2017 FORD EDGE Complaints

There is a coolant leak into my engine cylinders that has completely ruined my engine. They told me they’re surprised my engine hasn’t caught fire. They refuse to cover it even though the issue falls under TSB 22-2229 but they say the VIN doesn’t. There’s many lawsuits against them because it’s an issue with the Ford engine 2.0-liter turbo-four ecoboost engine. It’s happen to many people without warning. I luckily caught it before my engine blew. If you look up the TSB online there are many lawsuits against Ford right now and they still refuse to put out a recall and the new engine costs $9,000. It’s a safety concern because there’s no warning and the engine has potential to catch fire or blow. I read online that if your car has this engine that it is only a matter of time before this happens. Ford tried to blame the issue on me and tell me that I didn’t keep up with maintenance and they completely didn’t tell me about the TSB for the car. I had to go back and read my report to find the TSB. They tried to trick me into buying a new engine even thought this is a faulty engine that they manufactured. I have kept up with maintenance and my car only has 56,000 miles on it and my warranty just expired. No way your engine just blows on a 56,000 mile car. I worry for the safety of others driving this car and many other Fords that have the same engine. A contact that we know at Ford is trying to help us out and cover some of the costs but they refuse to admit that it is a faulty engine that they manufactured. This and many other Fords with this engine are a liability and safety hazard to drive. Ford needs to be held accountable for their engine but instead they’re making people like me pay out of pocket $9,000 that I can’t afford.

Car almost overheated. Had to pull over to shoulder of an extremely busy highway. NO coolant. Had to have someone come out to refill. Since than I constantly have to refill and there is no apparent leak. Coolant is now leaking into engine. In constant fear of car overheating. Confirmed today when I took to Ford to diagnose the issue.

I HAVE A 2017 FORD EDGE AND I BOUGHT IT FROM A DEALER IN JACKSONVILLE, FL. I'VE HAD THE CAR FOR 5 MONTHS, AT THE 3RD MONTH THE CAR STARTED TO SHAKE, ENGINE LIKE CAME ON. GAME ME THE MISS FIRE ON CYLINDERS #2 AND #4, TOOK IT TO THE FORD DEALER IN SANFORD, FL. BEFORE THAT, I CHANGED THE SPARK PLUGS AND COIL PACKS AFTER A DIAGNOSTIC WAS FOUND TO HAVE "COOLANT INTRUSION ON CYLINDER #2, AND WAS TOLD THAT FORD WOULD NOT COVER THE REPAIR ON THE ENGINE, BUT THAT THE ENTIRE ENGINE HAD TO BE REPLACED BECAUSE FORD HAD CHANGED THE DESIGN ON THE ENGINE AND GASKETS. THIS SHOULD BE A RECALL, NOT A TSB, AS I HAVE FOUND MULTIPLE COMPLAINTS AND THEY ALL HAVE CONTACTED FORD WITH THE SAME RESULTS, SO FORD IS WELL AWARE OF THIS ISSUE. THE DEALER TOLD ME TO TRADE IN THE CAR ASAP. I NEED HELP. THANK YOU

While my wife was driving this vehicle at highway speeds she attempted to brake and realized she had little stopping ability. She managed to slowly get the vehicle to our home without having to be towed . I then inspected the vehicle and after taking off the drivers side rear wheel realized the brake line at the caliper had burst and allowed the brake fluid to drain out. Keeping in mind there was a recall on the front brake lines which we had repaired-I was hopeful FORD would also repair this brake line. After contacting the dealership was told no recall had been issued for this problem and I would have to have it repaired myself. Luckily my wife or someone else wasn’t seriously injured throughout this incident. I have taken a picture of the brake line for review and have a copy of the repair bill and the cost of the brake line.

Check engine came on took it to our mechanic, he changed sensor and put new spark plugs in. Then called us and said that coolant was leaking into the cylinders and we would have to replace engine. It just came off 2 months ago extended warranty has only 71,455 on truck. Ford has know about the problem and done nothing for owners. The sent out service bulletin on this problem TSB-22-2229. Feel they should replace engine due to a known issue that effect the eco boost engines

The contact owns a 2017 Ford Edge. The contact stated that when his wife started the vehicle, she placed the vehicle into the drive(D), and the rear window glass shattered without warning. The failure formed a spider-like crack on the window which obstructed her vision. The contact stated that his wife exited the vehicle and closed the door and a circular hole fell from the cracked window. The dealer and the manufacturer were notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 103,000.

Since November I am smelling antifreeze and exhaust in the cabin of the car. It was so bad it would burn my eyes- we had to ride with windows open, in the winter in the NE. Took to Ford the found a TPI on the exhaust odors but have to go through “steps” to find it. While I pay a deductible for them to find this. Ford is aware of exhaust odors but has not issued a recall yet for this.

Took my car in for oil change and tire rotation. I was called that all 20 of my lug nuts have to be replaced due to swelling. For $180, which I’ve never in my life had to replace the lug nuts on any other vehicle I’ve owned. Not just one but all 20 need to be replaced.

#3 cylinder is cracked due to coolant in cylinder see 22-2229 bulletin this is a know issue with Ford for 2015 a 2018 Edge. No low coolant light ever come on but the check engine light did come on I had a mechanic look at it as a favor warranty is out will cost approximately $7000.00 to correct issue change long block. This should be on a recall list. 91067.5 miles and car is paid off.

While driving the vehicle on a major roadway in Pittsburgh, Pennsylvania, my vehicle suddenly stopped! It would not move forward or backwards. This was a definite safety issue and fortunately, the only cars around me were in the left and right lanes. I was in the middle lane and fortunately there was not a car directly behind me, or it would have run right into me. My vehicle went from travelling at 60 miles per hour to a complete standstill. My car is currently in Monroeville Ford right now for the same problem. This is after having the transmission replaced twice and having the engine replaced. The thing that is alarming is that was a safety issue and I, along with others could have been killed. It was only by the grace of God that other vehicles weren't behind me when my vehicle suddenly stopped.