2016 FORD EDGE Complaints

While I was driving my car stopped accelerating on busy [XXX] . It was myself my son his girlfriend who is pregnant and her [XXX] son no indication there was a problem just heard a some kind of noise and it loses speed when try to accelerate it wouldn’t we where able to turn in to a gas station. I then cut the car off and when I tried to restart it the car wouldn’t start a week prior to this a wench did pop up on my dashboard when I looked in the manual it said that I need to take car to get looked at, at earliest convenience but a week. I have only had these vehicle seen December 2023 I paid cash for the vehicle and had warranty that was up to late last year the noise I heard sound like the same noise that when I purchased the vehicle maybe about 3 weeks later they had to fix something with the transmission maybe whatever wrong with it had something to do with that I know if we where on the highway we could have died I have had many cars that had mechanical problems but not none of them ever lost acceleration while driving my car will not start after I cut it off. Unknown what is going on with it just gave the details that happened on [XXX]. Before the malfunction the car started and drove fine until that noise and the car lost acceleration no messages appeared on the dashboard that day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is for recall 25s89/ NHTSA 25V572. Took my car to the dealer and they confirmed and found C1001:01. They refused service and blamed a faulty wire harness. They stated fixed points which indicates tampering or previous repair which I am the original owner and have never had electrical work done on the vehicle. They are trying to charge me $1700 for a wire harness and refusing to do the safety recall

My RDU (rear diffrencial unit) went out at 122k miles directly after replacing the fluid at the shop. This repair was extreamly exprensive totalling out at 5k. With still owing 11k on my loan. I feel this is a ford defect that needs to be remediated.

My rear passenger brake hose has ruptured, car is not drivable, Ford will not fix it, they said the part is available but they cannot fix it yet. Its FORDS problem, the recall is there posted, my hose has failed, and I cant even the car to the dealer to get it fixed. They will not tow it or pay to fix it. I understand that the recall is in advanced notice, but the problem has already happened to me. I cannot afford to pay $600 plus towing fees to get it to the ford dealer to fix it.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact stated that the brakes were inoperable. While reversing from the driveway, the brake pedal was depressed and went to the floorboard. The contact became aware that there was brake fluid leaking from the vehicle. No warning lights were illuminated. The vehicle was taken to the local dealer, and the contact was informed that the rear brake hose was leaking. The vehicle was repaired. The dealer informed the contact about the reimbursement process. The manufacturer was not contacted. The failure mileage was approximately 112,000.

The car has only 82,273 miles on it. We experienced rough idling and took it to a mechanic. They found that the #2 cylinder was cracked and leaking coolant into the cylinder. They also stated that this is a known manufactured defect, but there is no recall by Ford. They gave an estimate of $9000 to get a new modified engine. We took it to another mechanic for a second opinion and he confirmed the crack and charged us $5000 for the new modified engine.

Saw there was a recall for wiper motor defects for Ford Explorer and Escape, per NHTSA Campaign Number 26V117. We had intermittent wiper failure with our 2016 Ford Edge Sport years back, which resulted in Ford repurchasing the vehicle back through the BBB (back in 2019). If carry-over parts / design are similar between the Explorer/Escape & Edge, then you may want to investigate incase the scope of this recall needs to be expanded. Please give me a call if you have any questions. (I'd like to stay anonymous as I am a Ford employee) I think we still have videos of this that we can share too.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the transmission failed to function as intended. In addition, the contact stated that the gear shifter seized. No warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed with a failed shifter cable bushing. The contact was informed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The repair was performed under recall NHTSA Campaign Number: 22V413000 (Power Train); however, the failure reoccurred. The contact stated that while driving at an undisclosed speed, the transmission seized. The contact's service dog and the contact's disabled brother were stranded in the heat while waiting for the tow truck. The vehicle was repaired under warranty for the recall, but the failure reoccurred. The contact stated that while driving at an undisclosed speed, the transmission seized. The vehicle was towed back to the dealer, where it was diagnosed with a failed shifter cable bushing. The contact was informed that the shifter cable bushing needed to be replaced. The vehicle was repaired. The repair was not covered under warranty. The contact paid out of pocket for the repair. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

SYMPTOMS IS THE COOLANT DISAPPEARS RAPIDLY AND THE ENGINE OVERHEATS AFTER DRIVING FIVE MILES. ALARMS GO OFF. THE TEMPERATURE GAGE IN THE VEHICLE IS AT ITS MAX. IN STARTING THE VEHICLE, THERE IS WHITE SMOKE. THERE IS CHECK ENGINE LIGHTS. I HAVE LESS THAN 100,000 MILES ON MY VEHICLE. IT IS NOT SAFE TO DRIVE, AND IS NOT DRIVEABLE. I HAD A MECHANIC LOOK AT IT AND FOUND EVIDENCE OF COOLANT INSIDE THE CYLINDER. MY VEHICLE HAS BEEN PARKED FOR 2 YEARS WAITING FOR RESOLUTION. THE INFORMATION I HAVE RECEIVED FROM FORD IS THE ONLY WAY THEY WOULD FIX IT IS IF I HAD A MAINTENANCE AGREEMENT. THE COST ACCORDING TO MY MECHANIC IS TO REPLACE THE LONG BLOCK OR REPLACE THE ENGINE RANGES BETWEEN $4000 AND $10,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended, and the stopping distance was extended. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 128,179.