2016 FORD EDGE Complaints

My pano/vista roof cracked randomly. Unsure of how long it was cracked. In researching, it appears this is a common problem with Ford Edge’s and several recalls surrounding my year of vehicle have been enforced upon Ford. From what I have read it appears this is a like situation of some sort of “stress” that cause the roof to fracture. It is now a safety hazard that is expensive to fix.

Engine failure at less than 35,000 miles. Loosing coolant into cyclinder#2 misfire. Known issue by Ford, yet no recall or recourse for owners out of warranty.

The engine has a manufacturer's defect under Technical Service Bulletin 19-2208. Coolant is entering the cylinders. Personal safety is compromised because the engine can fail at any moment. Navigating safely through traffic with an engine fail and then being stranded on the freeway (at night in freezing cold temperatures) is a serious hazard. The problem has been confirmed by a few mechanics. Also, Ford Motor Company issued a TSB 19-2208 detailing this problem for the vehicle. Mysteriously, this TSB has suddenly disappeared but I have a pdf of their advisory detailing the defect. Ford Motor Company requested the vehicle be inspected by a certified dealership, who confirmed the problem. Ford is acknowledging the original engine manufacturer's defect. Mechanics report this is not a wear-and-tear issue. An engine warning light was the first indication of the problem. The problem appeared just after the manufacturer's 100k mile/5yr warranty expired. The vehicle has 105k miles. The vehicle was 3 months past the warranty when Ford was first contacted and notified of the problem. I have been in contact with Ford Motor Company for a couple of months trying to fix this problem. They are now refusing to discuss anything about the issue. Originally, they acknowledged the issue and their TSB proves they were aware of it even to the point of detailing the procedure for diagnostics and repair. Ford also previously reimbursed full expenses for the repair of their defective engine. Now it seems they are trying to cover it up trying to make it disappear, maybe so it does not get listed as a recall? The vehicle is a hazard to drive for my 80 year old mother who still works, but she has no other choice. I am seeing reports of this same engine fail online by other owners.

The contact owns a 2016 Ford Edge. The contact stated that upon entering her garage, there were shards of glass near the rear end of the vehicle. Upon further inspection, she discovered that the broken glass came from the rear windshield. The contact stated that the failure occurred without incident. The contact initially called the dealer and they informed her that they were unaware of such failure; they also informed her that there were no recalls on her vehicle. The manufacturer was also notified of the failure and provided her with the same information as the dealer. She was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 86,000.

On 12-25-2021 I was driving my 2016 Ford Edge Titanium andthe check engine light came on. I took the car to a Ford dealer , they said they could not look at it till Momnday12-28-2021 they checked it out and told me the engine coolant leaked into the engine causing the engine to be replaced. They said they would run a compression check just to make sure. After waiting 1/2 a day, they told me yes, the engine had to be replaced the gasket was defective and caused the engine coolant to leak into the engine. The car has 56,400 miles and they told me to call Ford and maybe they would replace or give me some help on the cost. I called Ford and they told me car was out of warranty(which i knew) and they would do nothing. I am now on the hook for a bill for approx. $7,000. On the internet I found more than 72 complaints of the same thing happening and again Ford would do nothing. I was lucky I was not on a trip and got stranded out in the middle of no where. I feel it is Fords responsibility to see that this problem is taken care of. I do not understand why there has not been a recall on this problem,Why? If your engine stops running out on the highway you could be in for a grave accident. I know there is a Class Action lawsuit pending and like many big lawsuits they can take years to be resolved and who makes the money? the lawyers and then there will not be enough money left to pay back all these people who had to put out thousands to replace these motors. If the consumer wins there will probably be made some deal which will help Ford and the lawyers and then there will not be money left to help the consumer. Why don't you make a recall on this problem?

2018 Ford Edge Driving it Friday Dec 24th. Check engine light came on took it to Ford Dealer they said they could not get me in till Monday. Took in Monday Morning about a hour later they told me that the engine coolant leaked into the engine causing the engine to be replaced. They said they would run a Compression check just to make sure. Called this morning 12-28-2021 and said yes the engine had to be replaced the car has 56,400 miles and they told me to call Ford and maybe they would replace or give me some help Called Ford and they said Car is out of Warranty and they would do nothing. I am on the hook for approx $7,000.Checked on internet and found 72 complaints about the same problem. But yet there is no safety recall, Why? I was lucky I was in town , what if I had been on a trip. I feeel it is Fords responsibility to see that this problem is taken care of. I also read there was a Class Action Law Suit for this issue, I cannot find it on the internet I thought it would be on your website.

Rear Windshield shattered spontaneously. 28 degree morning 7am commuted to work without issue. 40 degrees sunny after work 4pm and glass was shattered. No foreign objects or impact.

Lug nuts are 2 piece: The thread piece and the chrome head piece. The pieces became loose from each other, then the thread piece rusted and caused the chrome piece to swell and deform so the lug wrench could no longer fit on the lugnut, thus making it impossible to loosen. This can be a major problem when changing a flat tire. I needed to take my car to an auto mechanic to have several of the factory installed lugnuts replaced. I will need to buy replacement non-OEM lugnuts so this doesn’t happen any more. I read that this is a problem happening on many Ford vehicles.

Left rear brake line split like the front brake lines that have already been recalled

When driving and try to brake noticed that pedal distance has increased and was hard to stop the car. When stopped to review vehicle, noticed brake fluid on the right side of it. Take it to Ford dealer (CrossRoads Ford of Kernersville) and they confirmed rupture on right brake hose. Correction was to replace both front brake hoses. This failure is exactly the same as the one for safety recall "NHTSA Campaign Number: 20V469000". VIN for my vehicle is not part of recall however same failure happens with same risks, showing that Ford fails on tracking/providing accurate VIN numbers for this safety failure.