2016 FORD EDGE Complaints

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal felt soft when depressed, causing the stopping distance to be extended 200 feet. The low brake fluid message appeared on the instrument panel. The contact pumped the brake pedal several times to regain normal function and veered to the side of the road. The vehicle was not diagnosed nor repaired. The contact stated the failure reoccurred several times while driving. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was opened. The contact was still awaiting a call back from the manufacturer. The approximate failure mileage was 55,000. Parts distribution disconnect. After three weeks of not examining the car the dealer decided to put the car on the rack where they discovered the problem being the brake master cylinder and booster. The dealer said our warranty would cover it and they were going to get the parts. There was not a recall on the issue but hearing conversations in the dealership convinced us that the issue should be a recall. We were provided a rental car for 5 days. After we pushed the issue Ford agreed to provide a rental car 60 days because parts are not available. Different stories were told about the part availability until I did research and found tools were available but dealers were not selling or sharing because they have the same issues. There should be buffer on service part tools and the Ford dealers are attempting to contain the situation in house instead of escalating the problem. Currently there are two unresolved issues 1. Recall for brake lines where we were told they had parts and to bring car in . Got to dealer and there were no parts. 2. Dealer inspec

Engine coolant leak resulting in thick, white exhaust, rough idling upon start, and engine overheating.

The contact owns a 2016 Ford Edge. The contact received a notification for NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall however, the contact was informed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

So about 3 weeks ago on Tuesday my check engine light came on my 2016 ford edge and the car was stuttering. The following day Wednesday I took it to my mechanic and they said it's a cylinder 2 misfire and replaced my spark plugs then 4 days later Sunday my check engine light came back on I could go no faster then 40mph. Had to wait till July 6th to bring it to my Ford dealership Steven's Ford in milford ct where they found I had coolant leaking into my engine which is a know Ford issue with there 2015- 2018 eco boost engines and the only repair they have is to replace the engine with a new one because a reman engine would have the same problem and the reason I could not drive my car above 40 mph is because it was only running on 3 cylinders

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue however, the manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Engine light on, coolant bubbling in reservoir, presence of coolant in cylinder, chemical head gasket test failed, vehicle needs new engine.

The contact owns a 2016 Ford Edge. The contact stated that while having routine maintenance performed on the vehicle, she was informed that the lug nuts were loosened. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the lug nuts needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was 49,190.

The scan revealed P0316 misfire on startup and P0301 cylinder 1misfire. It was discovered that the top of the cylinder 1 piston appears to be "washed" which happens when fuel is not ignited during the combustion process. This confirms the constant "toping off" of the engine coolant, which indicates a coolant leak in cylinder number 1. This diagnosis was from Christian Brothers Automotive, Acworth, Ga.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service brakes, Service brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact called the dealer where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

For the SECOND time, a brake has failed on this vehicle. The first was passenger-side brake line rupture in 2019, which was repaired under warranty. Yesterday the driver’s side brake line ruptured while awaiting for recall repair to be done.