2016 FORD EDGE Complaints

For 2 months, now, when I fill my gas tank, the vehicle fails to start. After several attempts it chugs then fires up. 2 days ago it started to make a strange humming noise that would last about 5 seconds then stop about 3-4, then come back. Sometimes the hum lasted longer. Happened for a good 5 miles. Then, as I’m driving, the engine starts choking and the rpm gauge is bouncing. Then it sounded like it wanted to shut off so I immediately pulled over. I called a local Ford dealership. I took it there and the garage manager says it sounds like a fuel pump and scheduled me to come in this week for a diagnostic or code check. Didn’t say it wasn’t safe to drive.

On 7/27/21 I was on vacation in southern VT. After shopping I started the car up to wait for friends & family to get back so we could return to where we were staying. After about 5 minutes I was about to pull onto the street when my car’s warning system activated that Coolant Is Over Temperature. The temperature gauge was all the way in the red zone. After shutting the car down for about 15 minutes the temperature came down & I drove the car to a nearby garage so they could assess. The next morning they reported smoke came out of tailpipes as well as coolant. The car was towed from there to Ford of Greenfield where they found coolant in the spark plugs. The engine needed to be replaced due to this serious defect. The safety issue is this situation could have been much worse had we been driving in an area where there were higher speeds and significant traffic. This crack in the engine has caused worse issues (I’ve heard of fire in some instances, luckily not this one).

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Check engine light came on while driving vehicle, checked at autozone on 6/14 and the report tool indicated #2 piston misfire, brought to tires plus and had 2 coils and four spark plugs replaced, issues persisted with overheating and stalling, brought into another mechanic who said to take it to a Ford dealership to identify computer error code, brought the vehicle in on 8/13 and was told there was coolant leaking into the engine and it was a known malfunction and the long block would need to be replaced.

I had a Ford dealer diagnose an illuminated dash warning stating “Adaptive Steering Fault” along with a steering wheel that was turned 90 degrees to the right while the vehicle was tracking straight ahead. During this time, the vehicle's steering would also exhibit momentary losses of power assist accompanied by clicking noises coming from the steering wheel. The dealer’s diagnosis returned a faulty steering wheel with complete steering wheel replacement being the remedy. This was quoted as as a $2,500 repair!! Through manufacturer goodwill, I would be on the hook for 50% of that which is still ~$1,250 on a vehicle with only ~36K miles! Further, I quickly discovered that this issue is well-known for my model to the point that Ford has issued service documents to address complaints (Customer Satisfaction Program 19B04 - Supplement #1 and TSB# 16-2066, 03 November 2016). Customer Satisfaction Program 19B04 - Supplement #1 even states “Service Action: Dealers are to replace the adaptive steering wheel assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner.” I negotiated with Ford customer service to have them cover a larger part of this exorbitant repair cost but to no avail. Should a customer not expect a vehicle’s steering wheel assembly to be manufactured in a way as to last the life of the vehicle? The symptoms of this failure, momentary losses of power assist, clicking noises, steering wheel off-centered, should be considered a safety defect for which the manufacturer should be held responsible. With the cost of repairs so high, how many of these vehicles are running on our roads because the owner's don't have or want to spend that much money for repairs??

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The contact took the vehicle to the local dealer and the vehicle was repaired. The contact stated the following day the check engine warning light was illuminated. The contact took the vehicle to Five Star Ford of Warner Robins (900 Russell Pkwy, Warner Robins, GA 31088, (478) 273-8151) to be repaired however, the vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000.

as I was driving to work on i95N near Springfield, VA, the "coolant high temperature" warning light illuminated on my dashboard. as I was in rush hour traffic, I slowed down and moved right to diagnose the issue. i was able to exit the highway and immediately enter the lot of Sheehy Ford, Springfield VA. The dealer inspected my vehicle while I obtained a ride to work, then called me later to explain the issue. Their testing revealed error code P0301. the service advisor told me that Ford TSB 19-2346 "coolant intrusion into long block" was the issue and the recommended repair is to replace the engine. I called Ford customer service and was advised that there was no recall for this known problem and that my car was out of warranty (@70K miles). as such, Ford would not cover any of the repair expense. The Ford dealer has ordered a new engine and advised me that it will cost $7500 for parts and service. I can ask them to keep the engine for inspection, but I need to know soon. Safety was put at risk by an unforeseen issue without advance notice or warning that occurred in heavy traffic at high speed. In retrospect, I did notice excess exhaust from the vehicle prior to the incident and some difficulty starting, but there no other warning. This occurred less than 30 minutes prior to the warning light activation.

The shifter cable for the power train became dislodge causing the car not to be able to shift from park, to neutral to drive. The car had to be towed to be repaired by a Ford Dealership that charged $335 for labor and $10 for parts and in additional a $43 charge for Environmental Compliance

Rear Windshield Shattered due to no cause, no impact, nothing. I was just driving down the road to town and it just Popped and shattered. I could not see out the rear window and pieces kept falling from the bottom of window. It was very unsafe to drive the car with the windshield shattered like this. NO quick fix, no available glass on the island and working right now to try to get it repaired. It happened today, 7/31/21.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.