2023 FORD EXPEDITION Complaints

The contact owns a 2023 Ford Expedition. The contact stated that while the vehicle was parked and occupied, or while the vehicle was being driven, the front driver’s side buttons on the door failed to operate as designed. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the wiring loom needed to be replaced and re-routed. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 46,000.

It made a loud boom I stopped thought it was a tire when I got out of the car flames started to come out of the driver side wheel well

The contact owns a 2023 Ford Expedition. The contact stated that while driving at various speeds with the Adaptative Cruise Control activated, the vehicle failed to decelerate automatically upon approaching another vehicle, requiring the contact to depress the brake pedal. The Pre-collision warning light was illuminated, and the vehicle made an abnormal beeping sound. The vehicle was taken to the dealer, and the contact was informed that the vehicle was operating as designed; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was informed that a software update would become available in Spring of 2025 to correct the failure. The vehicle was later taken to Sarasota Ford (707 S Washington Blvd, Sarasota, FL 34236), where the contact was informed that the software update was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that a software update would become available to correct the failure. The failure mileage was approximately 9,000.

I have taken my vehicle Ford Country in Henderson NV for this recall. I took my expedition in on June 6. As of today there has been zero work done on this recall. I am repeatedly told that there is nothing that can be done until Ford releases the permanent fix. I have a rental and the service agent at this dealership has been great. I have seen the conversation between him and the recall department at Ford and they are refusing to fix it temporarily. This is completely unacceptable. Ford either needs to provide a temporary fix or release the permanent fix so that I can get my vehicle back.

My "restraints indicator lamp warning" is going off occasionally. Ford just contacted me to tell me that my airbag will not deploy if needed.

The contact owns a 2023 Ford Expedition. The contact stated while driving 20 MPH, there was an abnormal rattling sound coming from the sunroof. The contact stated that a dealer was contacted. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the dealer where it was diagnosed and determined that the sunroof needed to be replaced. The sunroof was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 85,000.

I was driving down road about to get on [xxx] in Tucson,Az when we heard a loud boom inside my car. We pulled over to see what happen. My moon room had exploded for no reason and nothing hitting it. You could clearly see the force came from inside vs outside due to an object. As we drove down the road to take it to ford glass proceeded to fall down. We are very lucky in the only one that got a piece of glasses in my hand and not on my infant. My sunroof component has had 2 issues prior to this and I feel the glass was faulty and my car has a mal-alignment. Ford is denying any responsibility. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Ford Expedition. The contact stated that while the vehicle was parked and turned off, the contact received a "Low Battery" notification from the vehicle's mobile app. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for further assistance. The failure mileage was approximately 48,000.

The vehicle was sitting at idle in the driveway when a loud boom was heard followed by loud crackling noises coming from what sounded like, everywhere. I turned off the radio and the noise continues. I turned off the vehicle and exited and the noise continued for about one minute before stopping. It has not happened again and I will take it to the dealership to get checked. Had this happened while driving at highway speeds it could have caused a reaction resulting in a horrific crash.

Just bought this 2023 Ford Expedition it was used, within 1 hour of owning it, the Sunroof just shattered and pieces of glass came falling down in-between my kids. Didn't seem like anything hit the sunroof, it just shattered on it's own! took back to dealership, they don't want to take blame and told us it has to go thru our insurance! they would cover the deductible. After looking into other stories, seems like ford has fault glass installed, i read other saying the same, that their windows have just exploded and the glass just shattering without anything hitting them! Feel like this is a safety concern and ford isn't helping with! think the glass hit daughter in face giving little scratch, nothing to major luckly!