2017 FORD EDGE Complaints

The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, he heard an abnormal sound on the driver’s side of the engine. The contact stated that the check engine warning light was illuminated. The contact stated that in approximately 10-15 minutes the vehicle would start up. The contact stated while inspecting the vehicle, he noticed the coolant leaking into the engine. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 129,000.

The contact owns a 2017 Ford Edge. The contact stated the check engine warning light illuminated and the vehicle was taken to independent mechanic where it was diagnosed that the vehicle needed a tune up. The vehicle was then taken to the dealer where it was diagnosed that the brake pads and rotors needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that after the vehicle was released, she noticed that the vehicle performed differently. The contact then stated that check engine and coolant warning lights illuminated, and white smoke was coming from the exhaust pipe. The contact then stated that she heard a loud noise under the undercarriage of the engine. The manufacturer was notified of the failure and the contact was advised to contact a different dealer and was provided a case number. The vehicle was taken to a different dealer where it was diagnosed that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified again but the contact received no answer. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Edge. The contact stated that on multiple occasions while driving, the temperature warning light intermittently illuminated then the engine started to overheat. The contact was able to maneuver the vehicle to a safe area where he checked under the hood of the vehicle and noticed that the coolant reservoir was empty and had leaked into the engine. The vehicle was taken to the dealer where it was diagnosed that the engine block was cracked which allowed coolant to leak into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed of warranty coverage. The failure mileage was approximately 52,000.

SWOLLEN LUG NUTS - On 26 September 2022, my right rear tire picked up a nail causing a flat tire. After removing the spare, lug wrench and jack, I found the Ford factory lug wrench would not fit on the lug nuts. I required road side assistance for which I was billed $95 for the call (subsequently reimbursed by my insurance company). When the road side assistance serviceman arrived, he said it was a common Ford problem. He had larger sockets and easily installed the spare. I purchased replacement 20 lug nuts for $42.39. Reimbursement would be appropriate. Fortunately, the event occurred mid day in temperate weather in a small town where I could easily pull out of traffic. If it would have occurred during the dark during inclement weather, the outcome may have been disastrous. A recall for replacement of these lug nuts is appropriate.

The contact owns a 2017 Ford Edge. The contact stated that while reversing into a parking space, the vehicle suddenly stalled. There was an abnormal cracking sound coming from underneath the vehicle. There were no warning lights illuminated. The vehicle had been towed to the dealer who diagnosed that the transmission had failed. The contact stated that vehicle failure was related to a Customer Satisfaction Program NHTSA ID Number: 10144200 (Power Train) and NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and then referred the contact to the NHTSA Hotline. The approximate failure mileage was 71,600.

I bought this vehicle from Family Ford in Enfield CT and they did not provide me with a car fax when I asked 3 times for it. I wanted to see if I could trade it in at a Volkswagen dealership and they gave the car fax, and it was in an accident. A very serious one where they hit the driver's side left rear. The car had to be towed with severe damage. To this day they still have not given the car fax 9/25/2022 to me.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle the check engine warning light illuminated. The vehicle was taken to an independent mechanic who was unable to identify the cause of the failure. The vehicle was taken to the local dealer where it was diagnosed and determined that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred contact to the NHTSA Hotline. The approximate failure mileage was 70,000.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

We currently have a 2017 Ford Edge with an Ecoboost 2.0 engine at our local Ford dealership. It began running poorly and the check engine light came on. Shortly after, it worsened with a whistling noise and more obvious cylinder misfiring. The codes for the engine light were P0303 and P0316, and was diagnosed with coolant in the cylinder. Per the service department at the dealership, this falls under Technical Service Bulletin 19-2346, with the only repair being complete engine replacement. At the time of this submission, it has been at the dealership for 12 weeks. We currently have no ETA on backordered parts to complete the repair, and will owe $4,300 for the repair when completed (originally over $11,000 quote). I would also like to reference Ford's Customer Satisfaction Program (CSP) #21N12. This CSP offers free repair to many Ecoboost 1.5L engines that have had the identical diagnosis. The associated TSB for this is 22-2134, which aside from different sized engines, is identical to the TSB associated with our vehicle.