2019 FORD EDGE Complaints

DIFFERENTIAL RATTLED WHEN TURNING CAUSING STEERING WHEEL TO VEER.CAR BRAND NEW AND FORD DEALER REPLACED ENTIRE DIFFERENTIAL-AT SAME TIME HAD TO TIGHTEN LUG NUTS ON BOTH SIDES OF REAR AXIL.

WHILE DRIVING ON HIGHWAY ON DEC4TH HEARD A LOUD NOISE WHICH SOUND LIKE A EXPLOSION THEN GLASS CAME FALLING IN MY CAR ' TOOK BACK TO DEALER SHIP WITH 3,100 MILES ON THE CAR AND THEY SAID ITS NOT COVERED IN WARRANTY AND THAT IT WAS SOME HOW MY FAULT..AND THAT THEY SEEN SCRATCHES..MY QUESTION IS HOW IF ALL THE GLASS IS IN THE CAR AND IF SOMETHING HIT IT WHERE IS IT,WHY IS IT NOT IN THE CAR '..OH THIS IS MY THIRD AS LAST CAR FROM THIS DEALER SHIP BECAUSE ,AFTER CALLING MY INSURANCE COMPANY AND THE CALLED SHE SAID HE WAS RUDE. ..NOT ONE PERSON ASK WAS I OKAY THIS IS GLASS FALLING FROM A PANORAMIC SUNROOF THANK GOD I DIDN'T GET HURT GLASS DIDN'T FALL IN MY EYES OR EARS'..LAST THING FORD IS AWARE OF THIS PROBLEM .AFTER I TOLD THEM I WAS COMING TO GET THE CAR I ASK WAS THE GLASS STILL IN CAR AND OF COURSE IT WAS 'THE CUSTOMER SERVICE IS OUTSTANDING

I PURCHASED A BRAND NEW 2019 FORD EDGE WITH 10 MILES ON 11/23/2019 FROM STONE MOUNTAIN FORD (SMF) IN STONE MOUNTAIN GEORGIA. FOUR DAYS LATER, I WENT INTO MY GARAGE TO GET IN MY CAR. I NOTICED THE TOP LOOKED WET... WHICH I THOUGHT WAS STRANGE SINCE IT HAD BEEN PARKED INSIDE A LOCKED GARAGE ALL NIGHT. I STOOD ON MY TIPTOES AND NOTICED THE ROOF WAS STRANGELY CRACKED WITH PIECES RAISED UP TOWARDS THE CEILING OF THE GARAGE. THE SUNROOF HAD EXPLODED.

ASSISTED DRIVING LANE CENTERING. CAR GOES OVER THE DOUBLE OR SINGLE LINE ON THE LEFT OR DRIVERS SIDE BEFORE CORRECTING.THIS COULD LEAD TO SIDESWIPING CAR IN NEXT LANE OR ONCOMING.

I BOUGHT A BRAND NEW 2019 FORD EDGE TITANIUM ON JULY 31, 2019, I HAVE ENJOYED THE CAR RIGHT UP TO THE MOMENT ON OCTOBER 13, 2019 AT APPROX. 3:30P.M. WHEN MY SUN/MOON ROOF EXPLODED AS I WAS DRIVING ON THE HIGHWAY AT 55MPH WITH MY ADULT DAUGHTER IN THE CAR. I TOO HAD THE SHADE CLOSED SO WE WEREN'T SHOWERED IN GLASS. I WAS SO SHOCKED AND IT TOOK A BIT FOR US TO REALIZE WHAT HAD HAPPENED JUST IN TIME TO SEE A LARGE PIECE OF THE GLASS FLY OFF THE TOP OF MY CAR INTO THE AIR BEHIND ME. THANK GOODNESS THERE WERE NO CARS DIRECTLY BEHIND ME. I AM MORE THAN DISAPPOINTED IN FORD AS THEY ARE NOT STEPPING UP ON THIS ISSUE, BUT RATHER STATED THAT "SOMETHING MUST HAVE HIT THE SUN/MOON ROOF AND WEAKENED THE GLASS SO IT IS NOT AN ISSUE THAT THEY ARE RESPONSIBLE FOR. I KNOW NOTHING HIT THE GLASS AND GIVEN THAT IT HAS LESS THEN 5000 MILES ON IT, IT FEELS VERY MUCH LIKE A MANUFACTURER DEFECT PROBLEM. AFTER SEEING MULTIPLE COMPLAINTS I AM EVEN MORE CONVINCED THAT FORD SHOULD BE TAKING RESPONSIBILITY FOR THIS. THIS WAS THE SECOND CAR I BOUGHT FROM FORD, THE FIRST WAS A 2014 ESCAPE TITANIUM (NO SUN/MOON ROOF) BUT I HAD TO HAVE THE TRANSMISSION WORKED ON 3 TIMES AND THE ENGINE ONCE IN THE FIRST YEAR. I SUBMITTED A COMPLAINT TO FORD ON THAT AND WAS POLITELY BRUSHED OFF. YET I GAVE THEM A SECOND CHANCE BECAUSE I REALLY LIKE THE EDGE AND THOUGHT SURELY IT COULDN'T HAPPEN AGAIN. ALTHOUGH THE ISSUES AREN'T THE SAME IT IS VERY UNSETTLING TO BE HAVING ANY ISSUE WITH MY NEW CAR. I NOW FEEL LIKE I AM STUCK WITH A CAR FOR THE NEXT 6 YEARS THAT I CAN'T TRUST. EVERY TIME I DRIVE IT I'M WONDERING IF IT IS GOING TO HAPPEN AGAIN OR WILL IT BE SOMETHING ELSE. HOW MANY SUN/MOON ROOF EXPLOSIONS WITH POTENTIAL RISK TO THE PEOPLE IN THE CAR AND IN THE VICINITY OF THE CAR BEFORE FORD TAKES RESPONSIBILITY FOR THIS ISSUE. MY OPINION OF FORD AND MY LOCAL DEALERSHIP HAVE DIMINISHED SIGNIFICANTLY. .

ANGLE OF WINDSHIELD CREATES MASSIVE REFLECTION WHEN DRIVING TOWARD THE SUN OR BRIGHT DAYLIGHT WHICH OFTEN MAKES VISIBILITY IMPOSSIBLE EVEN WITH SUNGLASSES. I'VE NEVER NOTICED THIS IN OLDER VEHICLES WHICH HAD A MORE VERTICAL WINDSHIELD.

CRIME PROTECTION VS. OCCUPANT SAFETY FOR FORD DOOR LOCKING SYSTEM. FOR CRIME PROTECTION FORD HAS SET, STARING WITH THE 2019 MODEL, THAT THE DOORS CANNOT BE OPENED FROM THE OUTSIDE WHEN THE MOTOR IS RUNNING IN PARKING POSITION. PREVIOUS MODELS DID NOT HAVE THE FEATURE OR THE SYSTEM COULD BE PROGRAMMED SO THAT THE DOORS WERE OPEN AS AN OCCUPANT SAFETY FEATURE. I MAKE THIS STATEMENT AS A LIFELONG SAFETY ENGINEER FIRST AT MERCEDES BENZ AND LATER AT BENDIX IN BREAKS, FOLLOWED BY 25 YEARS AT TRW IN SEAT BELTS, FIRST IN GERMANY AND LATER IN USA. I.E. I WAS HEAVILY INVOLVED WITH NHTSA FOR SEAT BELT CERTIFICATIONS AND IN THE FORD SEAT BELT BUCKLE DEVELOPMENT, NOW STANDARD IN ALL NORTH AMERICAN CARS. I SEE THIS STEP TO LOCK THE DOORS AS A STEP AGAINST OCCUPANT SAFETY AND PROTECTION. A DRIVER, WHICH WAS ABLE TO STOP THE CAR I.E. HAVING A HEART ATTACK, CANNOT BE REACHED FROM THE OUTSIDE BY HELPERS UNTIL POLICE OR FIRE DEPARTMENT COME. THIS MIGHT BE TOO LATE IN A REMOTE AREA. ALSO PARKING IN THE GARAGE AND NEEDING TO MANUALLY UNLOCK THE VEHICLE FOR UNLOADING IS A NUISANCE. AFTER TRYING TO HAVE THE SETTING CHANGED BY A FORD DEALER AND CONTACTING FORD CUSTOMER SERVICE ENDED 5 MONTHS LATER IN A STATEMENT FROM CUSTOMER CONTACT: YOU SHOULD HAVE ORDERED THIS OPTION. -THERE IS NOT SUCH AN OPTION AVAILABLE. SO MY REQUEST IS AFTER ALL NOT UNREASONABLE, BUT THE DOOR LOCK SYSTEM CANNOT BE CHANGED AT A LATER POINT IN TIME. IN CONCLUSION: LOCKING THE DOORS AT ANY SPEED IS A NECESSITY BUT NOT WHEN A CAR IS IN PARK POSITION, EVEN WITH RUNNING ENGINE. LOCKING FOR CRIME PROTECTION IS A MANUAL OPTION IF OCCUPANTS FEEL UNSAFE. *LN*JB

LOST STEERING WHILE PARALLEL PARKING ON A BUSY STREET WITH NUMEROUS WARNING LIGHTS APPEARING ON DASH, INCLUDING STEERING FAULT. THIS OCCURRED AT 9000 MILES AFTER ONLY 6 MONTHS OF DRIVING THIS BRAND-NEW CAR. CAR HAD TO BE TOWED THROUGH MY AAA MEMBERSHIP TO SAYBROOK FORD OTHERWISE THE FREE FORD CUSTOMER ASSISTANCE WOULD HAVE TOWED IT TO THE NEAREST DEALERSHIP & I EXPECTED TO BE TREATED BETTER AT THE DEALER WHERE I BOUGHT IT. THE CAR WAS IN THE SHOP FOR A WEEK WHILE THEY TRIED TO DIAGNOSE THE PROBLEM WHICH THE MECHANIC SAID OCCURRED IN A TIGHT TURNING RADIUS. THE GUIDANCE THE DEALER RECEIVED FROM FORD WAS TO REPLACE THE STEERING HARNESS. THE CAR IS NOW DRIVEABLE BUT I NO LONGER FEEL SAFE AND DON'T TRUST THE CAR. THE REGIONAL SALES MANAGER WE CONTACTED REFUSED TO LET US OUT OF THE LEASE-TO-BUY OPTION ON ADVISE OF COUNSEL. IF I EXPERIENCE ANY SIMILAR ISSUES I PLAN TO INVOKE THE LEMON LAW UNDER THE STATE OF CT SINCE STEERING IS A CORE SAFETY COMPONENT.THIS PROBLEM WAS ULTIMATELY ELECTRICAL IN NATURE SIMILAR TO OTHER FORD MODEL YEARS THAT HAVE ALREADY GONE THROUGH RECALL SO I AM AFRAID THIS IS A CONTINUATION OF A LONG-STANDING PROBLEM FOR SOME FORD CARS. THIS CAR IS A TANK WITHOUT STEERING, SO IT IS VERY DANGEROUS. BUYER BEWARE!

TRANSMISSION ISSUES, SLIPS, SEEMS TO GET STUCK BETWEEN GEARS, CONSTANTLY SHIFTING, JERKY STARTS, JERKY STOPS, SHIFTING IS VERY OBVIOUS, ALWAYS UP AND DOWN ALWAY IN MOTION. STARTED NOTICING ON BACKROADS, BROUGHT IT INTO KRAUSE FORD IN WOODSTOCK GA. THEY HAD IT A FEW DAYS, SAID FORD THOUGHT IT WAS BAD GAS, NOT BAD GAS, THEY DID SOMETHING, PROBABLY CLEARED MEMORY. RAN AGAIN FOR A FEW DAYS THEN STARTED TO DEGRADE AND TO BACK TO THE SAME PROBLEMS. BROUGHT IT BACK IN SENT THEM ONE OF THE INCIDENTS ON THIS SITE. (8-15-2019) FIRST TIME I BROUGHT IT IN IN JUNE THEY ASKED ME TO WAIT UNTIL LATE JULY (30TH)

TL* THE CONTACT OWNS A 2019 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT IMMEDIATELY SHIFT INTO GEAR AND WOULD NOT IMMEDIATELY ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO TENVOORDE FORD (185 ROOSEVELT RD, ST CLOUD, MN), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 22346131L6R802. THE FAILURE MILEAGE WAS 6,000. *BF *JB