2023 FORD EXPEDITION Complaints

The Panoramic Sunroof spontaneous combusted traveling 75 mph on the interstate. No debris, other vehicles, or overpasses in sight. The explosion and raining glass poses a safety concern. The vehicle is currently in the shop being inspected by the manufacturer, repair shop, insurance adjusters trying to decide who is going to cover the random exploding panoramic sunroof. If government environmental can require auto start stops be put on all consumer vehicles, it seems that the regulatory safety could do something about the overhead exploding glass that is both dangerous and costly.

The instrument panel went black while driving. Unable to see MPH, Gas, Gauges, or safety alerts, warning lamps, etc. The dealership confirmed there is no recall. This is a safety issue and should not be at the expense of the consumer.

The contact owns a 2023 Ford Expedition. The contact stated that upon opening the front driver's side door, the contact became aware that the door hinges were fractured. The failure also occurred on the lower part of the front passenger's side door. The dealer was contacted, and the contact sent a picture of the failure to the dealer. The vehicle was not yet diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 62,305.

Vehicle: 2023 Ford Expedition XLT Max Component: Service Brakes / Hydraulic / Brake Pedal Description of the Problem: The vehicle experiences intermittent brake slippage that occurs randomly approximately 2–3 times per month. The issue happens while decelerating between 10–20 mph. When applying the brakes to slow down, the brake pedal suddenly travels further downward, as if the brakes slip or momentarily lose pressure. This significantly reduces braking confidence and control. The condition occurs without warning and is not driver-induced. When it happens, it feels as though the brakes may fail entirely. Safety Risk: This is a serious safety concern. This vehicle is our primary family vehicle and is regularly used to transport two toddlers and an infant. When the brake slippage occurs, it is frightening and creates fear that the brakes could fail while driving, potentially causing a serious accident. I do not feel the vehicle is safe to operate under these conditions. Service History / Attempts to Repair: •The vehicle is just over one year old and covered under an extended warranty. •The vehicle has been taken to two separate Ford dealerships for diagnosis. •Both dealerships stated they cannot perform repairs unless the issue happens while a technician is driving the vehicle. •I was told I must “wait until the problem gets worse” before any repair can be made. •One dealership kept the vehicle for over one week, drove it 100+ miles, and had three technicians drive it, yet reported they could not replicate the issue. Given how frequently this occurs during normal driving, it is concerning that no corrective action has been taken despite repeated complaints. Outcome / Concern: I am concerned that I am being forced to continue driving a vehicle with a known braking issue until a failure becomes severe enough to be witnessed, placing my family and others at risk. I am submitting this complaint to formally document the issue before serious accident occurs

The vehicle experienced a failure of multiple driver assistance and safety systems, with warning messages displayed in the instrument panel cluster. The affected systems include Adaptive Cruise Control, Automatic Emergency Braking, Blind Spot Warning, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, and Rear Cross Traffic Warning. All of these features are currently inoperative. During normal vehicle operation, messages indicated that driver assistance features were unavailable or malfunctioning. Diagnostic trouble codes related to invalid data and lost communication were stored in multiple modules. The failures appear to be caused by the Image Processing Module A (IPMA) intermittently not communicating on the vehicle network. This condition created a significant safety risk because multiple federally advertised and manufacturer-promoted crash-avoidance and collision-mitigation features were unexpectedly disabled during normal driving. The sudden loss of these systems reduces situational awareness and increases the risk of a collision, particularly during highway driving, lane changes, and parking maneuvers. The issue has been acknowledged by the manufacturer in Special Service Message (SSM 53419), which identifies IPMA software as the likely cause. Temporary recovery procedures have been attempted, but the problem continues to recur. A permanent repair has not been provided, despite this condition being known for over one year. The issue has been confirmed by dealer diagnostics. Warning messages appeared prior to and during the loss of functionality. The affected components remain installed and are available for inspection. The underlying software defect has not been permanently corrected as of this report.

The contact owns a 2023 Ford Expedition. The contact stated that while operating the vehicle, the front driver’s and passenger’s side electric mirrors could not be adjusted from the front driver’s door main switch. Additionally, the windows failed to roll up and to roll down while using the front driver’s door main switch. The contact stated that while in a parking garage, the front driver’s side window failed to roll down, and the driver was unable to immediately insert the parking garage ticket to exit the garage. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who replaced the front driver’s door main switch module, but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 21,000.

The contact owned a 2023 Ford Expedition. The contact stated that while his wife was occupying the vehicle at the residence and attempting to park in the drive postion, the vehicle independently accelerated and crashed into the garage wall, causing damage to the garage wall, refrigerator, and storage cabinet. The brake pedal was depressed, but the vehicle was in full throttle and failed to stop. No warning light was illuminated. During the failure, the contact's wife was the only occupant inside the vehicle. In addition, the display screen went blank. The contact's wife had not sustained an injury, and no medical attention was needed. No police report was filed. The vehicle was not taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 38,000.

While pulling out of a parking lot onto a 4 lane undivided city street, the vehicle flashed a warning light on the dash saying “Trailer Brakes Engaged” and the vehicle came to an abrupt stop in the lanes of active traffic narrowly avoiding a collision. As if the parking brake had set uncommanded. The vehicle was not and has never pulled a trailer since we’ve owned it the last 9 months. The engine was stalled but accessory was still on. After an off/on cycle the vehicle started and went into gear functioning normally. Immediately taken to a ford/Lincoln dealer. They inspected and told us they found no codes and no discernible issues with the vehicle and it was released. Will be dropped off at another ford shop in the morning to continue diagnosis.

The seatbelt strap malfunctioned ( locked) and and I was unable to loosen the straps .. resulting in having to cut the strap to get my child out

While driving at varying speeds the service brake warning light would come on and the vehicle would shudder while decelerating before coming to a full stop as the brakes were engaged resulting in a longer distance required for breaking. After initial occurrence the vehicle was inspected by the local dealership where they determined that "The brake lines passed inspection and there were no other observable issues." This happened roughly 20 times over a collective 2 hours of drive time throughout a 3 week period. Eventually the vehicle's computer system disabled the ABS and provided an error code regarding a faulty ABS. Upon a second inspection by the local dealership service department accompanied by video footage that I took of the incident the following report was made by the service department "Brake Booster Replacement - C0047:31 - Internal EBB failure"