2016 FORD EDGE Complaints

APIM Module. We inquired with Ford about upgrading our Sync system to include navigation. A parts specialist at Livermore Ford indicated the upgrade could be made by adding a new USB hub and upgrading the software. We then noticed the last software update was marked completed in 2003 (on a 2016 model year vehicle). We confirmed the Wifi was connected and tried to initiate an auto software update, but there was no option to do so. We followed the directions per the Ford website for a wifi or manual update, to no avail. The third Ford recommendation is to take it to a dealer. On Jan 16, 2023, I took the vehicle to Sunnyvale Ford. The radio and screen were functioning without any issues. I showed the associate the software page and where it said 2003 was the last update, I showed him there was no "update now" button offered and the memory stick I had attempted to upgrade with via the usb hub.I asked them to update the software and indicated there was clearly a defect in that the software version date and the fact it never updated over WiFi as it is supposed to. The associate later called and told me they performed a software update and as a result they crashed the entire APIM Module.After much discussion the sales associate and the sales manager indicated there was nothing they would do and returned my vehicle which was brought to them with an operational radio and screen (which also operates bluetooth and the back up camera), no longer working.Clearly there was an existing defect in the system and granted it had not been discovered in the early years of ownership or warranty, but none the less; they faulted the system.I attempted software updates two ways and my screen and radio still worked when I took it to Sunnyvale Ford. Obviously, I do not know their exact action taken but a mistake was made or a Ford part/system. Ford states my only recourse is to purchase a $600 APIM which is on indefinite backorder.Therefore, I am seeking recourse via other avenues

This vehicle only has 71,000 miles on it. Car began running rough, then Engine light came on. I took it to a local repair shop and was discovered to have Cylinder Mis-fire P0304 code. There was also white smoke coming from the tailpipe. They looked into the cylinder and saw that coolant had breached the cylinder. They found a Technical Service Bulletin for this exact problem, https://static.nhtsa.gov/odi/tsbs/2019/MC-10162071-0001.pdf. The fix is to replace the engine, which rough estimates indicate upwards of $8,000. This issue should be an official recall. I’ve noticed many complaints on this site referencing the same issue.

My 2016 Ford Edge SEL AWD 2.0L (65,000 Miles on engine) Ecoboost Engine started to experience a rough idle on a cold start, which would run normal after about 15 seconds, I also noticed the smell off coolant and a low level coolant in the reservoir but could not find a leak. These symptoms went on for about a month, then one day the engine light popped on while driving. I attached my Code Reader which resulted in a P0302 Engine Misfire Code. I attempted to remove the #2 spark plug. The spark plug was seized in the engine head. After research on-line. I found out this is a known issue by Ford for this engine. Engine coolant leaking into the cylinders (a design flaw which was corrected in 2019 for new vehicles). Technical Service Bulletin 22-2229. For Motor Company is only repairing vehicles under warranty. So consumers like myself that trusted the Ford name/product are being stuck with the repair bill. My repair bill is $6,563.29 , this was for a New Engine Long Block which is Ford Motor Company's recommended fix for their flawed design or their engine. The effected engines include 1.5L, 1.6L and 2.0L Ecoboost engines.

Panoramic sun roof suddenly cracked. Nothing hit it. Had it shattered while on the freeway it could have caused safety issues with the driver maintaining control of the vehicle. Not to mention injuries to any rear seat passengers.

The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 25 mph, a booming sound coming from the vehicle suddenly occurred. After stopping to inspect the vehicle, smoke was present coming from the engine compartment and flames were present from under the vehicle. The fire department was called to the scene but the flames were no longer present upon arrival. The vehicle was towed to the local mechanic who diagnosed that the transfer case had exploded and the transmission needed to be replaced. The transmission was replaced and the failure was remedied. The manufacturer was notified of the failure. The local dealer was not informed of the failure. The failure mileage was 56,000.

On my Ford there is a device somewhere inside the rear bumper assembly that will automatically open or close the rear hatch as long as the user has the key fob in their possession. There have been several times where the hatch has come down almost on top of me or my wife.There is a tone that sounds when the hatch starts to move but it only sounds from the front and can be difficult to hear if parked near a street or a busy parking lot. It would be a big help if the automatic hatch movement could be turned off by the driver. I believe Ford should also have a device in-betted in the hatch that also sounds if there is a problem. I have spoken to other owners on the web who also can’t find a way to turn off the hatch.

I was driving in a parking lot when it was snowing and the traction control and anti lock brakes went out. Due to that, the car locked up and I hit a curb. My tie rod is bent now on the passenger side of the cat.

The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 40 MPH and approaching a stop light, the vehicle accelerated without warning. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 30,000.

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning; however, the contact was able to coast the vehicle off the roadway. The vehicle was then towed to an independent mechanic where it was diagnosed that the fuel system needed to be replaced. The vehicle was repaired; however, the contact stated that approximately 3 years later, the failure recurred. The contact stated that while idling at a stop light, he depressed the accelerator pedal and the engine stalled without warning. The contact then stated that after approximately one hour, he was able to restart the vehicle; however, the steering wheel became difficult to maneuver. The contact stated that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The dealer was notified not notified of the failure. The manufacturer was notified of the failure and the contact was informed that his complaint was logged and then was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000.

I had check engine light come on August 2022. Car was rough running at the start up and outputted white smoke. September 2022 brought to Ford Service Department, error code for piston misfire. They changed the spark plugs. Check engine light came back on in October 2022. Brought back to the Ford Service Department, engine leaking coolant and told I need a new engine. Repair is scheduled for December 2022. The mileage is 48,347 and regularly maintained/serviced.