drove down the driveway. Had to have the car towed and had to pay Ford to replace the lines; over $650. The front brake lines had done the same thing a few years ago. These Ford Edges have lots of manufacturing defects. I had to have the entire engine replaced due to fluid leaking into the pistons. Luckily it was under extended warranty, but Ford should have had to replace anyway since it's a well-documented problem. I'd like the rear brake lines to be under recall so I can get reimbursed.

The contact owns a 2017 Ford Edge. The contact stated that on several occasions while driving at undisclosed speeds, the check engine warning light illuminated. The contact stated that on several occasions, coolant was added to the vehicle, and the vehicle took longer to start. The vehicle was taken to a dealer, where it was diagnosed that there was coolant intrusion in the engine, and the engine block was cracked. The contact was informed that the engine needed to be replaced. The contact related to the failure of the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure. The failure mileage was 81,000.

The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the engine was idling roughly. Additionally, the check engine warning light was illuminated while driving. The vehicle was taken to the dealer, who diagnosed the vehicle with coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 70,000.

The Ford 2.0L Ecoboost engine has been subject to Technical Service Bulletins due to coolant leaking into the cylinders causing recurring low coolant levels, rough running conditions, and engine misfire indicator lamps. The cause is a poorly designed engine and requires an engine replacement to rectify. The Ford dealership has quoted $10,000 for this repair. This issue has the potential to cause overheating or catastrophic engine failure.

The contact owns a 2017 Ford Edge. The contact stated that after starting the vehicle, the engine was running rough. The contact became aware of an abnormal coolant consumption. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed and determined that the head gasket was leaking coolant into the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.

The rear camera started to turn into a blue screen and sometimes it looked like static. We were told to go to Ford to change the camera (2020 or 2021?). After paying over $900 to fix the camera it broke yet again. We were 3 months past the 2 year warranty and was told if we wanted it fixed we would have to pay again. Now sometimes the camera works when backing out and sometimes its just solid blue. It is available for inspection upon request. This is risky because sometimes there are blind spots when turning our heads to ensure we are not going to hit a pedestrian. Also it takes me twice as long to reverse park due to having to use my mirrors to see the lines which causes drivers to honk or appear restless because I'm not fast enough which could cause me to crash into a parked vehicle. The problem has been confirmed by a dealership which is why they told us to replace it, but now they want us to replace it yet again. No warning lights. The vehicle no longer detects if objects are nearby. This happened shortly before the camera went out. They quoted us on fixing it and we refused due to cost. The vehicle drivers seat cooling and heating no longer works. It works for the passenger, but not the driver. This happened in 2019.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that while driving two weeks later, the check engine warning light illuminated again. The vehicle was taken to an independent mechanic where it was diagnosed with a coolant leak onto the spark plugs and ignition coils. The vehicle was repaired; however, three days later the failure reoccurred. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 104,000.

Car running rough, mostly when first cranked. Check engine light came on - misfire cylinder 2 and 3. Changed spark plugs and coil packs. Cleared code. Check engine light came back on. Changed fuel injectors. Reset codes. Check engine light back on. Same codes - misfire cylinder 2 and 3. Auto Start/stop turns off when car is rough on initial cranking. Coolant has a leak believed to be going into the cylinders. Have to add coolant every week It is scheduled for a pressure test. Seems to be the same problem other 2.0L EcoBoost engines are having but my VIN is not part of the recall

The contact owns a 2017 Ford Edge. The contact stated while driving on the highway at 65 MPH, the vehicle experienced a loss in motive power, with the check engine warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the head gasket was blown, causing coolant intrusion in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,400.