2017 FORD EDGE Complaints

Driving my car this year in April 2023. My car overheated while driving. I pulled over and checked the coolant it was bone dry, thankfully I had more in my car which I refilled. I brought my car to a friend that was a mechanic and he told me my coolant was leaking into the cylinder. I brought it to the Ford dealership to confirm his findings. I was told the same thing along with I need a nrw engine. I bought the car in Feb 2021 paid 17,000. It had 75000 miles on it. I haven't been able to get it repaired I was quoated around $5600. Ford has thousands of unhappy consumers in the same situation with needing a new engine. Ford will not do a recall and they kept selling cars with faulty engines. 2015-2018 Ford Edge and other models. This is not fair to thier customers!!!!!

When got into a fender bender, originally it was just the bumper. After a wheel, there was a noise coming from the car when idling. Once taken in for repair, repair company stated it was the AC fan that was the problem which was not done by the crash but elsewhere. After taking the place to three other shops, first being the repair company, the second being Ford Motors, which both told me it was okay to drive my car, the last shop confirmed that it was the flywheel and not the AC fan that was broke, and I shouldn't be driving my car. After my car was fixed, out of pocket, I get sent the recall information letter in June for Ford Motors to fix this problem in February.

The contact owns a 2017 Ford Edge. The contact stated that while driving approximately 10 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant leaking from a crack in cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 68,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 78,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle started to shake violently with white smoke coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the long block, requiring a replacement of the engine. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 58,000.

Our 2017 Ford Edge experienced engine problems that are linked to a service recall Ford Motor Company issued on 2016 - 2018 Ford Edge vehicles related to coolant leaks & head gasket failures. Ford is refusing to fully cover costs to replace the engine which was inspected by an authorized Ford Dealership service department & determined to have coolant entering engine cylinder. Providing clear evidence that the engine is failing under the same pretense as the recall issued by Ford. Out of pocket costs to replace were $4,833.12 paid to McMullen Ford. We are seeking reimbursement of out of pocket costs.

The component that failed was the long block and is currently available for inspection. The date when the issue 1st appeared was Nov 20 2023. The issue has since been isolated as a coolant leak in my cylinders and Ford is very aware of the issue and has a TSB 22-2229 discussing some of the symptoms. The coolant intrusion compromised the motors ability to react to demand for power. The vehicle shakes while idling and has faltered when trying to gain entry onto on-ramps for I-20. The failure of the vehicle to meet the power requirements asked of it to merge and the sudden loss of power nearly left my vehicle rear ended with both my toddler and my teenager present. The check engine light illuminated showing a code of P0301 for a cylinder 1 miss-fire. All 4 spark plugs were replaced in an attempt to fix the issue. The check engine light came on again within 48 hours after the repair was made. During the next inspection the coolant level was noted as low. Coolant was added at that time and cylinder 1 coil pack was replaced to fix the issue. The check engine light came on again and coolant was once again low within 48 hours of the 2nd repair. Ford’s service bulletin TSB 22-2229 addressing the known coolant intrusion issue for the 2015-mid 2019 Ford Edge was presented as the needed repair. This engine failure poses a risk for the car owner, occupants, and surrounding bystanders. It has a fire risk, power failure risk, and quite possible a loss of life risk. Repairs will be made by the local Ford dealership within the week.

Coolant leaking into engine cylinder. Vehicle only has 53,000 miles on it. Needs new engine. Going to be like $8,000. Not sure how they can expect middle class to pay for what they’ve done wrong. I have personally only put 4,000 miles on it. Purchased it in July.

Transmission,coolant infusion to engine Emissions, long block torqu converter failed even though i had multiple appointments to have this and the other recalls done they always canceled the appointments due to lack of parts or they were backed up in the service department. I had the majority of all (the works) oil changes done at the dealership unless they were weeks out, I complained of engine running hot and knocking sounds back in 2021, needed to be jumped every few months 2022 I was always told this was normal for a edge ecoboost with the cold weather package, they did check the battery which was fine, when the engine light came on I took it right in only to be told to make a appointment, soon after I started to lose power going up sm hills, I was told I needed new tires after this oil change and I even ended up with a nail in my time from their repair shop, 3 weeks later no engine light denied my appointment, tried to show codes from local repair shop i waa told its normal make a appointment, i questioned if its safe to drive i was told yes absolutely engine light back on the next day took it back in again told to make a appointment 2.5 weeks later no engine light on but I showed them the codes I was pulling for miss firing that I pulled multiple times at different intervals when I felt something was wrong but they didn't have a appointment to check themselves i was then told my computer reader was not accepted due to inaccurate readings made yet another attempt for a appointment, the next day I get in my car and start driving and I get a warning the car was reducing power due to over heating.it took 2 different tow trucks to get it to the dealership i have been complaining about these issues for well over 2 years only to be told I don't know what I am talking about or that it was perfectly normal if its so "normal" then why do they have a customer satisfaction program 22n12 that list my car yet denied me any assistance besides paying for the recall issues

While driving our engine light came on, we took it to our mechanic and they determined that anti-freeze was low and possibly leaking into the engine. It is causing a misfire cylinder 1 and the time before cylinder 3. I read of similar problems with other peoples 2017 Edge. I don't want to have to replace my engine.