2018 FORD EDGE Complaints

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted, and it was confirmed that parts were not available for the recall repairs. The manufacturer was not made aware of the issues. The contact had not experienced a failure.

When the check engine light illuminated, the vehicle was inspected by an independent mechanic who diagnosed the problem as “There is an internal engine failure on number 3 cylinder. Anti-freeze is leaking into the combustion chamber and going out the tailpipe. The engine needs to be replaced.” There were no indications prior to the check engine light warning as the car is well maintained (garage kept, regular oil changes/maintenance by the Ford dealership where the vehicle was purchased and only 63,000 miles on the vehicle). The vehicle does start but is considered undrivable for any distance since the engine failure could cause the vehicle to become inoperable at any time. However, the vehicle can be made available for inspection if driving a short distance or possibly having the vehicle towed. What we are left with is a vehicle that is a total loss. We are unable to sell or trade it and continue to incur insurance costs.

My Ford Edge will lock us out while it is running with the key fob in the car, in the center console. It will lock you out if you are standing outside the car after you unlock the doors, with the keys in your hand. It will continue to lock itself back after you unlock it, before you even get a door open. It has done this numerous times. I have called and complained about it but received no help. I even made a complaint through Ford and the dealership where we are buying the Edge from. They were no help at all, not even with an extra key fob. We have an autistic child, and what is going to happen when I step out of the car to get him out and my doors lock with him in the car? We need answers and help with this problem! We can't afford to take our Edge and pay a lot of money for an issue that should not be happening at all. I have a case # that was given to me where I called GM cxh-06543205-h8k1j9

My 2018 Ford Edge (2.0L EcoBoost) is suffering from a documented manufacturing defect where coolant leaks into the engine cylinders. I have an official dealer diagnostic report confirming the symptoms match TSB 22-2229 (which supersedes TSB 22-2133 and 19-2346).

Coolant engine intrusion. Improperly built engine. No mechanic will try to fix it based on history.

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the panoramic sunroof unexpectedly exploded. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the panoramic sunroof needed to be replaced. The vehicle was not repaired. The dealer was not contacted, but had not diagnosed or repaired the vehicle. The manufacturer was not made aware of the failure. The approximate failure mileage was 119,000.

The contact owns a 2018 Ford Edge. While the vehicle was shifted into reverse(R), the rearview camera displayed a blank screen. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. Two dealers were notified of the failure and confirmed that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure and the back over prevention camera was inoperable. The contact stated that while reversing, there was no image displayed on the screen. The failure mileage was 78,000.

I own a 2018 Ford Edge SEL 2.0L EcoBoost (VIN: [XXX] ). On August 24, 2021, with approximately 72,062 miles, the vehicle was taken to a Ford dealership due to engine performance issues. The dealership diagnosed coolant intrusion into the engine cylinders. The dealership determined the engine was not repairable and required full engine replacement. The repair invoice explicitly states coolant present in the cylinder and replacement of the engine was necessary. I paid $5,602.85 out of pocket for the repair. The vehicle was properly maintained, and I have oil change and service records from that period. No warning or misuse contributed to the failure. I later contacted Ford Motor Company to request reimbursement, as this failure appears consistent with the widely reported 2.0L EcoBoost coolant intrusion defect affecting similar Ford vehicles. Ford declined assistance, citing mileage and timing, and stated no active recall applied. I am submitting this complaint to document the failure, the repair cost, and to request review of this defect and Ford’s handling of owner-paid repairs for this known issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)