2017 FORD EDGE Complaints

The contact owns a 2017 Ford Edge. The contact stated while his wife was driving at an undisclosed speed and making a left turn into a parking lot, the vehicle stopped inadvertently with the engine still running. The accelerator pedal was depressed but the vehicle failed to respond. The contact's wife was able to park in a parking space. There was no warning light illuminated. The tow truck company was contacted and attempted to reverse the vehicle onto the flatbed; however, the vehicle failed to respond. The vehicle was pushed onto the flatbed and towed to the dealer. The dealer diagnosed that the torque converter had failed and needed to be replaced; however, the part to repair the vehicle was not available. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 18V390000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure and offered to partially cover the cost of the repair. A case was filed. The failure mileage was approximately 70,000.

The contact owns a 2017 Ford Edge. The contact stated that the coolant temperature warning light was illuminated. While driving at an undisclosed speed, the engine experienced a misfire. The contact's husband changed the spark plugs and coil pack. The coolant warning light continued to flash off and on. The contact stated the vehicle was consuming an excessive amount of coolant. The vehicle was taken to the local dealer and was diagnosed with a crack in the engine and that the engine was leaking coolant. The vehicle was repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 92,000.

I have a 2017 Ford Edge with 37,383 miles on it. The check engine light came on one day as I was driving however the car was running fine. I thought it was a fault light as I’ve never had an issue with this veh. I took it in to the dealership and was told that it needed a new engine. Luckily it was covered under warranty HOWEVER it took 3 months to get my veh. back….3 weeks later the same thing happened on my 2018 Ford Escape with only 24,000 miles on it!

Morning of 7/30/22 "check engine" light came on. Drove vehicle home (38 miles), brought into dealership 8/4/22. They informed me after running diagnostics that I needed a new engine at 67,223 miles. I brought vehicle back on 8/29/22 to have the engine replaced (it had been on backorder). Finally completed on 9/9/22 at the cost of $6,838.78.

Check engine light came, I took it to get a diagnostic. The diagnostic read a cylinder 1 misfire a day later it began to run hot, I checked the coolant which was almost empty but I did not see anything leaking. White smoke began to come out of the tailpipe and engine began knocking, When I tried to start the car the next day to take it into get checked out the vehicle would not start, I had to get the vehicle towed and when the mechanic looked at it I was told the engine needed to be replaced.

At 84,000 miles, the vehicle displayed the Service Engine Soon light, as well as white smoke from both exhausts. The mechanic diagnosed a misfire in two cylinders. All four spark plugs were replaced. The engine light and error code for cylinder 2 persisted. The ignition coil and fuel injector for cylinder 2 were replaced. The owner researched online, found the NHTSA complaints about this engine issue and the associated technical service bulletins, and brought the vehicle to the dealership. It was determined that this was a mechanical failure not uncommon with the 2.0L Ecoboost in this vehicle, and a replacement of the longblock was required. Despite awareness and acknowledgement of the malfunctions in the Ecoboost, Ford declined any discounts or assistance to the owner for replacement of this defunct product, costing the owner $7,252.10 in parts, labor, and tax to replace the longblock.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #2 and that coolant was leaking into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Technical Service Bulletin: 22-2229 (Coolant in Cylinders) however, the vehicle was not covered by the TSB. The failure mileage was approximately 84,000.

The contact owns a 2017 Ford Edge. The contact stated while driving 55 MPH, the check engine warning light illuminated. The contact was able to continue driving; however, the failure persisted. The vehicle was taken to an unknown dealer where it was diagnosed that coolant was leaking into cylinder #3. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 65,812.

2017 FORD EDGE. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 20V-469. THE CONSUMER STATED THE RECALL REPAIR PARTS WERE UNAVAILABLE. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.

Engine coolant leaking into engine and new engine required. Cost is $8000 for new engine. Car with only 49,886 miles