2016 FORD EDGE Complaints

In 2016, I purchased a new Ford Edge. In June 2023, I'm informed by Ford Certified Personnel that the engine has a "Coolant Inclusion" issue requiring replacement with a new engine. This problem caused by a design flaw in the engine that Ford was aware of in 2009 and continued to install without repair or recall. Research information shows it can cause overheating and possible vehicle fire. My service records can be verified with Brinson Ford, Athens TX. [XXX], Service Advisor. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Car has a little over 100,000 miles 2017 Ford edge. Engine light came on, took to a Ford dealership where we were informed that coolant was leaking into the cylinders and would need to replace the whole engine. From researching this issue I have discovered that this seems to be a big problem with not just my car but others as well and ones with less miles and yet Ford will not pay for replacement or issue a recall on this issue. The car is sitting at the dealership now as we think about what should be done next.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that while accelerating while making a left or right turn, the brake pedal was depressed, and the contact heard liquid rotating coming from the hood of the vehicle. Additionally, the contact stated that while shifted into reverse(R), the vehicle started to shudder. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided information for TSB Number: 22-2133 to repair the vehicle. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 67,000.

Rough idling on start up and engine light came on. After taking car to a local repair shop, mechanic noticed that vehicle was consuming coolant and the engine was cracked. They advised taking it to dealer. Ford dealer confirmed diagnosis. Vehicle had 93304 miles on it and Ford has a Technical service bulletin out on it. Was originally quoted $6,000 to replace engine. After a lot of negotiating with Ford Customer Satisfaction Program, we paid $1,685 to replace engine. Ford has known about this issue for quite a while and in my opinion, should have issued a recall. There have been reports from others that the engine has caught fire.

The contact owns a 2016 Ford Edge. The contact stated while driving 30 MPH, the vehicle started overheating. There was no warning light illuminated. The contact was able to drive the vehicle to the residence. The contact checked the coolant level and noticed that the coolant level was low. The contact added coolant, but the failure continued, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic who replaced all spark plugs, but the failure reoccurred. The independent mechanic referred the contact to the local dealer. The vehicle was taken to the dealer for diagnostic test. The mechanic stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 61,000.

My 2016 Ford Edge with a 2.0L engine has a crack in the upper compartment of #1 cylinder. This is allowing coolant intrusion in to the cylinder causing a misfire. Ford has issued a service bulletin for the issue 22-2229. My vehicle has 89615 miles on it, and has been properly maintained over the years. This seems like from a quick google search is a wide spread problem with these vehicles. Will there be a recall or some type of relief from the cost of this repair?

Started months ago on the highway, now in the streets too. Press the gas, car goes then suddenly loses power. Going at 60 mph on highway, car suddenly starts to go slow, and pressing the gas doesn't move the car not even a mile higher. Semi trucks begin to honk horns at you. Afraid now to take highway again. Soon as I exit highway, press the gas and the car doesn't want to shift, almost as if it gets stuck. Continue driving on street and when turning, the car doesn't want to go. Ford had it for 3 days but didn't find anything. Have read posts and found one person with same issue that said it's code 2111, having to do with the throttle. So many people with the same issue and no recalls. It's dangerous to drive on highway now.

My car has 66,000 miles on it. It was bought on 9-10-2016 brand new. On 5/21/23 my car would not start. I had it towed to my mechanic who diagnosed coolant intrusion in cylinder 2. I had it towed to the dealer after Ford confirmed it would be covered under TSB 19-2346 on 5-26-23. This Tsb-19-2346 affects thousands of cars, with the early ecoboost engines. The cars are suddenly catching on fire or seizing while being driven!!!! I had it towed to Ford who told me the Transmission was bad and it would be covered under Ford's #22N12 bulletin on 5-30-23. I was shocked the transmission was also bad! I than asked the dealer what about the motor? It's seized as I told you 4 days earlier due to coolant intrusion? The mechanic will check that also, I will call Ford again, re the motor. 2 days later, after I called the dealer, he verified the cylinder intrusion in #2. He informed me that it would not be covered! Now their giving me the run around re tsb 19-2346 bulletin. Which never was sent to any of the owners, of these dangerous cars! The Dealer is putting together a parts list, the cost is around 7,000! My car has been serviced at the recommended schedule. Ford's quality has gone from safe, to dangerous, unreliable and defective! I found both Tsb on the engine and transmission online. Along with hundreds of thousands of other affected consumers! This is unacceptable & unexcusable! Safety 1st is apparently now LAST With FORD!!! I will never buy another FORD! Ford knows about the ecoboost engines suddenly, starting on fire or seizing while being driven and is doing nothing about, these DANGEROUS CARS!!!

Took vehicle in for update of SYNC system which worked when I dropped it off. Mechanic called said the system wasn't holding charge. Next day they called said vehicle was ready for pickup. Picked up got in and my SYNC system wouldn't turn on. That includes radio,Bluetooth, navigation, backup camera,USB port anything that system controls doesn't work. No mechanic checks for the APIM to see if it is faulty. Now place is saying I have to pay to fix. Extended warranty doesn't cover says it's upgrade not update, even though Fordpass and SYNC system said there was an update for it. I tried to update system and wouldn't let me, both ways I tried to update. Fordpass tried something then said I'd have to take to certified dealer which I did.if nobody checks on the part when it's inspected, how does one know if bad part or not. Plus my 2016 vehicle when looking in SYNC system said last update was in 2003? Picture is showing SYNC system was working also have 5-7 people who can say was working til I brought to place for update. Can provide video and or pictures of my dark screen if needed. Date of incident is when I brought it in for update. Got vehicle back on the 17th the first time, partner brought in again for them to try something that didn't work to reset system.

When you start the car it acts as if it wants to bogg down and stall out going down road. Took car to ford and they said,"oh, we have a service bulletin on this car for coolant getting into the engine causing engine to over heat or misfire, it is a defect in the 2.0 ecoboost engines, and we have to replace your engine for 7,600." This is in multiple vehicles, class action law suits, engines over heating, some catch fire. Ford needs to be investigated for defective motors in these vehicles.