2017 FORD EDGE Complaints

The contact owns a 2017 Ford Edge. The contact stated while attempting to start the vehicle, the check engine warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with a coolant leak and needed the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 78,000.

The contact called on behalf of the owner of a 2017 Ford Edge. The contact indicated that the owner of the vehicle reported that after the exiting the vehicle with the engine idling, the vehicle suddenly drove in reverse and crashed into the interior wall of the garage and a tree. No injuries were reported and no police report was filed. The vehicle was later towed to the repair facility to repair the body damage only. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 32,000.

The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, the brake pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The contact veered to the side of the road. The contact shifted to neutral(N) and engaged the parking brake. The vehicle was taken to the local dealer where it was diagnosed that the rear passenger’s side flexible brake hose was fractured. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 92,000.

I have a 2017 Ford Edge that at 64,930 miles (4,930 miles over warranty, but within warranty period by 2 months) the Check Engine Light came on in April, 2022 and computer diagnostic testing showed misfiring in a cylinder. All coils & plugs were replaced at a cost of over $700. Within days light reappeared, with engine running rough and again testing showed another misfire in a single cylinder. That coil was again replaced but check engine light again came on. At this point all coils were replaced with Motorcraft coils. Again light came on with more rough engine running. This went on for multiple times until repair shop suggested I call Ford. Over the phone the Ford Service Advisor diagnosed the issue as coolant contamination into the cylinders (evidently they've seen it before). I brought vehicle to a Ford Service Center and their diagnostic testing confirmed what the service advisor said and that I would need to replace engine at a cost of over $8000. This for an engine that wasn't even 5 years old and had less than 65,000 miles and had been properly maintained. An on-line check of carcomplaints.com shows this is not an isolated problem with the 2.0l Eco-Boost engine. I believe the rough running & coolant into the cylinders can lead to the engine stalling and engine overheating, both creating safety issues on the road. I know Ford has issued at least 7 Technician Service Bulletins pertaining to this issue since 2018, the most recent dated 6/10/22, all recommending long block engine replacement. That tells me that multiple engines, most with 60,000 to 70,00 miles with the same issue is a manufacturers defect and a recall should be in order. As I write this the Ford Service Center is waiting for a replacement engine to be delivered for installation into my vehicle During the MLB All-Star game, Ford ran multiple commercials stressing Ford Pride. A 5 year old engine with 64,930 miles needing to be replaced is nothing to be proud of.

Engine would rattle on startup. Check engine code came on dash. It revealed cylinder 2 misfire. Local mechanic replaced coil pack on 2 and all spark plugs on 5-30-22. Problem persisted and took it to Ford dealership on 7-29-22. Tech indicated gasket was warped on engine head and coolant was leaking into cylinder 2 which he showed me from a photograph from scoping cylinder 2. He informed my coolant was low. He quoted me a new engine as he stated that was the only solution by Ford. He added coolant to the fill line. He indicated it would only get worse over time and overheat. Coolant system was pressure tested and would not hold. I am concerned for my safety driving it as the coolant needs checked regularly or it may overheat which could pose a fire hazard.

The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle, the sound of splashing liquid was present coming from the engine compartment when starting the vehicle, stopping the vehicle, and during acceleration. Eventually the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that coolant had leaked into the engine combustion chamber and engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 67,000.

Noticed the coolant was leaking and was not able to find visually. Took the vehicle to Ford Dealership on 7/19/22 and they said we need to replace the whole engine as Coolant is leaking into the Engine. This was a manufacture defect. There is already a recall for the same issue on the 1.5 engines, this is a 2.0 engine. The engine light had come on and stated the engine needed coolant. I was getting an oil change and they topped it off. The next day, the coolant was gone. I continued to refill and it kept disappearing, thus the reason for taking the vehicle to Ford. This was over a span of 4 days prior 7/15/2022. We asked for financial assistance to replace the engine and Ford refused. They said to pay the $7000 and if a recall was announced, we would get a refund. We don't have $7000 just sitting around, I am still paying on the vehicle with only 80,000 miles on it. We call on 7/29/2022 and they (ford) tells us to bring the vehicle back to the dealership on Monday and they will discuss help fixing the engine. We do this Monday 8/1/2022 and the supervisor we waited 2 hours on hold for, laughed throughout the conversation and even used the phrase "I know what its like to be poor" - completely unprofessional. Ford should back their product and fix any issues on engine because of faulty production.

The contact's wife owns a 2017 Ford Edge. The contact's wife received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while shifting the gear shifter from second to third gear, the vehicle lunged forward. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Edge. The contact stated that the sunroof was damaged. The contact related the failure to heat or water damage. The contact also stated while driving approximately 5 MPH, the transmission was slipping with an abnormal grinding sound. The check engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 96,434.

[XXX] Recall ON YOUR VEHICLE, IT MAY BE POSSIBLE THE TRANSMISSION SHIFTER CABLE BUSHING IS DAMAGED OR MISSING. my car can't be used for ride-sharing, which is how I pay for the car. I've been informed that my vehicle has an open safety recall due to recall, which prohibits me from sharing on ride-sharing platforms. This is causing me financial hardship. Also, if it's unsafe for ride-sharing, it's unsafe for my family and me to ride in. I was informed to visit the NHTSA website to search vehicle VIN for safety recalls. The local dealership cannot fix my car for there are no solutions. I need to find a fix so I can resume working and making payments. If not I need to sell this car or return the car to Ford. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).