2017 FORD EDGE Complaints

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic who stated that the vehicle had experienced a misfire, and the spark plugs were replaced. The next day, while driving at an undisclosed speed, the coolant warning light illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The contact called the local dealer, who referred her to the manufacturer for assistance. The manufacturer was contacted and referred her to the dealer and NHTSA Hotline for assistance. The failure mileage was approximately 80,619.

The vehicle has a blown head gasket on its 2.0L ecoboost engine. It has all the same codes as the other vehicles that are affected by the recall #20V469000. It is a 2017 Ford Edge. It is loosing coolant into cylinder number 3. I'm 8000 miles out of my warranty and they want $9600 to fix the issues. I can't understand why this vehicle is not part of the recall. Any help would be greatly appreciated. Thanks

RECALL FOR BUSHINGS & CUSTOMER SATISFACTION LETTER FOR BROKEN FLEXPLATE REPAIRED AT THE SAME TIME. 1 HOUR AFTER RECIEVING CAR, TOOL BAR POPS ON DASHBOARD. TAKES BACK TO DEALERSSHIP- STATES THEY FORGOT TO PROGRAM SOFTWARE. 3 DAYS LATER DASHBOARD LIGHTS UP PARKING BRAKE MALFUNCTION SERVICE REQUIRED/ SERVICE NOW. I NEVER TOUCH/USE THE PARKING BRAKE. NOR HAVE I HAD ANY LIGHTS/ ISSUES WITH MYCAR BEFORE THIS. THE PARKING BRAKE WAS TURNING ON AND NOT EVEN ENGAGED. TAKES BACK TO DEALER AFTER NOT EVEN A WEEK LATER TO BE TOLD THIS IS A COMMON ISSUE WITH THE CAR, NOT RECALLED THOUGH. THE RIGHT REAR BRAKE HARNESS NEEDS REPAIR. BEST TO REPLACE BOTH BECAUSE IT'LL GO OUT NEXT. 3 TRIPS TO THE DEALER AND $600 LATER HERE WE ARE FOR FORD MALFUNCTIONS.

The contact owns a 2017 Ford Edge. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that the vehicle started after pressing the Push to Start button several times and depressing the accelerator pedal simultaneously. Additionally, the contact stated that the vehicle made an abnormal rattling sound while driving. The contact stated that the rattling sound became louder when the vehicle was idling. The contact also stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was informed that the failure could be related to Customer Satisfaction Campaign: 22N12; however, the vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and advised the contact that 50% of the cost for the repair would be covered. The failure mileage was approximately 95,000.

Coolant leak which is causing engine to overheat. This is a common problem with Fords but my VIN is not included. Has been confirmed by an independent service center. It’s a safety issue that could cause the vehicle to overheat and disable. I keep having to add coolant at times on side of road. I receive an engine coolant above temperature and a check engine light.

The contact owns a 2017 Ford Edge. The contact state that while driving at an undisclosed speed, the check engine warning light and the coolant temperature warning light illuminated. The contact also stated that while the accelerator pedal was depressed, the vehicle failed to accelerate as needed. The contact veered the vehicle off the road and turned the vehicle off to allow the engine to cool down. The contact was able to restart the vehicle however, the vehicle failed to accelerator normally. The vehicle was taken to the dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that prior to the failure, upon start up, a thick cloud of white smoke was coming from the exhaust pipe, and he smelled an abnormal odor. The manufacturer was notified of the failure and the contact was offered half the cost of the repair and informed that the vehicle was not covered under warranty. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the engine had misfired, and the ignition coils and spark plugs needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that the following day the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that coolant had leaked from the head gasket into the engine and the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed to tow the vehicle back to the dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000. The contact stated Ford Headquarters was trying to get in contact with the dealer regarding the problem. And was told the vehicle will need a new motor at the owner's expense.

Engine light- P0301 Misfire Cyl # 1 Was told we needed a new engine at 59,351 miles.

Check engine light came on and the code was saying cylinder 3 was misfiring. After numerous tests it was determined coolant was leaking into the cylinder from a crack in the block. Doing my own research I found this is a known issue for this make and model and year of car, however FORD has refused to recall it. There is a TSB about it but nothing else. I had to pay $10,000 for the shop to put in another engine. Two days after I got it back the check engine light came on again only this time it said cylinder 2 was misfiring. Took it back to the shop that put in the engine and it turns out this engine also had a crack in the block and was leaking coolant into the cylinders. I am now without a car again and have to wait for another engine to be put in. However there is no guarantee this one will not have the same issue come up.

The contact owns a 2017 Ford Edge. The contact stated that the vehicle was shaking at start-up, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was notified of coolant intrusion into the spark plugs, causing cylinder #1 to misfire and that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.