2018 FORD EDGE Complaints

Vehicle: 2018 Ford Edge Titanium AWD, 2.0L EcoBoost VIN: [XXX] I am reporting a serious safety concern involving my 2018 Ford Edge following an engine block replacement performed by Power Ford in [XXX], due to the known coolant intrusion issue. Before the engine replacement, I routinely drove long trips between [XXX], [XXX], and [XXX] without any loss of power or drivability problems. Immediately after the engine replacement, the vehicle began experiencing an intermittent but repeatable loss of power. After approximately 30–40 minutes of highway driving, especially on sustained uphill grades, the engine revs to about 4,000 RPM, but the vehicle will not accelerate and may actually lose speed. Turning the ignition off and restarting immediately restores normal operation until the problem occurs again. This creates a significant safety hazard while driving at highway speeds. I have taken the vehicle to the dealership twice for the same complaint. During the first visit, DTC P1016 was found, and the wastegate control solenoid was replaced. The repair did not resolve the issue. On the first extended highway trip after the repair, the exact same condition occurred again. I returned the vehicle and provided multiple videos documenting the failure. The dealership stated they could not duplicate the concern and reported the turbo and boost system were operating normally. However, I reproduced the same failure again immediately after picking up the vehicle and submitted another video. The dealership later suggested a possible transmission issue but requested another diagnostic fee. I have opened a Ford Customer Care case (XXX), but the original safety concern remains unresolved. I am requesting that NHTSA review this complaint because the loss of power began immediately after the engine replacement, has persisted despite repair attempts, and presents a serious highway safety risk. I can provide repair records, invoices, and INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Our Edge has the Ford known coolant leak issue. When we talked with Ford, they flat out refused to help in any way. Buying a bottle of coolant about every month and a half now until funds are raised for the new engine/long block.

2.0L motor cel on mechanics \ service tech said coolant is intruding the cylinders. the car may over heat ,crack a piston, destroy motor and may catch fire! confirmed by dealer. no earlier symptoms just CEL came on.

Engine misfires when driving. The cause is coolant intrusion. Loss of power when driving. Rough idling. Very dangerous to drive. Diagnosed by a ford certified dealership. No symptoms prior to the problem. Vehicle is available for inspection.

*Initial engine startup rough idling and also after filling gas tank up, periodic stalling, Check Engine light come on, P302 Code misfire of cylinder #2, Disappearing coolant with no observable leaks, white smoke upon startups. I am bringing the car in tomorrow to Ford for an engine inspection/analysis. *The engine stalled on the Hwy. The vehicle will be inspected tomorrow to confirm long block flawed design. *rough idling and check engine light has progressively become more frequent over a prior of the last 2 years. Reported to service advisor on multiple occasions without resolution.

ENGINE replacement due to coolant intrusion. This is common BIG problems reported by many and Ford is not fixing it. Engine light came after visit at Ford dealer service and was told to drive the car as long as the engine light was not flashing. Inspected by Ford and told $10,000 to fix No messages or symptoms before the car was taken to Ford for a recall, fixing of brakes and oil change.

A week prior to the engine light going on, I noticed the car running rough when stopped at a traffic light. I thought it was due to the extreme heat and the A/C running high. The check engine light went on in my 2018 Ford Edge on XXX. I took it to the dealer where I purchased it and they ran a diagnostic. Then they told me it was misfiring and nothing to worry about, and they would have the service department call me after the holiday to schedule maintenance. On Monday, XXX, [XXX] called me from Ford Service telling me to bring the car in and they would have a loaner available for me while they looked into the problem, so I did. Tuesday morning, XXX, Kevin from Ford service calls to tell me the coolant is leaking into cylinders and I will need a new engine, approximately $9-10,000. I bought the car new in 2018, with a few extras added thinking this would be the last car I would need to buy. However, I was wrong. In 2020, with less than 23,000 miles it needed a new transmission. Now with 72, 200 miles it needs a new engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

receiving code p0304 cylinder 4 misfire. technician placed scope inside cylinder 4 and signs of coolant inside the cylinder. TSB 19-2346 matches what is happening in with his vehicle

This is an issue that could lead to sudden engine failure while driving, causing a serious accident risk. A few months ago the engine sputtered while idle after starting and the heater wasn't working well. Noticed coolant was a low and topped it off. The issue seemed resolved after this. A few weeks ago the check engine light came on indicating a misfire in cylinder 2. We changed the spark plugs, but the issue returned shortly after. We swapped coil packs, but the issue returned, still for cylinder 2. We noticed at that time the coolant was very low. There were no puddles of coolant seen underneath the car in its usual parking spot. Pulled the spark plug and noticed white residue on the end of it. The vehicle was taken to a Ford dealership where we were informed there was a crack leading to coolant intrusion into cylinder 2, requiring engine replacement at over $10,000 cost. Online research has found this is a known issue affecting multiple Ford/Lincoln models spanning several model years and Ford has a few Technical Service Bulletins (#19-2346, 22-2133 and 22-2229) regarding it. This was not communicated to vehicle owners as a possible issue to have checked out. This problem will lead to inevitable engine failure. If this happens while driving, it could cause an accident as the vehicle could just come to a stop, possibly in the middle of an interstate highway.

Approximately 3–6 months ago, my 2018 Ford Edge (2.0L EcoBoost, ~86,650 miles) began exhibiting symptoms including repeated coolant loss requiring frequent top-offs with no visible external leak, a check engine light with misfire codes, and rough idle and rough running conditions. I brought the vehicle to a Ford dealership for diagnosis. The dealership confirmed coolant intrusion into the engine cylinder, consistent with the known defect described in Ford Technical Service Bulletin (TSB) #22-2229. The recommended repair per the TSB is a full long-block engine replacement, quoted at approximately $13,000. This issue affects 2015–2018 Ford Edges equipped with the 2.0L EcoBoost engine and is the result of a documented design flaw in which channels scored into the cylinder head allow coolant to degrade the head gasket seal and enter the cylinders. Ford redesigned the engine around 2020 to address this flaw but has not issued a recall or provided remediation for affected owners. My vehicle is out of warranty and Ford has declined to cover the repair despite acknowledging the defect in the TSB. I am filing this complaint to add to the documented record of this defect and urge NHTSA to investigate and require a recall. Coolant intrusion can lead to complete engine failure, overheating, and fire risk — posing a serious safety hazard.