2017 FORD EDGE Complaints

I just bought this used ford edge for my high school daughter. I took it to two different mechanics. Both indicated misfiring happening which means need a new engine. Mechanics said this is widely known issue. Why can dealers sell these cars with a widely known defect. This will create undue financial hardship to me and my family. My stress and anxiety are terrible on this issue.

Component Failure: Engine - I am reporting a dangerous engine defect in my 2017 Ford Edge which involves the 2.0L EcoBoost I4 F DOHC 14v engine. My vehicle has experienced total engine failure due to coolant leaking into the engine cylinders. This is a known design flaw documented by Ford in TSB 19-2346, yet no safety recall has been issued for the Edge model. This defect poses a significant safety risk as it can lead to sudden engine stalling, loss of power while driving, and potential engine fires due to overheating. My vehicle started having issues with coolant levels in December 2025, which led to believe that it was the water pump. This was the first indicator that coolant was leaking somewhere. The repair shop replaced the water pump along with the thermostat and heater hose. Later that week the vehicle started stalling and left my daughter stranded. It was able to be jumped and driven to a shop where the battery was replaced thinking that maybe that was the issue. Within 24 hours the engine started backfiring which left my daughter stranded again. The vehicle was towed to the shop and water pump was replaced again under the warranty but the vehicle just kept backfiring and wouldn't start. It was towed to a Ford dealership where they said that it may need a new engine. Ford knew of the coolant engine intrusion issue and pretended that they didn't know what caused the engine failure and the only solution is an $8k new engine. This has caused an impact and financial burden. My vehicle is currently inoperable. I am facing a repair estimate of $8,000 – $10,000 in addition to all the prior repairs leading up to this catastrophic engine failure . My daughter was left stranded twice and other owners are being left stranded as well with dangerous, failing vehicles because Ford has not transitioned this TSB into a formal recall or Customer Satisfaction Program (CSP), despite the clear risk of engine failure at highway speeds. My Ford Case # CXH06505814-Q0P6Z4

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Edge. The contact stated that while attempting to secure the front driver's side seat belt, the seat became detached from the floorboard of the vehicle. Due to the failure, the driver could not be secured by the seat belt as needed. The cause of the failure was not yet determined. The local dealer and manufacturer was not yet contacted or notified of the failure. The failure mileage was 74,000.

2017 Ford Edge started generating codes for misfires on Cylinder #2. The recommendation was to replace all spark plugs and ignition coils. This work was performed and the code was cleared. In a few days the same code re-appeared. I took our Edge to a Ford dealership in Clarksville TN. The diagnosis is that the engine suffers from coolant intrusion in cylinder #2. The dealership wants $10,000 to replace the long block. Since this is a known manufacturer defect by Ford Motor Company shouldn't we receive some financial assistance to have this engine replaced. The vehicle has 80000 miles on it. Any help is appreciated!

The contact owns a 2017 Ford Edge. The contact received notification of NTHSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the vehicle lost braking power. The vehicle was towed to the dealer, where it was repaired with in-house parts at the owner's expense. The contact was currently awaiting the release of the recall remedy to apply for reimbursement. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 130,159.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the power train warning light illuminated intermittently. The vehicle was taken to the dealer, where the failure could not be duplicated. The vehicle was taken to AutoZone, where diagnostic trouble code: B41-49 was retrieved, indicating an electronic brake failure. The vehicle was not repaired. The contact stated that the failure reoccurred while driving. The contact turned off and restarted the vehicle. Upon driving a short distance, the transmission park warning light illuminated, and the transmission independently shifted to park(P). The contact stated that the vehicle was inoperable. The dealer was made aware of the failure and advised the contact to bring the vehicle in for a diagnostic test. The vehicle was not diagnosed or repaired. The contact researched the failure and became aware that the vehicle was previously repaired under NHTSA Campaign Number: 22V413000 (Power Train) in December 2025. The manufacturer was made aware of the failure and confirmed that the recall repair was completed in December 2025. The contact was informed that the vehicle was not currently covered under a recall and was referred to the NHTSA Hotline to report the safety failure. The failure mileage was approximately 52,000.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was contacted by letter and informed the contact that no assistance would be provided. The failure mileage was 29,651.

Check engine light came on, engine started "sputtering". No danger at time. Took to established repair center who notified us the engine had a common problem with this year/model Ford where the coolant leaks into the engine block. Total engine replacement is only option. We were told Ford knows about this but is doing nothing about it. Also told if we were to continue driving it it would likely cause catastrophic engine failure, possibly while driving. 143,000 miles. Ford should be held criminally responsible for the loss of the vehicle if no assistance is offered. Repair or monetary.