2017 FORD EDGE Complaints

The contact owns a 2017 Ford Edge. The contact stated that during start up, the vehicle was shuddering and vibrating abnormally with the check engine warning light illuminated. The vehicle was taken to the local dealer who replaced the purge valve and spark plugs but the failure persisted. The vehicle was taken back to the dealer and was diagnosed with coolant intrusion into the cylinders. The contact was advised that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 77,000.

Vehicle has the 2.0 EcoBoost Turbo engine. The original engine produced same issues, mechanic found coolant intrusion at around 78,000 mi and replaced it for around $6,000 out of pocket in March of 2023. Logged everything with the local Ford to ensure new engine warranty stayed intact. Now the replaced engine is experiencing the same and also more concerning issues. Starting in Late January early February 2025, engine has 19,000 mi, vehicle has around 97,700 mi. Vehicle issues began with rough idling & white exhaust at cold start. Vehicle began shutting off while driving. It would never show any signs beforehand, would be driving normally, and then suddenly vehicle shut off and losses all power. Happened 5 times to me going speeds averaging from 35-75, including 3 times on a highway. Took vehicle into shop multiple times to rule out issues. Mechanic noticed a leaking gasket (commonly known issue with this engine), knowing the engine had warranty it was towed to the local Ford dealership. Dealership said the engine was experiencing coolant intrusion. However, in order to even request for an engine replacement under warranty they would have to do an engine teardown at around $5,000 in labor out of pocket. This vehicle is unpredictable and has sat undriven since February 2025. Ford is doing everything to get out of fixing their manufacturing issue & to disprove the part warranty that no one will give me a copy of. This issue is also logged on the Service Bulletin 19-2346

The contact owns a 2017 Ford Edge. While the contact's wife was driving at an undisclosed speed, the brake pedal was depressed; however, the brake pedal failed to function as intended. The contact's wife stated that the brake pedal felt unusually soft and spongy while depressed. The contact's wife stated that the brake pedal was depressed to the floorboard; however, the vehicle failed to stop. The contact's wife stated that the failure caused her to drive through several red lights. The contact's wife drove the vehicle into a parking lot and depressed the brake pedal to the floorboard and the vehicle eventually stopped. The vehicle was parked and then towed to an independent mechanic where the vehicle was diagnosed with a leak in rear brake hoses. The contact was informed that both brake hoses needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,898.

Engine light and warning light came on said engine coolant over temp, coolant leaking out, took it to ford dealership and they said the coolant is leaking into the cylinder and burnt the engine, said its a known problem thats been happening, they cant repair the engine, they have to replace the whole thing for $10,000.

The contact owns a 2017 Ford Edge. The contact stated while driving 30 MPH, the vehicle lost motive power and failed to respond when the accelerator pedal was depressed. The check engine warning light was illuminated. The contact stated that the vehicle slowed down and was losing motive power. The vehicle was then taken to a dealer where the air filter was replaced; however, the failure persisted with the check engine warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with combustion chamber failure and engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 41,500.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, there was an engine misfire, and the vehicle then lost motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into various cylinders, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 117,000.

The car started burning through coolant. A pressure test was done to determine if there way a leak, and there wasn’t. About a week later it missed when I started the car and the check engine light came on. The light was from code P0304 which is a 4th cylinder misfire. This is posted as a service technical bulletin by Ford. As we drove the car it started to misfire while driving. I was worried it would stop running while I was driving. We took the car to AutoNation Westlake Ford. They determined it is coolant intrusion into the 4th cylinder and it is from a design flaw with the engine. It is a mechanical defect due to poor engine design. The entire engine needs replaced. I have called Ford customer service and they said there is nothing Ford can do to even assist with the $11,000 repair of the car. I am left with a car I cannot drive due to safety concerns for myself and others on the road. I either try to figure out how to pay $11,000 for the repairs or scrap the car and have nothing to show for it. It is in amazing condition. 104,000 miles. I have pictures attached of the bore scope used to see where the leak is happening. The coolant is seen on the mating surface of the engine block and running down into the 4th cylinder. You can see the previous trails of fluid all along the side of the engine as well.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust, and the heat was inoperative. The check engine warning light was intermittently illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 82,070.

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into cylinder #3, causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.