2017 FORD EDGE Complaints

bought a 2017 ford edge 3 months later (2.0 engine) my car starts to overheat, white smoke. I Have it taken in to be looked at to get a bill for 8500 if i want it fixed. The car was also not safteyed. Ford has known issues with this just trying to bring awarness so many people having to go without a car for trusting ford and they are not fixing this issue with there 2.0 eco engines

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the vehicle was jerking while depressing the accelerator pedal with the check engine warning light illuminated. The vehicle was initially taken to an independent mechanic where spark plug #3 and engine coil were replaced. The failure recurred and the same parts were replaced a second time. The contact then discovered that the coolant reservoir was empty. The vehicle was then taken to the dealer who discovered a coolant leak inside the engine causing engine failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

2017 Ford Edge SE, one owner vehicle, clean title, always maintained properly. The vehicle ran rough after startup and seemed to be lacking power during acceleration. A malfunction indicator lamp (MIL) did not display at that time. Recently, the vehicle has been running worse, blowing white exhaust smoke, especially after sitting overnight, and consuming coolant. The MIL finally displayed the morning of June 10th, 2023. The code is P0303. The vehicle has been diagnosed with a coolant intrusion issue on cylinder number three. A catastrophic failure of the engine, requiring removal and replacement of the long block which leaves the customer on the hook for thousands of dollars in parts and labor for a well know design flaw, which is apparent by the release of multiple technical service bulletins https://static.nhtsa.gov/odi/tsbs/2019/MC-10162071-0001.pdf, https://static.nhtsa.gov/odi/tsbs/2019/MC-10169807-0001.pdf, https://static.oemdtc.com/TSB/MC-10214126-0001.pdf, an updated engine design to replace the flawed engine https://fordauthority.com/2022/09/ford-2-0l-ecoboost-coolant-issue-and-fix-detailed-by-tech-video/, class action lawsuit https://www.fordecoboostlawsuit.com/, and countless forums and videos with affected customers.

I was parked. Pressed brake to start car; brake pedal went all the way to the floor. When the car started warning message appeared that brake fluid was low. I had no prior warnings/signs of brake failure. I had no brakes whatsoever making the car undriveable. Car was taken to Firestone Complete Auto Care where it was determined a rear brake hose had prematurely ruptured, whereby leaking all brake fluid. Said brake hoses should last 20+ years. Brake hose was replaced by Firestone.

Vehicle had coolant intrusion issue. Vehicle is out of factory warranty and is not covered under extended warranty. Said vehicle was purchased used but within 5 months the head gasket failed (a known Issue). now purchaser is being quoted a $7200 repair bill on a known defective product.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that there was a misfire in cylinder #1. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken to the dealer, who determined that a coolant leak had damaged the engine, and the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to TSB Number: 22-2134 (Engine and Engine Cooling). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 48,000.

Within the past few weeks I recall hearing an explosive sound while driving. I pulled over to assess the situation but could not see any obvious cause of the loud noise. I seldom open the moon roof but when I did I made the connection between the explosive sound and the shattered glass moon roof. My research shows that there have been many reported incidents of shattering moon roofs and I would like to know if the manufacturer is liable for the damages.

The 2.0 Ecoboost engine of our 2017 Ford Edge overheated at @65K miles leaving my wife stranded and the vehicle in danger of catching fire. We first noticed a check engine light @60K with diagnostic code P0301 cylinder misfire detected, so I replaced spark plugs and check engine light went out. At @63K check engine light came back on so thinking it was a bad tank of gas I added a fuel treatment and again the check engine light went out. At @64K miles the check engine light once again comes on and before I could get it in to our Ford dealer to figure out what is going with the car my wife got message on dash engine was overheating. After towing it to Ford dealer for a diagnosis of the problem we found out it was due to a coolant intrusion between cylinders 1 and 2 which caused the engine to run out of coolant resulting in the engine to overheat. In 2017 Ford began producing the 2.0 Ecoboost engines with a new open deck block design with channels cut between the cylinders for engine coolant passage. Unfortunately, this new design was flawed because it does not provide adequate sealing area between the cylinders for a proper head gasket seal, which in turn, leaves the engine prone to coolant leakage into the cylinders causing premature engine failure. Ford is well aware of the faulty design and have since corrected it with a new engine block design which incorporates cross drilling the engine block for coolant passage instead of machining cuts through the area needed to provide a proper head gasket seal. Ford TSB 22-2229 addresses the the problem requiring the replacement of the faulty designed engine with a new long block assembly replacement manufactured in accordance to the new 2.0 engine manufacturing design specifications. This engine replacement procedure is very expensive at over $7000 especially when the customers 60K powertrain warranty has expired and Ford customer service will provide NO help assisting with the cost of fixing the problem.

The contact owns a 2017 Ford Edge. The contact stated that while driving approximately 45 MPH, the vehicle overheated. The check engine warning light was illuminated. The contact added additional coolant to the vehicle. The vehicle was taken to the local dealer where it was diagnosed that an engine replacement was needed. The mechanic informed the contact that coolant was leaking into the engine and the pistons. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 72,000.

The contact owns a 2017 Ford Edge. The contact stated while driving 30 MPH, the front windshield wipers were activated; however, the passenger’s side windshield wiper was not functioning correctly. The contact stated that the passenger’s side windshield wiper was not contacting the windshield. The contact replaced the windshield wipers however, the failure reoccurred. The dealer was contacted but provided no assistance. The contact was referred to the manufacturer. The manufacturer was contacted but no assistance was provided. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 17,000.