2019 FORD EDGE Complaints

There is a known issue with the transmission of this vehicle. Ford issued a Technical Service Bulletin to try and resolve the issue by reprogramming the solenoids, but the issue persists & leads to catastrophic drive train failure if left unrepaired. I just purchased this vehicle with only 72k miles & now the dealer is quoting me almost $10k more in repairs. There should be a recall issued to fix the known transmission issue at no cost to the owner, whether under warranty or not. This is a serious and well known issue that affects the majority of these vehicles.

Torque converter issues causing stuttering and possible further transmission issues

While driving approximately 30mph the vehicle started to shutter, and a wrench mechanical light appeared on the dash, also stating that a shifting error had occurred. I immediately pulled over and the vehicle automatically shifted gears into the park position, I shut it off then restarted it and drove it to my local dealer for a diagnostic check. Was told that the transmission needed to be replaced. I had taken it in for service approximately two months prior and complained of slippage, they applied some sort of fluid I presume to stop it, and we encountered no further problems until about three months later when the wrench symbol showed up and I took it in for diagnosis with them now stating that I needed an $9000 transmission. They saw this issue the first time when I complained about the transmission slippage, they should’ve been obligated to at least notify me of the possible outcome of a new transmission. They hid the known defects which I believe is against the law or should be, so they need to be held responsible for a well known defect in this make and model vehicle, before lives are lost or injuries are occurred if there hasn’t already! If there are any class action lawsuits open please leave information in reply section. This has to be addressed immediately before lives are ruined due to their negligence concerning these issues which are very reoccurring throughout the country where these vehicles are being sold.

2019 Ford Edge Titanium AWD, 91k miles. 8F35 Transmission is severely jerking and shuddering at lower speeds around 20-35 MPH. This causes erratic driving and lack of control when accelerating up to speed, especially on the highway. Has caused near-accidents for my family and I due to the car's erratic behavior. Ford has issued TSB 21-2389 to reprogram the PCM, but that does not resolve the issue. Ford dealership has told me the rear differential and torque converter need to be replaced to the cost of $9200.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the contact noticed a burning odor inside the vehicle. In addition, the contact noticed an abnormal whining sound coming from the engine compartment. The vehicle was taken to an independent mechanic where it was diagnosed with transfer case failure. The contact was informed that the transfer case needed to be replaced. The vehicle was not repaired; however, the parts were ordered to repair the vehicle. The dealer was made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 56,500.

We purchased this vehicle in the summer of 2019. We’ve had it barely six years. For one year, it was barely driven as my husband was deployed. It doesn’t even have 100k miles. We were informed by ford that the transmission needs to be completely replaced as the torque converter is slipping. It’s absolutely insane that a $60k car can’t be depended on to last 100k miles. After doing some research, it seems like this is a very well known problem within the ford edge community. And the fact that ford has no responsibility to fix this is an abomination. Look on Facebook and there’s countless stories of the same issue. This is absolutely not acceptable. We had zero intention of purchasing another vehicle. We had planned on driving this ford edge for many more years as that’s what’s to be expected with a car that’s really only been driven for 5 years. We are out of thousands of dollars. Will never purchase a ford vehicle again. Which sorta breaks my heart because within my family, we’ve only ever purchased ford. Never even considered a different model. Our next purchase was going to be a ford truck. Very disappointed that ford seems well aware of complaints and deficiencies and aren’t doing anything to rectify it.

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 30-35 MPH, the vehicle hesitated while attempting to accelerate, and briefly lost automotive power before slamming into gear. No warning lights were illuminated. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the transmission was faulty, and the torque converter had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The contact stated that the failure persisted. The failure mileage was approximately 60,000.

2019 Ford Edge ran out of coolant without any indication of low coolant level or check engine light, resulting in loss of heat and poor engine performance due to coolant combustion. According to Ford service (who confirmed the root cause), this was due to the known issue of a faulty EGR cooler [XXX] ) leaking internally, but repairs had to be paid out of pocket. Loss of heat in winter could be dangerous, and in prolonged error state, catastrophic engine failure could occur. Failure occurred at ~55,000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated that while opening the liftgate to place groceries inside the vehicle, the liftgate attempted to close, and in the process,s the liftgate quickly closed, knocking the contact to the ground. No warning lights were illuminated. The contact was not injured, and no medical attention was needed. The local dealer was not contacted, and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,124.

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle hesitated while attempting to accelerate, and lost automotive power. During the failure, the “Powertrain Malfunction" message was displayed. The vehicle was towed to the local dealer to be diagnosed and the contact was informed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact stated that the vehicle had experienced several power train failures over the years. The failure mileage was 300.