2017 FORD EDGE Complaints

The contact owns a 2017 Ford Edge. The contact stated that after the vehicle was parked, the vehicle could not be restarted. The vehicle was towed to the local service center who replaced the battery and confirmed that the alternator was operating normally. The failure reoccurred, and the battery was replaced on two additional occasions. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 95,000.

My 2017 Ford Edge has a coolant leak into cyllinder 4 of the engine, which requires an entire replacement of the engine (approx $8k cost + labor). This is a clearly known issue (just a few links below but many other issues on google) and should require a recall. It does not seem fair for there to be a known issue like this and to expect Ford customers to pay out of pocket. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plug in cylinder #3 was fractured. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who diagnosed a general engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the independent mechanic, who diagnosed a failure with the flywheel. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 90,000.

The adaptive steering fault light came on. There is 58k on the vehicle. I know there has been the same issue on other Ford vehicles. I do not see a recall for this year and model.

Check engine light came on and had mechanic look at it and it was diagnosed as an electrical "misfire" issue. We were told to take the Edge to the dealership to get fixed. Scheduled a service appointment with the dealership soon after, and the dealership called me that afternoon and diagnosing issue as the coolant intrusion on caliber #3 is defective. Dealership said we need a new engine, and it's going to cost thousands of dollars. It was not covered under any warrantees. We bought the car used less than a year ago. We are so frustrated to say the least. Looking up this diagnosis online there are thousands of other owners that had the same problem. Yet, Ford hasn't rectified the problem or offered a recall for those with the same diagnosis. This is causing large dollar amounts for repairs for owners all over the USA and putting a financial burden on families.

I have a flat tire but could not remove the lug nuts with the wrench provided when I purchased the vehicle. There are complaints on line that these lug nuts become swollen with time. When the vehicle was new the wrench worked fine. Ford would not replace the lug nuts at no charge. My tire shop confirmed that this is a common problem with ford lug nuts. Thank you.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a rattling sound coming from under the hood of the vehicle. The vehicle was then taken to the dealer where it was diagnosed that the flex plate had cracked and needed to be replaced. The contact stated that she received notice of Customer Satisfaction Program: 22N122. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that mileage had exceeded the mileage for coverage and then advised to contact the NHTSA Hotline for assistance. The failure mileage was 131,636.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who retrieved a DTC code for a torque converter failure. The mechanic informed the contact of NHTSA Campaign Number: 18V390000 (Power Train) which the mechanic linked to the failure and referred the contact to the dealer for assistance. The dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 85,000.

The contact’s daughter owns a 2017 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that his daughter had to refill the coolant once a week. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the spark plugs needed to be replaced. The spark plugs were replaced and a tune up was performed; however, the failure recurred. The vehicle was taken to a service shop where it was determined that cylinder #3 had failed and the engine needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer to contact the manufacturer for assistance. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was then advised to contact the NHTSA Hotline. The failure mileage was approximately 103,000.

The contact owns a 2017 Ford Edge. The contact stated that the check engine light would intermittently appear on the instrument panel. The vehicle was taken to a dealer and the contact was informed that coolant had intruded into the engine and the long block needed to be replaced. The manufacturer was notified of the failure and provided a case number. The manufacturer then referred the contact to the NHTSA Hotline for assistance. The vehicle was repaired. The failure mileage was 60,251.