2017 FORD EDGE Complaints

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced due to coolant leaking into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was 34,277.

This is a coolant intrusion in cylinder 2. My cylinder would misfire while driving at high speeds on the highway. Also, alarms of overheating of the engine would pop up. I took it to a Ford dealer and confirmed that it is a coolant intrusion and they tvwould try to charge $7,800.00 plus tax for a manufacture design defect.

Engine light came on at 73,000 miles and stated engine misfire cylinder 1. Took to Ford service. They had to put 1 gallon of coolant in and drove for about a week. Still having issues and finally told about TSB 22-2229 and that a new engine would be needed. This is a known factory defect and the customer should not have to pay thousands of dollars out of pocket to replace an engine with low miles! Engine has not been replaced.

Most likely due to manufacturing defect or other issue related to, coolant is mixing into the engine cylinder causing a cylinder misfire. My vehicle is outside of the original manufacturer's warranty by about a year and now needs a new engine due to this defect. At 68,363 miles, there should not be a need for a new $6,000 plus tax engine with zero accountability or apology from Ford. This should have been a recall plain and simple and all costs associated with resolving this issue should be responsibility of the manufacturer. In June 2019, Ford issued a technical service bulletin of this known issue outlining the affected vehicles with a 2.0L EcoBoost engines, but did not communicate with affected owners or issue a recall to have this problem addressed nor do they offer a courtesy extension to the manufacturer's warranty for owners. While my family was lucky that we encountered this issue while we are in our home city, and not on the road driving to visit family in another state, it is not a stretch of the imagination that this could result in serious injury to unsuspecting, affected Ford vehicle owners. There is no repair invoice at the moment as my vehicle is currently still at the dealership awaiting parts.

2017 FORD EDGE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-413. THE CONSUMER STATED PARTS ARE NOT AVAILABLE TO FIX THE RECALLS.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the mechanic stated that coolant was leaking into the engine and referred the contact to the dealer for assistance. The vehicle was taken to the dealer and the dealer stated that the vehicle was experiencing a similar failure to TSB: 22-2229; however, the vehicle had exceeded the mileage. The contact was referred to the manufacturer for assistance. The manufacturer was contacted but provide no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 87,138.

Moon roof glass cracked on its own, looks like a spider web. Afraid that glass cracks will continue to grow and begin leaking or worse chip off shards that could possibly cut skin. Has not been inspected by dealer, police, manufacturer or insurance. No warning lights or any other symptoms or indications - simply opened the roof cover one day & discovered the cracked glass. The moon roof electrical slide functions properly, it’s just the glass that is the issue.

Tires were getting rotated when they told me the lug nuts were swollen and needed to be replaced. Please make this right. I already had to pay extra for the tires when getting new ones and now $146 to get lug nuts replaced. The car is 6 years old. Not to mention the safety issue of this-tire can fall off and possibly unable to change tire if there is a flat.

My check engine light came on. The code was P0304. I had the spark plug and ignition coil replaced, but the check engine light came back on. The vehicle began to overheat. A technician was able to find that the coolant was leaking into the engine. I've taken it to a Ford dealership who confirmed this and has told me I need a new long block. The cost of this repair is over $9500. Upon researching this problem, it has been WELL documented since 2010 to be an issue with this engine, and NHTSA even issued a service bulletin about this issue with this year/make/model as of December 2019. The issue does not begin to happen until after the warranty period has passed, and the vehicle can catch fire with this defect. Knowing this issue exists, this engine needs to be recalled so that people do not need to worry about their vehicles overheating and catching fire! The responsibility of cost should not shift just because the issue does not present itself until a vehicle hits a higher mileage, which still is not that high.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where the ignition coils and spark plugs were replaced; however, the failure recurred. The vehicle was taken back to the dealer, who informed the contact that coolant was leaking into cylinder #4 and that the engine needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 110,000.