2019 FORD EDGE Complaints

The contact owns a 2019 Ford Edge. The contact stated while driving on several occasions at speeds below 30 MPH, the vehicle hesitated and lost motive power. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200.

Torque converter malfunction confirmed through transmission shop. When problem initially presented it would intermittenly lag when pressing the accelerator. That turned into a constant jerk/shudder during driving with it being severely pronounced during any kind of acceleration in any gear. The problem only got worse and did so quickly. On several occasions I experienced enough lag that I was almost hit due to the delay in the car moving. I then had to leave ample time to turn in the event the car didn't engage again. The problem was confirmed through an independent transmission shop and is currently up for repair and a Ford dealership. The symptoms were present for 8 months without the car ever throwing a code. It never indicated needing any service.

While driving on a 65 mph road the car quit accelerating and the speed dropped quickly. This unexpected change in speed experienced by a young driver almost caused her to be rear ended and others to have an accident swerving around her. The check engine light came on right as this happened. Dealership replaced EGR Cooler but it did not fix the problem. Vehicle is jerking and shuddering during acceleration.

Was having some jerking and spudding when starting from a stop until getting above 30mph.No warnings or lights of any kind. Had a rough start one morning and the engine light came on. Took it to a Ford dealer and was told that coolant is leaking into #4 cylinder and we basically need a new engine. No warnings or anything prior to this one time and getting a health check on the Ford App about a Misfire. Miles 103,400

The contact owns a 2019 Ford Edge. The contact stated while driving 40 MPH, the vehicle shuddered and unexpectedly downshifted. There were no warning lights illuminated. The vehicle was taken to a dealer, where it was diagnosed that the torque converter and transmission fluid needed to be replaced. The vehicle was not repaired. The manufacturer was contacted regarding the warranty on the vehicle and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 43,453.

The contact owns a 2019 Ford Edge. The contact stated while stopped at a stop sign the rear driver's side door window inadvertently shattered with no warning. The contact stated her child was located in her child's safety seat in the rear of the vehicle and sustained injury from the shattered glass. The contact stated her child had cuts on her left arm and leg and no medical attention was needed. A police report was not filed as nothing impacted the window. The vehicle was taken to a dealer where the failure cause was not diagnosed and was advised to contact the insurance company. The dealer informed the contact that the vehicle was not included in a recall. The manufacturer was notified of the failure and confirmed that the vehicle was not included in a recall. The contact also stated that the manufacturer advised her to call NHTSA to file a complaint. The approximate failure mileage was 26,500.

Transmission shifting is rough and jerky. Started at 65k miles, just out of warranty. Regular service has been performed every 30k miles. Numerous people have reported the same issue with no solution or fix from Ford.

My car Continuously jerks while driving. It's like stuttering, I am afraid it will not pick up speed one day while driving and making turns. This is a scary and safety issue as I do not want to be in a position of making a turn and getting hit. I know that I am not the only one complaining about this issue. Please look into all complaints and rectify this problem. Thank you. Sincerely [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission would often shutter and slip when first driving. Between 30-45 mph is when it was most noticeable, and later would do it at higher speeds. Caused very apparent hesitation when accelerating. Took it to the dealership, was told it was the torque converter. After digging around online it seems other owners are having issues at relatively low mileage, and often times more than once, or are told to completely replace the transmission.

Transmission failed at 60k miles. Problem persisted. Now looking at service report issued in 2020. Engine stutters and stammers in cold start low gear. Losing coolant as well. Sparks changed throttle body cleaned. Problem still noticeable Car currently in repair shop along with all documents of work done