2013 FORD ESCAPE Complaints

My 2013 Ford Escape was not included in the safety recall 18S20. I had the exact failure that is described in recall. Shift cable bushing that attaches to shift lever on transmission came off and vehicle was stuck in reverse. The bushing was soft crumbing apart and would not stay on the transmission lever. Vehicle missed recall date by 8 days. This vehicle should of been part of the recall 18S20 and for all safety reasons that it was issued for. Ford refused to repair the part under the recall, so very close to recall start date and a $1.53 part.

The contact owns a 2013 Ford Escape. The contact stated while driving approximately 45 MPH, the vehicle lost all power and the contact stated that the engine overheating warning light was illuminated. The contact pulled over and refilled the coolant reservoir and was able to restart the vehicle after waiting approximately 2 hours. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V583000 (Engine) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

Case Number: CAS-34813627-B3B3D7 On January 2nd, 2022, without warning my ABS and traction control lights went on, my speedometer fell to zero, and all of the digits usually shown (MPG, miles to empty, amount of time driven, and miles driven) were replaced by dashes. After about 10 - 15 seconds, the information came back, the speedometer worked, and the dash warning lights went off. This has occurred multiple times a day since Jan 2 while I drive my car. The Ford website described a recall that fit the description of the issues I have been having and, according to my VIN, I was eligible to get the system serviced. I took my car in to Wade Ford in Atlanta, GA on January 5, 2022. A diagnostic test reported code PC0031, but only codes P1934 and P062C are considered eligible. I called Ford and opened a case (see Line 1). After waiting a few hours to hear back from Ford, I had to check in at work and perform a COVID test to remain eligible to work the rest of this week per their COVID protocol. On my way there, my throttle became unresponsive as I was getting on the highway. The acceleration came back a few seconds later, narrowly avoiding the car behind me running into my bumper. After testing, I returned to the dealership to find no progress had been made due to Ford being unresponsive. The agent has not responded or updated me, but she stated on an earlier call she was working on consulting her supervisor on my case. Further attempts to call Ford have been unsuccessful. Because this issue is not recognized under any Ford warranty, I have no lease or lease reimbursement options. The cost of having Ford fix the bug they downloaded into my car is into the hundreds of dollars. Even if Ford does decide to fix the issue, I have no assurance this issue won't happen again at the next software update. My vehicle is not safe to be driven at this point. Suddenly having no reliable vehicle is affecting my work and medical appointment schedules, costing me time and money.

When heater is turned on in my vehicle (2013 Ford Escape) during winter, the radiator light and check engine lights come on. Oil is visible on the engine. I refill the radiator and radiator light goes off. There is oil spewed under the vehicle's hood and on the motor. It is my understanding that there was a recall for the powerplant, which overheats and leaks oil and other fluids onto the engine which could possibly result in fire. I would prefer to avoid this

On 12-22-2021during routine vehicle servicing of my 2013 Ford Escape at Mac Haik Ford in Georgetown, TX, Invoice Number 776999, I was told by the Service Advisor that the mechanic was having troubles getting the wheels off to rotate and balance. Sophie Rosa, Service Advisor told me that the mechanic reported the lug nuts on the wheels were swollen and need replacement. She advised that if not replaced it would cause trouble if a flat tire occurred as the Ford issued lug nut wrench would not fit over the swollen lug nuts. I agreed to have the 20 lug nuts replaced at a cost of $5.36 each plus labor. I did not get the defective nuts returned to me. Checking on-line I found that swollen lug nuts is caused by chrome being overlaid on metal lug nuts which cause rust to occur and thereby causes the swelling to occur. This defect is caused by the Ford Company knowing full well that placing two different metals together can cause corrosive and rust problems.

The car's computer system would not communicate to the car's speakers. This contributed to the radio not working and more importantly, calls not coming through via bluetooth. Phones would connect to the car via bluetooth, but no sound would come through the speakers. This caused a small safety issue, because the driver would have to disconnect the call through the vehicle in order to hear the phone call. A Ford dealership needed to order a new APIM and replace it for the speakers to work again. They were not aware of any recalls for 2013 Ford Escape APIM yet, and there were no messages prior to the speakers not working, all sound just stopped coming through one day. I did read of a couple other instances of the APIM failing in Ford Escapes.

The fuel wiring harness has exposed wires that are making the car miss and stall.

Was driving my car and got a message about steering assist came on. Shut the car off because I could not steer it, turned car back on and message went away and it was ok. Had an appointment 12/14 to have my car inspected and an oil change at Carnegie Motors so I told them what happened . I had to get a new tire to pass inspection so had to wait for tht to come in 12/20/21They did their part but called and said it would have to go to the dealership for the steering problem they had removed the battery thinking it would reset itself. Jeff then took it up to Woltz Wind Ford which was about 1 mile up the road - had trouble steering. Because of the holiday and days off they did not get to my car till 12/27 they told me that the Steering Gear box had to be replaced. In researching online I saw that Ford had recalls on 20008 and 2011 for the same problem. My vehicle has41,958 miles on it. Apparently Ford still has the same problem with steering issues The representative just said that parts wear out that I did nothing to cause this problem. I have to get this car repaired to the tune of $2200 plus it is still there will send invoice when I get it. Just glad I was not on the highway when this happened. Definitely a safety issue Obviously the 2013 needed to be recalled as well.

The contact owns a 2013 Ford Escape. The contact stated that while driving at various speeds, the vehicle would overheat with the check engine warning light illuminated. The contact also stated that the vehicle would stall and independently enter safe mode as the temperature gauge would indicate that the engine was hot. The contact had initially taken the vehicle to an independent mechanic who could not determine the cause of the failure. The mechanic then took the vehicle to a dealer where he was instructed on how to repair the failure. Upon return of the vehicle, the contact stated that the vehicle no longer stalled; however, coolant and oil began to leak from the vehicle. The contact then took the vehicle to the dealer where they informed her that they could not service the vehicle in a timely manner. The contact then called the manufacturer who informed her that her vehicle was not included in NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The vehicle was not repaired. The failure mileage was unknown.

The contact's daughter owns a 2013 Ford Escape. The contact stated that while her daughter was driving at an unknown speed, the vehicle stalled without warning. Due to the failure, her daughter had the vehicle towed to a dealer where they diagnosed the vehicle with engine failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was unknown.