2016 FORD EDGE Complaints

I purchased this vehicle used from a dealership and I have had it for six months and now I was going to replace the break shoes front and back. Now the problem came when I tried to remove the lug nuts and I could not! Ford decided to put metal caps over all lug nuts and failed to tell the customers that they can not get them off with the standard equipment given by factory. There is no lug wrench or socket that will fit the lug nuts with the caps on them. Here is the “rub” I called the dealership and the service technician said “ to get a oversized socket and bang it on and then remove each lug nut , then replace all of them with new ones without the caps on them.” WOW. Ford has to know that this is a issue everyone that owns one has the same issue. Now imagine getting a flat on the interstate with the family at 1:30am.Now you would have to have the vehicle towed and find a ride at 1:30am. Now that would be a 15 minute job if Ford would do a recall and replace all of these ignorant lug nuts. Wow what a waste of time and money. I don’t know maybe Ford did not want the customers to remove the wheels never. Please help

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed or idling, the vehicle would vibrate and shake. The check engine warning light was illuminated. The vehicle was taken to the dealer and diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN and directed the contact to file a complaint with the NHTSA. The contact related the failure to TSB Number: 19-2208. The failure mileage was approximately 65,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the vehicle would suddenly stall. The contact had to restart the vehicle several times before the vehicle began to function properly. The check engine warning light was illuminated. The contact took the vehicle to the dealer who had stated that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 59,000.

Coolant leaking into combustion chamber causes check engine light to come on. Dealer says requires a new engine. Is so prevalent they told me what was wrong before even looking at it. Ford refuses to do a recall and fix the issue. Instead, they charge you for repair. Warranty expired 1 month prior.

The contact owns a 2016 Ford Edge. The contact stated that while driving 45 MPH, the vehicle began to shake and the transfer case was damaged internally. There were no warning lights illuminated. The vehicle was taken to the local dealer but, the vehicle was not diagnosed or repaired. The vehicle was towed to the independent mechanic who informed the contact that the transmission bolt mounts were fractured. The manufacturer was contacted and referred him to NHTSA for assistance. The approximate failure mileage was 98,000.

Engine went out last year and now this year it sounds like the flex plate and potentially the flywheel are cracked and need to be replaced. I am concerned that it was broken or was affected when my engine went out or was not balanced correctly.

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the vehicle started jerking, vibrating, and failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty. The transmission was replaced however, the failure reoccurred and included a loud noise coming from the engine. The check engine warning light was illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were contacted and informed of the failure however, no assistance was provided. Additionally, the Back Over Prevention intermittently malfunctioned. An unknown software update was performed however, the failure persisted. The approximate failure mileage was 75,000

Brake pedal went straight to floor and no brakes. The emergency brake did not work either. Fluid near right rear wheel.

The contact's wife owns a 2016 Ford Edge. The contact stated that the vehicle was leaking coolant. The contact also stated that the vehicle would shake and hesitate upon the depression of the accelerator pedal with the check engine light illuminated. The contact then used a code reader and discovered that there was a misfire on cylinder 3 due to coolant leaking into that cylinder. Upon further investigation, he discovered a service bulletin that was related to the failure. The contact discovered that the engine needed to be replaced due to the failure. The contact had spoken to the dealer and the manufacturer and was informed that there were no recalls on his vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 86,000.

The contact owns a 2016 Ford Edge. The contact stated while driving 70 MPH and depressing the accelerator pedal, the vehicle started to shudder and shake with the check engine warning light illuminated. The contact took the vehicle to an independent mechanic who inspected the vehicle and determined that the coolant level was extremely low. The contact stated that the coolant level was topped off however, the failure persisted. The contact took the vehicle to the local dealer who diagnosed the failure as a coolant leak entering the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.