2013 FORD ESCAPE Complaints

VEHICLE WAS PARKED ON A SLIGHT INCLINE AND ENGINE WAS OFF. PARKING BRAKE WAS ENGAGED. I OPENED THE PASSENGER DOOR TO GET MY BAG OUT AND REACHED OVER TO REMOVE MY KEYS FROM THE IGNITION. MY ARM BUMPED THE GEAR SHIFT AND THE CAR BEGAN TO ROLL BACKWARDS. I TRIED TO MOVE IT BACK IN PARK BECAUSE MY 18 MONTH OLD DAUGHTER WAS IN THE BACK SEAT (IN HER CAR SEAT) BUT I COULDN'T MOVE THE SHIFTER AND THE TIRE RAN OVER THE RIGHT SIDE OF MY BODY. THE CAR RAN INTO A TREE AND BENT THE PASSENGER DOOR OPEN TO THE FRONT FENDER. WE MOVED THE CAR BACK TO THE DRIVEWAY AND RECREATED THE EVENT. THE SHIFTER MOVES EASILY OUT OF PARK WITHOUT NEEDING TO ENGAGE THE BUTTON; EVEN WITH THE EMERGENCY BRAKE ENGAGED.

TURNED MY CAR ON, PUT IT IN DRIVE AND WENT TO TURN MY WHEEL AND HAD NO STEERING. I CHECKED UNDER MY VEHICLE AND THERE WAS NOTHING. I HAVE NEVER HAD THIS PROBLEM BEFORE. MY HUSBAND RAN A SYSTEMS CHECK AND THE RESULTS SAID - STEERING ASSIST FAILURE- SERVICE REQUIRED. MY HUSBAND TURNED THE VEHICLE OFF AND BACK ON AND THE STEERING WORKED. RAN ANOTHER SYSTEMS CHECK AND NOTHING SHOWED UP. ANOTHER COMPLAINT ABOUT THE SAME EXACT PROBLEM HAS BEEN FILED THE COMPLAINT NUMBER: 11292425. UPON RESEARCH THERE HAS BEEN NUMEROUS AMOUNTS OF COMPLAINTS MADE TO FORD AND FORD'S DEALERSHIPS. THEY ARE AWARE OF THIS ISSUE BUT STILL REFUSES TO ADDRESS OR FIX THIS ISSUE.

VEHICLE HESITATES AFTER BEING STARTED, WHEN I ATTEMPT TO DRIVE VEHICLE STALLS AND IS UNABLE TO MOVE. VEHICLE STALLED WHILE IN MOTION ON HIGHWAY TWICE, WAS ABLE TO GET TO BREAK DOWN LANE BEFORE ANY ACCIDENT COULD OCCUR. THIS ALSO HAPPENED WHEN DRIVING ON SECONDARY ROADS. I HAVE ALSO HAD THE THIS ISSUE HAPPEN IN MY DRIVEWAY, I STARTED VEHICLE AND PUT INTO DRIVE AND IT PUTTERED THEN STALLED THIS HAS HAPPENED AT LEAST 30 DIFFERENT TIMES IN THE PAST 2 MONTHS. I ALSO HAVE BEEN EXPERIENCING THE LOSS OF COOLANT BUT NOT FINDING A LEAK. THIS HAS BEEN HAPPENING FOR 6 MONTHS, I AM HAVING TO ADD COOLANT EVERY OTHER WEEK. WARNING LIGHTS FOR LOW COOLANT DO NOT DISPLAY NOR DOES THE CHECK ENGINE LIGHT.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE BATTERY, ABS AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE INSTRUMENT DISPLAYED SHOWED THAT THE FRONT WHEEL DRIVE WAS TEMPORARY DISABLE. THE CONTACT STATED THAT THE BATTERY WAS REPLACED. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT CALLED LAKE VIEW FORD INC., (12381 CONNEAUT LAKE RD, CONNEAUT LAKE, PA 16316), AND INFORMED THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.

MY ENGINE LIGHT CAME ON AND THE GUAGE SAID HIGH TEMP GET TO SAFE PLAACE TO STOP. THE CAR WOULD NOT GO BACK OR FORWARD. THE SHOP PUT IN TRANSMISSION BUT IT HAPPENED AGAIN AND THEY PUT IN A GUAGE. NOW IT IS HAPPENING AGAIN. EACH TIME I HAVE HAD TO HAVE THE CAR TOWED AND REPAIRED. I THINK THIS IS A MATTER THAT NEEDS BE BE IINVESTIGATED. WHILE I WAS DRIVING ON THE HIGHWAY THE INDICATOR CAME ON AND WITHIN A FEW MINUTES THE VEHICLE REDUCED IN SPEED AND STARTED TO HESITATE. ONCE I GOT TO A PLACE TO STOP IT WOULD NOT MOVE. I HAVE SPENT OVER $3500 SO FAR AND IT IS HAPPENING AGAIN. I AM GOING TO HAVE TO HAVE IT TOWED IN AGAIN AND THEY IT MIGHT BE THE MOTOR. I ONLY HAVE A LITTLE OVER 41000 MILE ON THIS VEHICLE AND I CAN'T AFFORD ANY MORE COST LIKE THIS. PLEASE LET ME KNOW IF THERE ARE OTHER COMPLIANTS AND WHAT YOU ARE DOING ABOUT THIS ISSUE.

ANTIFREEZE DISAPPEARING. HAD RESERVOIR TANK, HOSES, CLAMPS, COOLANT PARTS LEADING TO AIR CONDITIONING, NO VISSABLE LEAKS OF COOLANT. ENGINE LIGHT COMES ON AND GOES OFF AT RANDOM AND HAS FOR PAST 4 + YEARS WITH NO RESOLUTION. RECENTLY HAD FORD DEALERSHIP RUN A 5 HOUR PRESSURE TEST WAS TOLD, 1) ENGINE LOSING PRESSURE, 2) #3 CYLINDER DEFECTIVE, 3) EITHER NEEDS HEAD GASKET OR POSSIBLE CRACKED BLOCK, UNSURE WITHOUT DISASSEMBLING ENGINE AT COST TO MYSELF OF AT MINIMUM $600. SAID SOME EROSION WAS SEEN, UNSURE CAUSE OF IT. WAS RECENTLY TOLD IN 2014 THE WATER PUMP WAS REPLACED PRIOR TO MY PURCHASE OF CAR IN 03/2014, AT FORD DEALERSHIP WHERE I PURCHASED VEHICLE. I HAD NO KNOWLEDGE OF THIS WATER PUMP REPAIR UNTIL 07/2020. HAD I KNOWN, I WOULD NOT HAVE PURCHASED BEING CAR "1" YEAR OLD NEEDING SUCH A VITAL REPAIR. DURING ONE OF THE PRESSURE TESTS IN 03/2020, A MINOR OIL LEAK WAS REPAIRED, VALVE COVER GASKET REPLACED. CONTACTED FORD MANUFACTURER ASKED FOR ASSISTANCE IN REPAIR OF DEFECT, CASE # 27007133 , WAS TOLD NO FUNDING AVAILABLE TO ASSIST ME WITH ISSUE. HAD AUTO SHIELD INSURANCE, DENIED COVERAGE DUE TO REQUIRING ENGINE TO BE DISASSEMBLED TO DETERMINE WHAT THE EXACT PROBLEM IS? WHERE IS IT COMING FROM? HOW DID IT OCCUR? ALL AT MY EXPENSE. I HAVE TAKEN EXCELLENT CARE OF MY VEHICLE, MAINTAINED AS REQUIRED TO CONTINUE RELIABILITY. I BELIEVE THIS VEHICLE'S ISSUE HAS EXISTED, MAYBE AN UNDERLYING ISSUE, SINCE IT WAS MANUFACTURED IN 02/2013 DUE TO REQUIRING A WATER PUMP DURING 1ST YEAR OF BEING MANUFACTURED. AS I MENTIONED, THE ENGINE LIGHT HAS CAME ON AND WENT OFF THROUGHOUT THE YEARS. IVE HAD AUTO PARTS USE A SCANNER TO DETERMINE WHAT THE ENGINE LIGHT WAS REVEALING, HOWEVER NOTHING WAS DETERMINED PREVIOUSLY. I HAVE SERVICE RECORDS IF NEEDED. IS THERE ANY HELP AVAILABLE FOR ME TOWARDS RESOLVING THIS ISSUE? NO VISSABLE COOLANT LEAKS, HAPPENS WHEN VEHICLE ENGINE IS ON. NO OVER HEATING.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THE VEHICLE FAILED TO ACCELERATE WITH THE ACCELERATOR PEDAL DEPRESSED. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO ASHEVILLE FORD LINCOLN (611 BREVARD RD, ASHEVILLE, NC 28806) WHERE THE VEHICLE WAS DIAGNOSED WITH AN UNKNOWN ELECTRICAL FAILURE. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

MY WAS LEAVING THE HOUSE FOR WORK ON FRIDAY JULY 24, 2020. WHEN DRIVING DOWN THE BLOCK AT ABOUT 25MPH, SHE WAS MAKING A LEFT TURN AND HER STEERING BECAME VERY HARD AND THE STEERING ASSIST FAULT LIGHT CAME ON AND SHE COULDN'T STEER IT ANYMORE. SHE CALLED ME AND I WENT TO ASSIST HER BUT I COULDN'T STEER IT NEITHER, TOTALLY TOO DIFFICULT. I HAD THE VEHICLE TOWED TO LOCAL AUTO SERVICE CENTER AND THEY AN ESTIMATE TO REPAIR AFTER CONTACTING A FORD DEALERSHIP IN A NEARBY CITY AND THEY STATED THAT THE ENTIRE STEERING SYSTEM HAS TO BE REPLACED AT A TOTAL PRICE OF $2100.00, I HAVE CHECKED AROUND AND NOTICE THAT IS A MAJOR PROBLEM WITH THIS VEHICLE AND A LOT OF OWNERS HAS HAD THIS PROBLEM AND THIS IS VERY DANGEROUS, I AM GLAD THAT MY WIFE HAD NOT ALREADY GOTTEN ON TTHE INTERSTATE. I REALLY NEED SOMEONE TO ADDRESS THIS ISSUE.

I HAVE TAKEN MY VEHICLE IN APPROXIMATELY 7 TIMES FOR THE SAME GAS ISSUE AND FORD CANNOT SEEM TO FIGURE OUT WHAT THE ISSUE IS. CURRENTLY, MY CAR IS GETTING 13 MPG. IT HAS BEEN LOSING GAS LIKE NO TOMORROW. I'M TIRED OF PAYING MONEY FOR EVERY NEW ISSUE THEY SEEM TO FIND WITH IT WHEN I BRING IT IN, BUT IT IS NEVER FIXED. THE ORIGINAL FORD SERVICE ADVISOR I HAD PRACTICALLY LAUGHED IN MY FACE WHEN I STATED THAT MY CAR WAS LOSING GAS AS FAST AS IT WAS. THE BEST PART ABOUT IT, THE SAME GUY CALLS ME BACK WHEN I TELL HIM TO JUST CHECK AND SAYS THERE'S AN ISSUE. WELL NOWHERE AND I MEAN NOWHERE IN MY SERVICE RECORDS IS THERE AN INDICATION THAT THEY REPLACED SOMETHING TO DO WITH THE GAS THAT CERTAIN TIME. LAST TIME I WENT IN FOR THE ISSUE THAT SAME MAN HAS BEEN FIRED. THIS HAS OCCURRED FOR THE PAST 3 YEARS AND I AM SO TIRED OF PAYING A RIDICULOUS AMOUNT OF MONEY FOR GAS WHEN I BARELY DRIVE ANYWHERE.

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE CABLE BUSHING DETACHED FROM THE TRANSMISSION SHIFTER CABLE WHILE PARKING THE VEHICLE. THE VEHICLE WAS UNABLE TO BE STARTED OR SHIFTED IN OR OUT OF GEAR. OROVILLE FORD, INC (1350 ORO DAM BLVD E, OROVILLE, CA 95965, 530-533-3313) WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000.