2017 FORD EDGE Complaints

On the morning of [XXX], I left home in my vehicle for work and felt a difference in brake pressure. After about a block away from home the brake pedal started hitting the floor every time I engaged it. The dashboard indicated that the brake fluid was low, so I returned home to check it and fill up. As I started it up again and engaged the brakes it still hit the floor. On making a visual inspection of the area, pool of fluid was discovered on the ground. I took it to a shop and was informed that the right rear hose was busted. So I had to have it replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the independent mechanic, who determined that coolant intrusion into various cylinders had resulted in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.

I have been fixing my brakes and rotors every 4 months. 3 times my brake line has busted. The first time there was a recall and it was fixed. The second time I almost died had to hop a curb to stop I had my baby in the car with me. Ford apologized and gave me a free extended platinum warranty and fixed the problem. This last time I was pulling out of the pharmacy and my peddle went straight to the floor and I couldn't stop I was luckily in a empty parking lot. I keep having problems with the brakes and loud squealing noises. I stopped going to the dealership because they said I drive alot and need new breaks every 4 months, when I shouldn't need breaks every couple thousand miles. I'm being tooken advantage of. I can't afford to keep getting brakes and rotors. I'm a single mom on disability. I just got new break pads and rotors and calipers a month ago. I brought my truck into a mechanic to clean the break parts because my rims are so dirty and the squealing is so loud and when I come to a complete stop my truck feels hesitant. The mechanic cleaned & greased my pads and calipers and out some red paste said that should help but it didn't. This is absolutely insanity. Something is wrong. This is the 2nd time my passenger seat belt has stopped working and my air bag light is on. I can't afford to take it back to the dealership and pay 100s of dollars. This has been a repeating problem for years with the breaks. 5 years to be exact. And 8 months ago I fixed the seatbelt.

The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH downhill, the brakes became inoperable. The contact stated that the vehicle failed to stop when the brake pedal was depressed. The driver turned the steering wheel from side to side to slow the vehicle. The contact stated that the brake pedal was depressed and went to the floorboard. The contact stated that the vehicle drove through a stop sign and eventually came to a stop. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The vehicle was towed to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no recall associated with the VIN. The failure mileage was approximately 113,000.

My 2017 Ford Edge with the 2.0L EcoBoost engine has been diagnosed with the coolant intrusion issue covered by Ford’s Technical Service Bulletins (TSBs) 19-2172 or 22-2229. Initially, engine code P0301indicating misfire in cylinder 3. Ford Dealership Hassett Ford Wantagh NY confirms the TSB issue and recommends long block replacement. There is a danger of engine fire, engine failure and stalling. My odometer is 74,000 miles.

Started the engine of my 2017 Ford Edge and it sounded different. It ran rougher then usual. Stated to my passengers that the car was not sounding right. Shortly there after on the highway at 55mph, the check engine light came on. The car continued to run rough that night. The next day when I started it, the check engine light was still on and I called the Ford dealer for a service appt. At the appt they informed my husband that my 2017 Ford Edge needed a new engine because coolant was leaking into cylinder. Told us we had 10000 miles before we must replace the engine. Appx cost $6000-$7000 Just 2 weeks before while having the oil changed and new brakes installed (because the check brake light came on), they had informed me that the water pump had a tiny leak that I might want to fix but to keep an eye on the temp gauge and carry some coolant until it got fixed. Appx cost $600-$700. Did not fix. Then check engine light came on. Have not fixed engine. Only 98700 miles.

The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling roughly. The contact stated that there was a misfire in the engine that nearly caused the vehicle to stall while driving. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic, and the contact was informed that the coolant level was very low. The contact stated that the failure was recurring. The contact returned the vehicle to the same mechanic who diagnosed the vehicle and determined that coolant was leaking into the engine and the engine was misfiring. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 46,126.

There are approximately 78,000 miles on the car. Recently, a rough start caused the "check engine" light to come on. After taking it to a repair shop, the mechanic discovered there was coolant seeping into the #1 cylinder. Research confirmed that it was a known issue associated with a 'porous block' created during the casting process. Ford has known about this issue with the 2.0 In-line 4 eco-boost engine for over a decade and has not recalled the engine or offered to make any sort of restitution. Repair cost is estimated to be $8,000.

Coolant Intrusion on EcoBoost 2.0L engine, cylinders #2 and #3 due to head gasket failure. Failure is due to open deck coolant system on engine re-design which was done on 2017- 2019 model years. The engine redesign (to get more horsepower) required more cooling so they "channeled" coolant between the cylinders leaving very little space for head gasket to seal. The only "fix" (see their TSBs) is to replace the entire long block on the vehicle. This replacement long block is not the same design, but a instead is a new one which has been re-engineered specifically because of the faulty design mentioned above. The cost quoted to do this through the Ford dealer that sold the car when it was new is $7,608.12. Ford customer service has been asked for financial assistance and has refused to provide any financial support. The vehicle in question only has 59,652 miles on it. TSBs issued re this are: 19-2346 and 22-2229

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact proceeded to use a diagnostic scanner and retrieved a code for a misfire in cylinder #3. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and it was confirmed that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 99,920.