2017 FORD EDGE Complaints

Engine coolant began getting into the cylinders causing the car to shake upon start-up. Trusted mechanics have told me this is a known issue with this type of engine. They are saying the engine needs to be replaced at a cost upwards of $8,000 All regular maintenance on this vehicle is up to date, and it is an engine flaw that is causing this. Ford needs to be responsible for engine replacement. There are multiple Ford Edge owners with the same complaint.

My Ford Edge started running rough with white smoke from the tailpipe then a check engine light came on with the codes P0316 and P0301. Dealer stated that there was a coolant intrusion into the engine and the engine would need to be replaced.

Car started misfiring due to coolant intrusion in cylinder 2. Had to immediately pull over to side of highway during rush hour traffic. Car is just outside manufacturer power train warranty. This is a known issue by Ford, the dealer community, service contract providers and independent mechanics. We purchased this car used that was serviced at dealers to now find out that this engine has known issues and are subject to a $12k long block replacement. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is regarding reference number 830243. We took our car to the dealership in Huntington Beach California for a recall regarding the flex plate being cracked. The dealership asked if there were issues to the acceleration and if the car was shaking, I said yes. They said it may be the flex plate and to bring it in. We received notification that the flex plate was not cracked, but the torque converter was the issue. This make and model, built at the Oakville Plant in May 2017 has previously had flex plate recall. We are assessing why our vehicle was not under that recall. I have spoke to an agent at NHTSA who stated that the manufacturer is in charge of the recall roll out and what vin numbers are covered. I called Ford, who I assumed to be the manufacturer of the Ford Edge Vehicle and they explained to me that they do not manufacture anything (very re-assuring). Today when I spoke to Ford, it has been useless. No real answers. They asked me to speak to the dealership. Danielle, the dealership service dept manager at Huntington Beach Ford Located at 18255 Beach Blvd was not very kind, explained to me that my car was not covered under 22n12 because the flex plate was not cracked. But the program terms state that a one time repair if needed to the flex plate, transmission fluid pump and torque converter would be covered. It appears that twice our vehicle make and model, built in Oakville, MI has had recalls to the torque converter in 2017 with the ford reference number 17S16 and again with the flex plate with 22n12 which is a part directly related to the torque converter. This appears to be a safety issue with this vehicle that nobody will address.

Engine coolant began getting into the cylinders causing white smoke and the car to shake upon start-up. This would result in the engine failing emissions testing and worse. In talking with multiple mechanics I have been told that this is a known issue with this type of engine. The car is just over 5 years old and has 66,000 miles but now needs most of the engine replaced. All regular maintenance on this vehicle was up to date, and it is an engine flaw that is causing this, yet Ford is not willing to assist in the engine replacement.

Rough start up with white smoke coming out of the exhaust. Then when on the highway around 70mph vehicle rapidly decreased in speed and would not accelerate. I was able to get the vehicle home and then it would not start again. Had it towed to a Ford Dealership where they stated that coolant was leaking into cylinder #2 and the engine would need to be replaced with an estimated cost of $8800 plus taxes. NHTSA needs to force Ford into a recall with all of the issues with the 2.0L Ecoboost engine.

The contact owns a 2017 Ford Edge. The contact stated while her husband was driving approximately 40 MPH, the check engine warning light illuminated. The contact's husband was able to drive to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was taken to the dealer, where the same assessment was made; the engine was replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they would partially cover the repair cost. Additionally, the manufacturer provided an extended warranty coverage for 3 years or 36,000 miles. The failure mileage was approximately 48,076.

Coolant leaking into cylinder. Engine running rough and overheating. Available for inspection upon request. Risk of engine failure/power loss while driving. Confirmed by mechanic. Vehicle has not been inspected by the manufacturer, police, insurance representatives or other. No warning of this issue. Engine light on for purge valve issue at present time. Upon conducting research, this is a well-known issue with this engine (2.0 liter Ecoboost). Thank you for any help you're able to provide as this is a very expensive engine replacement or a practically useless vehicle I still owe $7,000 on.

******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS REQUESTED BY THE CONSUMER THAT THEY WISH TO HAVE IT REMOVED. DJR ******* DELETE VOQ *******

The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the vehicle was sputtering and needed several attempts to start. The contact stated while driving approximately 55 MPH, there was white smoke coming from the exhaust. The service engine warning light illuminated, and the engine was overheating. The contact pulled over, turned off the vehicle, and had the vehicle towed to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the vehicle was not included. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 69,000.