2016 FORD EDGE Complaints

The contact owns a 2016 Ford Edge. The contact stated while his wife was driving 50 mph, she heard an abnormal noise. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission shift bushing to be replaced. The vehicle was repaired but while leaving the dealer, the contact continued to experience the failure. The contact drove back to the dealer and made them aware of the failure again. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer had not been informed of the failure. The failure mileage was approximately 68,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 30 mph when attempting to apply the brakes, however, the brakes were spongy then floored. The contact was able to coast to the nearest mechanic who diagnosed that the front brake line had fractured and needed to be replaced. The vehicle was repaired. The contact then stated that while there daughter was driving she experienced the same failure. The vehicle was taken to a certified mechanic a second time who diagnosed that the rear passenger brake line had fractured and needed to be replaced. The vehicle had not been replaced. The manufacturer was made aware of the failures and informed the contact that in order to be included in NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) they had to report to NHTSA and that there were no recalls regarding the rear brakes. The approximate failure mileage was 97,000.

Driving home after dropping my kids off to school slowing down for a red light, all of a sudden the brake pedal goes limp, car barely responds afterwards... I start pumping the pedal like crazy and yanking the E brake lever and barely stop before hitting someone... Car has been in the dealership (North Central Ford in Richardson, TX) 2 or 3 times since 2020; one for a transmission bushing recall I believe, and brake line was NEVER mentioned. They showed each instance for service in their system to me on their monitor, and showed that it never appeared to the service techs for them to inform me of the recall. They said they didn't know why it wouldn't show up. Ford really dropped the ball here, the only thing that saved me was quick thinking on the e-brake.

The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking and was unable to accelerate properly. The contact stated that after waiting for the shaking to cease, the vehicle drove as needed. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where the failure was determined to be a faulty head gasket that was leaking coolant. The dealer stated that the engine needed to be replaced. The manufacturer was notified of the failure and a case was opened. The manufacturer confirmed the report from the dealer. The vehicle was not repaired. The approximate failure mileage was 49,000.

Check engine light turned on after the whole car rumbled and seemed to struggle to start. Took car into dealership to get code checked out and it was a misfire. We made the next available appointment at the dealership which was over a month later, but were told to not bring in the car again unless another misfire happened before the appointment. More misfires started occuring and more frequently about 2 weeks later, since the dealership had no availability, I brought the car into my own mechanic who told us it was a coolant leak into cylinders 2 and 4 causing the misfires, it was most likely a head gasket issue. Finally brought it to the dealer appointment who went radio silent unless we called for almost a week. They intially stated that Ford would cover the costs since its a known issue with the engine in this model and year, but they didn't initially take a photo when they reproduced the coolant leak and had trouble reproducing it again. They eventually reproduced the coolant leak but back tracked that Ford would cover the costs of the known issue, since it was past the 5 year warranty. The codes were P0302, P0304, P0316, which were misfire in cylinder 2, misfire in cylinder 4 and random misfire. The cause is a known head gasket problem with the engine, and that Ford did not recommend a head gasket replacement but a brand new engine due to known issues with the 2.0L 4 cylinder engine. Our car has under 50,000 miles on it, however it is past the 5 year warranty period as stated earlier, so Ford won't help cover any repairs with their known defect in their engine. The contact stated that the actual vehicle mileage was approximately 49,375 when the incident occurred.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the dealer on separate occasions to be diagnosed. The contact was informed that coolant was leaking in the engine block to cylinder #3 and that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.

Misfire in cynlinder 2 due to coolant leak and crack in engine. Resulting in new engine over 9000$ dollars and ford ignoring issue despite thousands of complaints and similar defects with this model.

The contact owns a 2016 Ford Edge. The contact stated upon starting the vehicle after refueling, the vehicle was making abnormal gurgling sounds. Additionally, the contact stated while driving 60 MPH, she heard abnormally loud sounds coming from the rear driver's side of the vehicle, where the fuel tank was located. There was no warning light illuminated. The contact veered to the side of the road and inspected the vehicle. The contact pushed the gas tank cap and the sounds stopped. The contact was able to continue driving; however, the check engine warning light illuminated while driving the next day. The contact was able to drive to her residence. The vehicle was taken to the dealer where it was diagnosed that the purge valve and Evaporative Emission Control (EVAP) system needed to be replaced. The dealer informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 73,000.

Check engine light came on. Started to misfire when ignition was turned on. Some misfiring when driving. A couple days later, white smoke started coming out of the exhaust. Took car to mechanic who told me I had a crack in the engine block and coolant was leaking into the cylinder. The engine had to be replaced.

I bought a new 2016 Ford Edge and have it serviced regularly at the dealer. My service record is exemplary and it is documented. My car has 94K miles. I have had work done by the dealer recently (new tires, new axle) and there was no advisement of an engine issue, absolutely nothing was said. About 7 days ago I got a warning light out of the blue, and took it in immediately. I was told it was a "catastrophic engine failure" due to coolant leaking into the engine because the coolant pump failed. I was told "it just happens." As I researched this on the web I discovered that there are thousands (possibly tens of thousands, the amount on the web is overwhelming) of people with the same catastrophe and outcomes that were all very similar: engine replacements cost 10K and can take months -- one fellow has been without his car for seven months. That is not an option for me. Frankly I am shocked at The Ford Motor Company and I mean that. What are they thinking???There is a Ford truck engine in that car and it should not be failing at 94K, especially after my record of service and especially after this problem has been known for years. I'm not kidding -- this car is 5 years old and looks 5 months old. I need resolution and I need it quickly and I am not encouraged by the reports I see. My issue is not with my dealer, it is with Ford dragging their heels on a solution. I am at my wit's end.