2017 FORD EDGE Complaints

The vehicle was taken to the Ford dealer in September 2022 because it was losing coolant and check engine light was on intermittently. The dealer said the engine needed to be replaced due to coolant intrusion into the engine block casting. Ford has been aware of this engine problem for a number of years. The engine can fail while being driven and there is a risk of engine fire posing a safety risk. The vehicle is available for inspection.

My check engine light came on back in September. I had to have the coolant flushed and have my purge valve replaced. On November 8, I took my car into the dealership as a check engine light was on again. Supposedly there was an engine coolant intrusion on cylinder tail. A new engine has been suggested. This is a known issue with Ford.

My Ford Edge SE Flex plate broke while on the highway I was rapidly slowing down and could not get over cause of cars passing me on the right and left causing the vehicle behind me to almost rear ending me. I had it towed to the Ford dealership and he has confirmed it is the flex plate that broke. There was a rattling sound approximately a week prior to it breaking I had an appointment with the dealership the same day it broke and got towed in.

Drove for two weeks, check engine light comes on. Dealership says coolant is leaking on engine & it needs replaced. Vehicle is not safe to drive until engine is replaced. Owned the car 5 months now & only got to drive it two weeks.

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact stated that while doing routine maintenance, she was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed her that the vehicle was not covered under warranty. No assistance was offered. The failure mileage was approximately 51,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at 55 MPH, the check engine warning light was illuminated and the vehicle started shuddering. Additionally, the contact stated that there was a strong gasoline odor inside the vehicle. The contact veered to the side of the road. The contact stated that the failure had been reoccurring increasingly while driving. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into the cylinders as the engine was cracked. The dealer diagnosed that the long block or the engine needed to be replaced. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 110,000.

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the vehicle was shuddering as the check engine warning light flashed on the instrument panel. The vehicle was initially taken to an independent mechanic where the spark plugs, the intake manifold, the engine coils and other unknown engine parts were replaced; however, the failure persisted. The vehicle was then taken to an unknown dealer where it was diagnosed that an unknown fluid had leaked into the engine cylinder, which resulted in engine failure. The vehicle was not repaired. The vehicle was taken back to the independent mechanic where the engine was replaced. However the failure persisted. The vehicle was taken to the independent mechanic who informed the contact that were unable to duplicate the failure as there was no warning light illuminated. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 39,000.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Own a 2017 Ford Edge 2.0L Ecoboost engine with 68,000 miles. Check engine light came on so took it to a local mechanic who replaced the spark plugs, coils, evap sensors, and cam shaft position sensor. The code was stating a misfire in the #2 cylinder. Less than a week later the light came back on and got an engine overheating warning. Added coolant and then had to add more coolant a few days later with no evidence of a coolant leak. When starting the vehicle or accelerate from a stop would notice a liquid swooshing sound. Also when starting the vehicle it would tremble and run ruff for a minute or two. There would be a lot of white smoke coming from the exhaust pipe with a bad oder that would eventually dissipate after diving a few miles. Finally drove the car to work and when I went to leave afterwards the vehicle would not start. Would crank but would never turn over. Had the car towed to a Ford dealer that diagnosed coolant leaking into the number 2 cylinder. They told me the only fix was to replace the engine. They gave me Fords number and told me to call and complain since I only had 68,000 miles on it. They gave me a copy of Fords response which states, “As a subsequent with no recent new vehicle or paid repair history, the customer generates a 0% share recommendation, meaning they do not meet the CLV requirements for the FLP assistance. Ford Motor Company is unable provide financial assistance in this case”. Called Ford and was told that there was nothing they could do since I was 8,000 miles over warranty and refused to offer any discounts or assistance. Asked to speak to the warranty department that made the decision not to cover and was informed there was no extension for that department so I can not speak to anyone that made the decision not to cover any of the costs. Was quoted from the dealer the cost for the repairs will be $7,710.81 plus taxes. This is a major safety issue as the defect can cause the engine to overheat and start on fire.

This issue is related to TSB22-2229. This is a known issues where the engine coolant is leaking into cylinder 2 which when occurs leads to replacing the engine. This issue has lead to an extension of the warranty on other Ford models, but not the Edge.