2017 FORD EDGE Complaints

In June our 2017 Ford Edge's check engine light came on. We took it to our mechanic who told us it would need a new engine block due to leaking coolant, but that they don't do that. He told us there is a TSB out and advised us to take it to the dealership. We took it to West Hills Ford in Bremerton on July 15 and they confirmed it has the known defect and that it does need a new engine due to the coolant intrusion. For reference, my car has less than 30,000 miles on it, but it is past the 5 year mark that Ford will cover. West Hills Ford has had our car for 3 weeks without working on it because we are trying to get our extended warranty to help cover the cost of a new engine. We are lucky that we dropped it off when we did because we have read about this known issue causing smoke, and even the car catching on fire!

I was driving when I noticed a light on as I turned the car on as I was driving I saw 4 numbers showing which were the numbers for each tire but the one that was going down at a fast speed was the tire on the driver front tire. I had no blow out ,I had nothing for tire to go flat on me . When I was going to put on the spare that the card had I was not able to do that because I didn't have a jack or anything to change the tire. I had to get a used tire at a tire shop that cost me $60. And noticed that the number is not the same as my 3 other one's

When the vehical was brought to us by 2 sales person , one sales guy told us that everything was good to go that the only issue there was on the car was that they did not have the code to the doors in case we couldn't get in . The same night we noticed that the lights inside were not going off we tried to press buttons to have them go off and nothing, then all of a sudden the lights automatically turned off. As we continued to drive the vehicle we got to our destination ( our home) we got off locked the doors and turned alarm on and we noticed that the lights were still on and couldn't understand why the tailgate/trunk was showing that it was opened when we never had not opened it. When we tried to open it it wouldn't let us. You could hear it trying to open but nothing. Again we assumed that the lights would turn off but the next morning I called and left messages and even on their personal phones asking them to please call me back that it was in regards to the vehical. 9am 10am 11am I got a text back and I had to explain everything over a text. Not once did they ever attempt to make a conversation phone call but to help with the issue on 'getting into ur vehical when the battery is dead I was sent a YouTube link and yet I kindly had asked for a home visit because the main cause for the battery to have drained was because the back door indicator light states that the back door is open but really it was jammed but I got no help from anyone from the dealership. Everytime I called we would get the runaround that they will have someone get in touch with us. But nothing .this is not the only issue we have had with the car there is also a rattling noise coming from either the engine or the front tires again we called them to inform them and yet again the message we got from the car place was that they will have someone be in contact with us shortly but nothing .

The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, there was a significant amount of white smoke coming out of the exhaust. Additionally, the vehicle idled roughly and stalled. The check engine light was illuminated. The contact stated that the vehicle was consuming coolant excessively. The contact stated that the failure had been reoccurring. The dealer and the manufacturer had not been informed of the failure. The vehicle was not diagnosed nor repaired. The contact related the failure to Ford Technical Service Bulletin Number: 19-2346. The failure mileage was approximately 65,000.

Check engine light appeared at approximately 59,000 miles. ( just out of warranty as iIwas over the 5 years (expired March 28 2023) but under the 60,000miles. Was able to get an appt at a local dealer at 59483 miles, they did not diagnose issue, as they needed more time, set up another appt 2 weeks later and was told a new engine is needed due to coolant leaking into the engine block. Was told this is a known issue and FORD has since redesigned. Estimated cost to repair of $7000, and first available appt is 12 weeks out I have been told that the car could just stop at some point. Have read on line that major concerns with driving it, if coolant is low, could cause an engine fire. Reached out to FORD Customer Care and after much prompting was told only provide 30-40% assistance. Mind you had this happened prior to March 28 it would have been covered , Great car until now. Do not buy a used 2017 Edge.

The contact owns a 2017 Ford Edge. The contact stated while his daughter was driving 77 MPH, the vehicle started to lose motive power. The driver stated the high-temperature gauge, and the check engine warning light was illuminated. The driver was able to park on the side of the road and called the contact to add a gallon and a half of anti-freeze to the coolant reservoir. The contact drove the vehicle back to the residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was 54,361.

According to Ford dealership, the coolant has leaked in to the engine and Ford knows about thr problem. My car is out of warranty and thr only assistance for is offering is 40% of the 8000 to replace the parts.

1. The component that failed/malfunctioned was the engine, specific to the coolant spilling into cylinder 3 due to the known design flaw of the 2.0 Eco-boost engine. Is it available upon request for inspection. 2. Regarding safety, upon start, the engine was sputtering (misfiring) and would continue, intermittently throughout the drive. White smoke was emitted through both exhaust pipes. The coolant was running low consistently, would have to refill. 3. The problem has been confirmed at a local repair shop and it's currently at a dealership and has been confirmed to have the misfire/coolant issue. Diagnosis: New Motor/Engine - thousands of dollars! Unacceptable! 4. The vehicle has been inspected by mechanics (repair shop and certified Ford mechanic) 5. Yes. The check engine light came on, the code was P03003 (cylinder 3). This code first appeared on a trip, replaced ignition coil and spark plug, and still the issue persisted.

My 2017 Ford Edge has a 4 cylinder EcoBoost Engine. My vehicle warning light came on or about June 20, 2023. I took it to a local mechanic. He advised that it was low on engine coolant, so he refilled it and advised that this type of engine has a known problem with coolant leaks. I next took the vehicle to Sunbelt Ford in Sylvester, GA. The dealership advised that there was nothing wrong with my vehicle. On or about July 24, 2023 I started my vehicle and heavy smoke emitted from the engine and the exhaust. The check engine warning light also came on. I turned off the vehicle and had a local mechanic inspect it. The mechanic advised that I had experienced catastrophic engine failure, and was fortunate that I was not driving at the time. I soon found out that Ford is involved in numerous lawsuits and complaints regarding this exact issue with this exact engine. It’s wildly unethical and dangerous that Ford has not advised all owners of the known problems with this engine. Additionally, I’m 73 years old living on Social Security. It’s $6500 to replace my defective engine as quoted by Robert Hutson Ford in Moultrie, GA.

Vehicle vibration and not switching into next gear. Engine light flashes when this is happening. When not flashing engine light stays on.it is scary that it is going to quit in traffic.